TwinkleDeals
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TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 333rd among Fashion Jewelry sites.
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It appears that this Twinkle Deals is a big rip off why doesn't someone do something like making sure they aren't able to sell anything else. I'm so glad I searched because the website looks a lot like another website called Rosewholesale don't buy from them either, because you will certainly be sorry you did so you won't get your money back and the quality is so poor. And another thing PayPal supports these company so are they aware of the poor service and quality. I intend on letting them know as well.
Ordered 3 shower curtains one was ok. The other two were absolutely not as pictured! The photo they advertised showed a clear beautiful curtain- WHAT I RECEIVED WAS ALL BLURRY MUTED. Customer service is awful. STAY FAR AWAY
Dear Carol,
We regret that the products did not meet your expectation.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
Once again we apologize for any inconvenience caused.
Please feel free to contact us anytime.
Twinkledeals Team
Product does not correspond to the image at all. I ordered a shower curtain with a picture of an elephant and received a shower curtain with a blurry brown pattern, the image was so pixelized, it was impossible to recognize the pattern. Tried to get a refund for 3 months, they have been sending me fake return proofs and I never saw my money. This website should be closed, it is incredible they're still operating!
Dear Keline,
Thank you for raising this issue.
We are sorry to hear that you haven't received your refund yet.
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
Once we receive the feedback, we will check the issue for you.
Thank you for your understanding and assistanc.
We look forward to hearing from you.
Twinkledeals Team
Oh dear. I wish I had read the reviews on here before I placed my order. If you haven't done so already, please dont use this firm. Save yourself a headache. I dont know how this company are still operating a business. I placed my order 12 days ago and it still hasnt been shipped. I have sent 2 messages, neither have been replied to. No communication. What a crap way to run a business. Either get on with sending me my goods, or give me back my money!
Dont fob me off with a copy and pasted reply about shipping or something. Your words "Some order can take between 5-10 business days to process" well it beyond that now, so sort it out please.
Dear Joanna,
We regret any inconvenience or frustration that your experience has caused you.
Sometimes, due to the stock issue, we will advise customer to exchange the out of stock item for another item or cancel the item.
We sincerely appreciate your understanding.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Twinkledeals Team
Finally got half of my order today Nov. 20 2017 after waiting a month for it. The package was in terrible condition and does not work. I was supposed to get a USB converter with my projection lamp but the box was so bad that I assumed it fell out or was not even in the box. The lamp has a crack in it and is not useable. I will never order from this company and will tell everyone I know not to order from this company. I have ordered from other companies in China and I have had no problems.
Dear Valerie,
Thank you for notifying us of your complaint.
Sometimes, due to the stock issue, we will send the order into different packages.
We sincerely appreciate your understanding.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
Thank you very much for your collaboration.
Thank you for your support.
Twinkledeals Team
I ordered with this company 2 times, the first time they cancelled 1/2 of my order, the second order they cancelled completely. Very frustrating, waiting for something you order, then they try to blame it on their supplier. Get a better supplier and dont sell items online that you do not have to sell, it is illegal!
Dear Pam,
We regret any inconvenience or frustration that your experience has caused you.
Sometimes, due to the stock issue, we will advise customer to exchange the out of stock item for another item or cancel the item.
We sincerely appreciate your understanding.
I am really sorry to hear that your feel this way about our company.
We Twinkledeals are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.twinkledeals.com/
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
We sincerely appreciate your understanding.
Twinkledeals Team
Despite some misgivings I decided to give Twinkledeals a chance as I fell in love with their Snail blingy brooch. I am glad I did as the brooch arrived to the UK in under 3 weeks and is really lovely. Exactly as described and of a good quality: I particularly love the diamonte stones that compliment the enamel and are not too much bling for daytime- even the roll-over clasp is secure. I am looking forward to wearing it on my Winter coat lapel. I would use the company again, keeping the total cost under the UK Customs limit to minimise problems with delivery. They have some beautiful brooches I can give as Xmas stocking filler presents- if I can bear to part with them.
Hasta el momento he tenido un buen servicio, presenta articulos novedosos y de buena calidad, el envio es efectivo y economico. Al presentar problemas en el transito del envio el dinero se ha regresado sin problema ha mi billetera. En General es una muy buena opción de compra. Han respondido a mis correos sin problema y de forma casi inmediata.
I ordered 6 light-weight cloth itmes at TwinkleDeals and choosed "expedited" shipping to Europe. Twinkle Deals sent my order in 2 separate packages and after waiting more than 2 weeks I just received 1 of the packagaes by DHL and only for the shipment of this one package I had to pay 42 euros! The delivery costs me more than the itmes alltogether. I never asked to handle my order in 2 different packages & shipment and after complaining I just received the sloppy answer that the items are from 2 different warehouses and that this is the reason why they have been shipped seprately. Actually it doesn't interest me from which warehouses they come from, when ordering on Twinkle Deals' website I don't check the warehouses. They didn't want to accomodate me as the customer and did not want to take over the costs for at least one shipment, what I suggested. So, this is the last time I order sthg. From there. They are non-professional, messy and have a slow ordering-service.
