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TwinkleDeals

2.3
twinkledeals.com

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TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 333rd among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117

We monitor reviews for authenticity

Missouri
1 review
5 helpful votes
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Complete sham
August 5, 2017

I ordered bathing suits for my daughter following the size chart on their website. I received the bathing suits and they are all way too small. She could not fit into any of them. I went on the site and requested the information to return the items. The site states that you have to request an RMA number in order to return the items. I requested the RMA and received it and then proceeded to send my items back with the RMA and return form. It has now been 2 months and they have not processed my return nor can they even tell me if they received the return. Now they are asking me for the order #, the tracking# (which they never said I needed) and they have informed me that they do not process their returns using the RMA number. (If that's the case then why is it so important that you get one or they don't accept your return.), and I have had to provide them with the post office receipt for my return. So at this point I have tried calling their 800#, which by the way - goes to a message on a loop and you never get to speak with a human being and you can't even leave a message for anyone. I have placed numerous order ticket requests asking for my refund and have yet to get my money. So I am now out the original order of $60+ and I am out the $12+ that it cost me to mail the items back. I have gotten zero satisfaction. I would not order anything from this company again, they do not stand behind their products or their own return policy.

Date of experience: August 2, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Lisa H.,

We regret that you are having issues with the size of our items.

Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.

Would you mind messaging us your order number?
Please understand that we are more than willing to assist any customer.

Many thanks,
Twinkledeals Team

Iceland
1 review
0 helpful votes
Follow Gina B.
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Im very happy with my order plus afordable price just simply love my jumpshortthank you twinkledeals.com

Date of experience: August 2, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Gina,

Thank you for your kind review about Twinkledeals. We are always happy to hear when our customers have enjoyed their experience shopping with us.

We hope to see you again on Trendsgal.com soon!

Best regards,

Twinkledeals Team

Kenya
6 reviews
55 helpful votes
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Recommended!
July 24, 2017

Talk of deals and hot upcoming fashion. This is the right place for you. In addition, they provide all types of clothes, may it be for men or women or kids. A high-quality product is a guarantee. I really recommend this website for all casual and fashion clothes

Date of experience: July 21, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Kerry,
We appreciate that you took the time to write a review.
Thank you,
Twinkledeals Team

Spain
1 review
0 helpful votes
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Mi experiencia
July 23, 2017

Ha sido gratificante puesto que en la ocasión que no era mi talla, me han mandado la mia sin nada a cambio

Date of experience: July 21, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Susana,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

Canada
2 reviews
17 helpful votes
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Good price
July 24, 2017

I bought a jacket for my wife. Very good price and they even offer free shipping. Greatly recommended!

Date of experience: July 21, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Gino,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team

Minnesota
1 review
6 helpful votes
Follow Pamela A.
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So far I've only ordered 1 item on may 5th. STILL HAVE NOT RECEIVED IT! I put in a claim and they tell me the post is slow but it will arrive. Almost THREE months and no shirt. The worst part about it is they have some really cute stuff.

Date of experience: July 19, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Pamela,
We feel sorry that you haven't received your order.
We have shipped out your order.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

GB
1 review
7 helpful votes
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Scam artists
July 22, 2017

I am a very dissatisfied New customer to this date I have not received my order or any up date on my order.to no avail I cannot reach anyone to discuss my order. Cannot even find any ref numbers to find my order.so this is a fraud company. Do not order from these people use next or any really company.no stars what so ever. Scam artists.

Date of experience: July 19, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Jillian,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team

GB
1 review
6 helpful votes
Follow Ian F.
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I never received my goods, I have complained yet the customer service is appalling. Do not use this site minus stars

Date of experience: July 16, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Ian,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Alabama
1 review
4 helpful votes
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Scam!
July 16, 2017

Placed an order May 13th due date was between May 23rd- June 7th. Today is July 13th I HAVE NOTHING. Can't get threw on phone, email or chat! Very displeased with their lack of customer service

Date of experience: July 13, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Tee,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team

Malta
1 review
0 helpful votes
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A Perfect shopping site
July 12, 2017

I used to buy online from other shopping sites. Once I saw an advert of TwinkleDeals and decided to try this site. I ordered several products from them, which were of super quality with reasonable prices. Today I am a loyal customer of TwinkleDeals, for the reason that when I had any problems, they were always there to help. I really recommend TwinkleDeals while I am looking forward to continuing shopping super quality products from them!

Date of experience: July 10, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Ruben,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team

Singapore
1 review
0 helpful votes
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Great quality at a reasonable price. Website is easy to explore and neat. Have been their customer for awhile and will continue to make purchase from them. :)

Date of experience: July 9, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Rosalind,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Twinkledeals.com again soon for all our latest deals.
Many thanks,
Twinkledeals Team

New York
1 review
3 helpful votes
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I placed an order on July 1 2017 and my account is still saying processing. They took my money out of my account right after I placed order. Emailed company asking when my order will be shipped and received no response. I need my order for a special event in august hope I receive it in time. I only put a 3 stars because of what I have experienced so far. Will write another review after I receive my order.

Date of experience: July 9, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Tammy,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We have sent you a message regarding your order via our ticket system. Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

California
2 reviews
6 helpful votes
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Horrible service. I had to go through PayPal to get my money back because they advertised pants that they don't have and when you call they let you know the items have been sold out for a while. I confronted them and they wanted to give me store credit instead. What a great way to do business.

