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Twinklens

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Established by a group of fashion gurus, Twinklens is set to offer the most robust collection of contact lenses, accessible for everyone seeking everyday refreshment or occasional spookiness.

Our product lineup includes budget-friendly WOW! $9.90 contacts, natural-looking colored contacts, iconic Halloween contacts, and jaw-dropping 17.0mm & 22.0mm sclera contacts, totaling 500+ unique styles and accumulating.

We envision a future when everyone can look better and see better. Twinklens remains committed to speeding the progress by providing quality contact lenses at compelling price.


twinklens.com
KWAI CHEONG, New Territories
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Twinklens Reviews Summary

The company has cultivated a positive reputation for its product quality and timely customer service, with many customers praising the comfort and aesthetic appeal of the contact lenses. Fast shipping and attractive packaging are frequently highlighted as strengths, contributing to overall customer satisfaction. However, there are notable concerns regarding delivery delays, particularly for urgent orders, and inconsistencies in product quality, such as damaged lenses. Additionally, some customers expressed frustration over pricing discrepancies and packaging issues. Overall, while the company excels in product offerings and responsiveness, addressing shipping reliability and quality control could enhance customer experience further.

This summary is generated by AI, based on text from customer reviews

service
44
value
45
shipping
45
returns
31
quality
44
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1,032 reviews

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Canada
1 review
0 helpful votes
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Easy to make a change after ordering
October 28, 2023

I ordered and immediately changed my mind about what I wanted and they accommodated my last minute change with great service

Date of experience: October 27, 2023
California
1 review
0 helpful votes
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Great!
October 28, 2023

Lenses did not disappoint. They were exactly as described and happy with how good they look. Shipped with care and arrived fast.

Date of experience: October 27, 2023
Georgia
2 reviews
0 helpful votes
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Will order from twinkling again
October 27, 2023

Has a great selection to choose from and many at super low prices

Date of experience: October 27, 2023
Canada
1 review
0 helpful votes
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Good quality
October 27, 2023

Waited 10 days good quality no damage to the package. Exactly what I ordered

Date of experience: October 26, 2023
Florida
1 review
0 helpful votes
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Great service
October 27, 2023

Everything was great… the time it took to get to me, the quick response to my mails, and the products are great

Date of experience: October 26, 2023
New York
1 review
0 helpful votes
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Love them!
October 27, 2023

Both pairs of contacts that I ordered look exactly how they are suplosed to, and they are actually very comfortable on the eye. And they are LOW PRICE! Shipping was also slightly faster than scheduled so thats always an added bonus!

Date of experience: October 26, 2023
Tennessee
1 review
0 helpful votes
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Horrible all around
November 20, 2023

My item sat in California for 21 days. Customer service was short and it responsive

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 26, 2023
California
1 review
0 helpful votes
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Cool
October 26, 2023

Haven't used yet, will be using on Halloween. Thanks

Date of experience: October 25, 2023
New York
1 review
0 helpful votes
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Not good
October 25, 2023

Horrible you can't even see through the contacts they are pretty just dosent ha r a hole to see through

Date of experience: October 25, 2023
Alaska
1 review
0 helpful votes
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Very great!
October 25, 2023

The cosplay contact lenses are amazing! Love them so much!

Date of experience: October 25, 2023
Canada
1 review
0 helpful votes
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Great service
October 25, 2023

Love the product, came in in time. I tried the lens and they look just like the pictures!

Date of experience: October 24, 2023
California
1 review
0 helpful votes
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Super legit!
October 24, 2023

All my contacts are perfect! Great quality for the price, and came with a little kit as well!

Date of experience: October 24, 2023
Rhode Island
1 review
0 helpful votes
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Great color,comfortable and affordable.
Would buy from again

Date of experience: October 24, 2023
Austria
1 review
0 helpful votes
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I am still waiting
November 15, 2023

My package did never arrive, dpd say it was put in my mail box but I never got it.

Twinklens attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: October 23, 2023
Texas
1 review
0 helpful votes
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Contacts were very comfortable and shipping wasnt too long of a wait and im very excited to get to use them

Date of experience: October 22, 2023
New Mexico
1 review
0 helpful votes
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Great product
October 22, 2023

The items arrived really fast great product super comfortable to wear overall great experience!

Date of experience: October 22, 2023
California
4 reviews
18 helpful votes
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Order was exactly what I ordered.
October 22, 2023

Shipping was fast and I received exactly what I ordered.

Date of experience: October 22, 2023
Georgia
3 reviews
0 helpful votes
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The package arrived in a timely manner and I was totally satisfied.

Date of experience: October 21, 2023
Utah
1 review
0 helpful votes
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Great! Glad I bought it from here
October 21, 2023

This was my first time wearing contacts so I was trying to be very thorough about quality and was hesitant to buy these at first but they were so light and comfortable! I didn't want to get the completely white out contacts because I wanted to be able to see a bit and these were perfect, I obviously couldn't see 100% but I was able to see enough to where I could walk around, etc…Can't wait to wear these again for Halloween!

Date of experience: October 20, 2023
Georgia
1 review
0 helpful votes
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Different company name?
October 20, 2023
Updated review

Very thankful i got a response and y'all redelivered for free but is pseyeche the same company? I would assume it is own by the same people, almost mistaken it as a wrong order. Though i did get the correct lenses i originally ordered, thank you!

Date of experience: October 20, 2023
Claire S. Twinklens Rep
over a year old

Hey Ricky,

Yes PsEYEche is twinklens' lineup dedicated for special effect contact lenses.

Hope you like the styles.

Thanks.


Pretty easy to navigate
September 24, 2023
Previous review

Pretty easy to navigate

Date of experience: September 24, 2023