Dear Kris,
First, I want to offer my sincerest apologies to you for the issue.
Sometimes, due to different warehouses, we will send the order into different packages.
We sincerely appreciate your understanding.
We apologize that you have had issues with import tax.
Please see here for our tax and duties policy details: http://www.twinkledeals.com/shopping-faq#29.
Please check your account and reply to the message we have sent to you regarding your particular case.
Thank you very much for your collaboration.
Thank you for your support.
Twinkledeals Team
I dont think they evan deserve the one star i have given i payed etra to get my product by a certain date that was two weeks ago my product was supposed to be here I have sent numerous emails and no one has even gotten back to me I have asked for a refund in full and still nothing I suggest anyone wanting to buy from this site do not do it
Dear Tyler,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please offer us your order number or you can email to support@twinkledeals com titled as "complain from sitejabber".
We look forward to your reply.
Twinkledeals Team
Charged astronomicle for express delivery, took 2 weeks, silk duster jacket is now in the bin, not even wearable! Cut up bad material, home made bodge job! The worst ever! And can't return, ps it's from china!
Dear Samantha,
We apologize for this situation.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you for your understanding and assistanc.
Twinkledeals Team
Order took a month to receive, response to my review will be the generated "pay more on shipping if you want your order quicker" There are WAY too many websites to order from that you do not have to pay more to get your order within a normal time frame. Clothes are cheaply made & look nothing like what is advertised. E Mail stated my package would take 8-15 days... took 30.
Dear Sam,
We apologize for this situation.
Please note the actual delivery time may be affected by peak shipping periods, public holidays, bad weather and other reasons.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Please feel free to contact us anytime.
Twinkledeals Team
Jean missing, clock ok, bonnet ok, but the jacket and the pull was really bad and too short, ordered a 2xl, I sent back the packet and I'm waiting of a refund of 54euro please
Dear Francesco,
Thank you for notifying us of your complaint.
Sometimes, due to the stock issue, we will send the order into dofferent packages.
We sincerely appreciate your understanding.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Thank you very much for your collaboration.
Thank you for your support.
Twinkledeals Team
Twinkle deals caught my eye with various many fashionable items but one thing that I didn't know is that Twinkle Deals is located in China witch means. That any size that you order will be much smaller compared to the united states size charts. For example
If you order a 3x from Twinkle deal it will not classify as a 3x in the United States, it will be more like a small. I order a 4x from twinkle deals and in the United states i had the item measured and it was a 1x in the united states.
Dear Christopher,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain fromsitejabber".
Thank you for your understanding and support.
Twinkledeals Team
I have ordered at Twinkledeals a couple times now. The quality is good and the prices are variating from (very) low to average. Every piece has a table with measures to pick the right size. There are incredibly many different styles to choose from. The employees are very polite and helpful. It takes a little while before the package arrives and you have to be okay with that.
I have not received my package yet, going on 3 weeks now, can't get a hold of them, nothing, I just want my money back, but you can't never get a hold of anybody, I'm pissed, guess they taking Donald trump disputes out on us by taking are money and sending nothing to the United States
Dear Josh,
We are sorry to hear you haven't received your items yet.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Would you mind providing us with your order number? Or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain fromsitejabber".
We look forward to your reply,
Twinkledeals Team
Ordered nice hooded jacket, really Happy with my purchase. Good customer service and fast delivery.
Ordered about nearly two months still not arrived it's diabolical the customers are treated this way. All I can say I'll never buy from here AGAIN!
Dear Robert,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Would you mind providing us with your order number? Or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain fromsitejabber".
Please feel free to contact us anytime.
Twinkledeals Team
I ordered a few orders from twinkledeals before this happened. This time, according to Canada Post, they sent the package with an incomplete address so the package was returned to sender. When I finally made contact with twinkledeals they gave me one of two options.
1. Receive 1/2 my money back in the form of credit.
2. Receive half my money back through Paypal
I chose number two but there should have been just one choice: SHIP THE PACKAGE BACK. Unacceptable.
Dear Bridget,
Thank you for taking your time to write your review.
We apologize for this situation that your items were sent back to us.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We appreciate your support and look forward to seeing you again soon.
Twinkledeals Team
Got my first order within 2 weeks RE ordered two more items one month later still waiting they are telling me to wait til November and then email them again... not holding my breath
Dear Luciana,
We regret any inconvenience or frustration that your experience has caused you.
All of our items can be shipped using varying shipping methods.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.twinkledeals.com/shipping-handling.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Twinkledeals Team
From the business
Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Cindy,
We are aware that we we need to improve on some aspects.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Customers can contact us within 30 days of receiving the item. If you have received a defective or damaged item, the wrong size or the wrong product, please contact us immediately at our Support Center.
Please refer to our policy here: https://www.twinkledeals.com/warranty-and-return
Please offer us your order number or please contact us at: https://support.twinkledeals.com/ticket/ticket/index with the subject "complain from sitejabber".
We sincerely appreciate your understanding.
Twinkledeals Team