TwinkleDealsReviews 941

I bought a dress that was beautiful but was cut way too long, and couldn't be shortened - the pattern would have been ruined.
I wrote a review giving it a one star.
Then I received the best, most excellent Customer Service - EVER!
Twinkledeal contacted me, offered a full refund, didn't want the dress back but asked that I donate it, and gave me extra points for my next purchase.
All that was done quickly, politely, with the careful attention of a nice woman.
Seriously - this was the best experience, even without the dress. They have my trust!
I will definitely try them again!

I ordered 3 dresses in May. I received one at the end of May, and other 2 in the second week of June. The first received was well too small. I sent a query (same day when received) how to change it to bigger size. I was told to wait for other 2 (didn't make sense to me at all). I did raise a concern what would happen if I pass the 30 day return waiting for the remaining 2 dresses. I was blagged to put it shortly. I decided to gift too small dress to my smaller friend and ordered another one a size bigger. Both orders were fully paid via PayPal. I've been waiting for the second order and checked the status only to find out that was awaiting payment! I'm furious now as the number of emails I've sent (incl. Proof of both payments) only to receive latest reply that I didn't pay the second order but the first. First order was all in size M. Second only one dress in size L. I really don't know what else to do to get through the thick wall built around the twinkledeals. Very incompetent, messy and crafty. I am fuming indeed and will take this matter further.

Your service is Pathetic, I am very much disappointed, I have placed my order on the 25/04/2017, I only received a called from a post office which is even in my area that I need to come and collect my parcel I drove there {my Petrol} and when I got there only 1 item of the 4 items has been delivered, and when I got to the post office I had to pay another amount Of R131. Which was never discussed initially, I am not going to afford to be paying this R131.00 for each item that you still going to send and the fact that I need to drive to a different location not the one I indicated is not part of our agreement, in that case can I please have my Money back. I would never advise anyone to deal with Twinkle deals its very stressful and time consuming

I PLACED A ORDER WITH THIS FAKE COMPANY ON 3/28/2017 A WIG AND LIP STICK AFTER 3 WKS MY ORDER WAS STILL PENDIND I NEEDED IT FOR EASTER SUNDAY. I CANCELLED MY ORDER AND REQUESTED A REFUND. GOT A EMAIL SAYING I WAS GIVEN A REFUND TO WORLD PAY... SO I PUT A DISPUTE IN WITH MY BANK THAT I WANTED MY REFUND BACK TO MY DEBIT CARD... STILL WAITING ON SSFCU. I WILL CONTACT MASTER CARD. YOU CAN'T TRUST THIS OVERSEAS KNOCK OFF COMPANYS... THE INTERNET IS NOT SAFE... UNLESS YOU ARE DEALING WITH A WELL KNOWN COMPANY IN THE USA.'. I WILL ALWAYS NOW CK ON THE SITE BEFORE I ORDER AGAIN ITS TOO MUCH SCAMS GOING ON WITH UNHEARED OF COMPANYS POPING UP.

I ordered a bunch of clothes worth $700 dollars. The order was cancelled with no legitatimate reason and I was refunded only a portion of my money. I email them to query and there was no response.

I tried again this last week and again my credit card was debited and an email received with a tracking number. And then a day later I was told that my order had been cancelled and that a part of my money would be refunded. I followed up with an email to query this to their support email address and I have received zero feedback.

I am convinced that these guys are running a scam. Shocking non delivery.

Just an update - Through a fight with Paypal I eventually got a refund - but this was ONLY a PARTIAL refund (£3 less than what I paid for the item) so there's no vindication for Twinkledeals or Paypal. The service I received from both was awful. I send a total of 14 emails to both. Most of their responses were automated even though I'd asked clear questions. 90% of my requests were ignored. Then the other day I got an email from Twinkledeals pleading with me to change my review on this site saying they had refunded me (even though it was a partial refund and I only got it because I had to fight for it with Paypal - they had no intentions of paying my back). And the email which they sent had numerous grammar and spelling errors (I counted 12 in four paragraphs). Although this might sound petty of me to mention I feel it fits in with the whole unprofessionalism of my experience with Twinkledeals.
Be careful with Twinkle deals - they will fabricate that your item is being held by UK customs if you don't recicve it - I will definitely not use again.

I have not received 2 dresses of the 5 I ordered. One of the 5 dresses is "no longer in stock", I received 2 dresses, one was made of cheap fabric that can't be worn and I have not received the other 2 dresses. I ordered and it has been over a month. No one will answer my emails for the past week. They have stolen money and not given me the product I ordered. Where is my order?

IT WAS A HUGE MISTAKE ORDERING FROM THIS COMPANY>

I HAVE ASKED TO EITHER RECEIVE THE DRESSES OR GET A REFUND AND NO ONE FROM THE COMPANY WILL CONTACT ME>

PURE THEFT>>>PLAIN AND SIMPLE