Date of experience: July 7, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Elsa,
We are sorry for the stock issues.
We are really sorry that we did not update the product information in our website.
We have told our manager and will improve it in the future.
Best regards,
Twinkledeals Team

Brazil
1 review
0 helpful votes
Follow Tayane A.
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I am a loyal customer of TwinkleDeals!
I simply love the products and even more the super affordable prices!
I already bought clothes, bags and even accessories that are part of my daily life with such quality!
When I needed help clearing up delivery questions, the team answered my requests in less than 24 hours, ALWAYS!
With great efficiency, kindness and professionalism! They are always very concerned about the satisfaction of their customers and this is remarkable!
I've never had a problem with either the products purchased or the company itself!
I've never had a late order! They are amazing!
I hope they continue the good work because I simply have it as my favorite company! All my friends are already loyal customers too because the quality of the products is incredible, everyone loves it!
I am very pleased with all my purchases! With impeccable service and store availability!
THANK YOU, TWINKLEDEALS! You make me very happy!

Date of experience: July 7, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Tayane,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Twinkledeals.com again soon.
Twinkledeals Team

South Africa
1 review
3 helpful votes
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Disappointing that I can't track how far my parcel is Plse can someone help. It's almost 2 months now

Date of experience: July 5, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Thelma,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
We have sent you a message regarding your order via our ticket system.
Please kindly check this and reply to us there.
Best regards,
Twinkledeals Team

Canada
1 review
5 helpful votes
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Why do the sizes on the size chart not match what you send out, quality of clothing not the same as listed on the web site, imitation clothing sold here. Its sad to think that people like me are being scammed by companies like you. Never again will i purchase and i will ensure that i continue to spread the word world wide, Free shipping world wide just like you but then send a bill for shipping. Horrible site, Horrible fraud.

Twinkle Deals continues to email me that they will refund my money, however i have yet to received anything back from them.

Date of experience: July 5, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Terry,
We feel sorry that you have size issue with your item.
We will always offer our customers returns, refunds and exchanges in line with our policies.
Please click here for more details: http://www.twinkledeals.com/warranty-and-return.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon,
Twinkledeals Team

California
2 reviews
6 helpful votes
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I stupidly bought over $100 worth of clothes from them, took over a month to receive them, and once I finally got them, they were simply terrible. Nothing fit right, nothing looked like the pictures, the fabric was horrible quality, I could go on and on. They promised I could return but I would have to pay shipping, originally it cost $45, but ended up being sooo much more because it ended up being sent to China. I never got my money back, ended up paying double just sending it back and never received my money back. Literally the worst shopping experience of my life.

Date of experience: July 3, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Ashley,
We apologize for the issues you have encountered with your order.
We will always offer our customers returns, refunds and exchanges in line with our policies. Please click here for more details: http://www.twinkledeals.com/warranty-and-return.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
We look forward to hearing from you soon,
Twinkledeals Team

Georgia
1 review
3 helpful votes
Follow Moni R.
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Twinkle Deals
July 5, 2017

I NEVER write reviews, but one has to be made about this site. I normally order from sites where the items are from China all the time. I initially ordered an item back in April. I was told 3-4 weeks including processing. No big deal. I wait that long and the item has not processed. First of there was not number to call so I email. I was told my item is out of stock. So I was told to order another item. I give a list of items and all of those are out of stock. I give anothe list of items and tell them to process the first available one. Now it's July and I have not received my items and was given a partial refund. Sadly, this isn't really a refund because it's cash back to the website account. Basically this company takes your money tells you your item is unavailable then the only way to get your money back is try your luck at ordering another item. Order at your own risk and get a tracking number if you do (which cost extra). In my opinion you are better off ordering from eBay. You will at least get your item.

Date of experience: July 2, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Moni,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
We don't find your order. Would you mind providing us with your order number? Or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject 'Reply from sitejabber'.
Best regards,
Twinkledeals Team

Denmark
1 review
3 helpful votes
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Scammer
July 4, 2017

I bought a fidget cube for my daughter on 27 May. Two days after I received an email saying that the item has been shipped via China Post, I immediately had feeling that I got cheated by this Chinese company. And I was right. More than one month already and there is still no sign that the fidget cube is going to show up at our door. I sent them an email some days ago asking them to give me any proof that they have sent something to us. I heard nothing from them.
I have opened a case at Paypal and I am sure that Paypal will refund me.
So if you guys have not received your item or the item is not as described, you can open a case in resolution centre and Paypal will make them to refund your money back. I think still that they must close scammer down.

Date of experience: July 1, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Josefine,
We feel sorry that you haven't received your order.
We have shipped out your order and it is in transit now.
According to the reference number, we don't find your order. Would you mind providing us with your order number?
Or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject 'Reply from sitejabber'.
Thank you for your time.
Best regards,
Twinkledeals Team

GB
1 review
2 helpful votes
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Very very bad and dessapounted. I ordered now 2 month and I am sendind lots of email telling them my problem. I didnd receive my item and also I didn't receive a explanation why and no refund. That is fraud and you guys need to sort this out

Date of experience: June 29, 2017
Sandy Z. — TwinkleDeals Rep
over a year old

Dear Georgiana,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China