TwinkleDeals
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TwinkleDeals Reviews Summary
TwinkleDeals has a rating of 2.3 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 333rd among Fashion Jewelry sites.
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I ordered 4 dred sea. I received them in a timely manner but the clothes are terrible quality do not order from them and in order to return you have to take pictures and send them to them just to get a partial return on your order! Will never be orderi, g from here again and Will just eat the 60 dollars I spent! Stay away!
I was going to make an order for my holidays but after reading bad reviews i am staying clear. So glad i read this stuff first as i was interested in about ten items and i work hard for my money and have saved for months for my holiday so it looks like i would be very disappointed. Thanks for all who keep us aware
Looks amazing in the pictures online not the same when you receive them... very poor quality material and they don't let you return items unless something is very wrong with it and they have to authorise it! Ridiculous... you just lose money
Dear Hannah,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please provide the order number and we will help you solve this problem.
Best Regards
Customer Service
I am just wondering if they are all connected with SammyDress, JollyChic and a raft of others, the ones I mentioned are not to be trusted, the sizes all run really small and made of cheap fabric. I read an article that they pull the pics from high end magazines and designers and what you order is NOT what you get. Plus delivery times are outrageous. The items come from China thru a distribution house in the USA... so buyer beware.
I ordered a dress in November (yes, 5 months ago) and still have not received it. Whenever I send an inquiry about the order, I get a "canned response" about how it takes "x" number of weeks to process and ship the order and that I should wait a little bit longer and contact them again. Great. Well, how many weeks are in a "little bit longer"? I could walk to China faster than it is taking for the order to get here. This is not the first time I have had delivery issues with Twinkledeals. I have ordered from them 3 times total and have yet to receive any of the orders. Luckily, I have been refunded on 2 out of 3. I have opened a complaint with PayPal for the 3rd one. DO NOT ORDER FROM THIS, OR ANY OTHER, PLACE WHICH IS BASED OUTSIDE THE U.S. Clothing may cost a little more here in the states but at least it fits a normally sized person and it doesn't take 1/2 a year to arrive. These people are friggin' ridiculous. You get what you paid for,
Dear Missy,
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
Please provide the order number and we will help you solve this problem.
Best Regards
Customer Service
D'oh! Suckered in by cute and cheap. Turns out they are terribly made, Chinese disasters. From what I have read elsewhere; People paid and never received anything. People paid for clothes but had to pay high COD charges. People that did receive anything received tiny, badly-made garments. Returns are near impossible. Refunds are nonexistent.
Saw them via Facebook ad. Impulsively bought and THEN read the reviews after my "confirmation" email with no order number and sent from amazonses.com. Read the reviews then, and went back to the site. No order on file. Submitted a request via their "Help" section. Asked for an order number, which I was never given. So I submitted a cancellation request. Confirmation of THAT was more detailed; your email will be answered within 24 hours, blah, blah. (That was 6 hours ago.) Check status here. Click the link, it signs me into my "Ticket" and it states processing. Check intermittently, been showing as processing allllllll day. No order of mine exists on system.
Went through Paypal, started a dispute which gives them 180 days to respond. A gmail address is given as their customer service address.
24 hours later, I had a reply cancelling my order, and a full refund. Whew.
Dear Mel,
Thank you for taking your time to write your review. We really appreciate the feedback.
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Please contact us in this link at any time.
http://www.twinkledeals.com/contact-us
Would you please provide us with your order number so that we can check the process of your parcel for you?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
TwinkleDeals. Com Customer Service
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Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear sandy,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please provide the order number and we will check this issue for you.
Please contact http://www.twinkledeals.com/contact-us in anytime.
Best Regards
Customer Service