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TwinkleDeals

2.3
twinkledeals.com

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TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 333rd among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117

We monitor reviews for authenticity

France
1 review
5 helpful votes
Follow Steph M.
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Shipping method?
October 19, 2015

I cannot order… It say: choose your shipping method. But it's not possible to choose it…it's a pitty, it was my first order…from France! Maybe somebody can help me?

Date of experience: October 19, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Steph,

Thank you for your inquiry.
Please change the browser and try it again.
Please contact us in this link: http://www.twinkledeals.com/contact-us
Any questions we will always be there to help you.

Best Regards
Customer Service

France
1 review
20 helpful votes
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They took my money but they never sent me anything, when I tried to contact them no response. I tried to aware other people on their facebook pge and they blocked me

Please if you read this, dont order anything from this company is a FRAUD. When i paid via paypal went to a person called Hassam not even a real business.

Date of experience: October 19, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Pilar,

I want to start by offering a personal apology to the customer affected.
All estimated delivery time are derived from real world data collected from past orders. The shipping speed is outside our control and is dependent on the courier company.
Please tell the order number and we will solve this issue together or please contact us in this link: http://www.twinkledeals.com/contact-us
We value your patronage and wish to continue serving you in the best way possible.

Best Regards
Customer Service

Indiana
2 reviews
32 helpful votes
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I was just getting ready to order from this site but decided to look at the reviews first. You know what they say "if it seems to good to be true... it probably is". Thank you for the warning from all of you that posted your bad experiences. I'm seeing a lot of "apologizes" from Twinkledeals, but it appears the same problems keep occurring. If you want people to buy from you, stop apologizing and FIX the problem!

Date of experience: October 16, 2015
Massachusetts
3 reviews
1 helpful vote
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Bought Christmas Gifts
October 15, 2015

Just bought a bunch of Christmas gifts for my sisters and aunts from here and I had a great experience! Def will be shopping with them again!

Date of experience: October 15, 2015
Brazil
1 review
6 helpful votes
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Recently I bought this dress before I saw my measurements with what was on the site, and the boot also measured my foot and saw as the site was perfect and the dress and the same as it was on the site, loved

Date of experience: October 15, 2015
Australia
1 review
10 helpful votes
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I order a bikini on the 31st of July and I received it on the 13th of October! I'm a size 8. Ordered a medium and they are WAY too small. Horrible customer service. No point returning!

Date of experience: October 13, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Elle,

Thank you so much for your important feedback. We are always very grateful to hear from our customers.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Can you please provide the order number to us?
Please contact customer service in this link and we will always there to help you.
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Washington
1 review
7 helpful votes
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Decent
October 10, 2015

Ok, yes the quality is not great, but when its that cheap I dont feel bad about donating after a few wears. I ordered 4 tops, took about 2 weeks to arrive. Not EXACTLY like the photos but very close. I typically wear a Medium but ordered large since i read some reviews about things being small. Everything actually fit pretty well and only one was kind of small but still doable. I am going to order XL on my next order. Overall not as bad as i thought from the horrible reviews they got

Date of experience: October 9, 2015
Oklahoma
1 review
6 helpful votes
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Dont order
October 6, 2015

I have placed an order in august but not received till now...

Date of experience: October 5, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Sandy Z. [TwinkleDeals Rep] Sandy Z. [TwinkleDeals Rep] Dear mark,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
First, we want to offer my sincerest apologies to you for the issue.
Please contact us in this link at any time.
http://www.twinkledeals.com/contact-us

For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.

Thank you again for bringing these matters to our attention.
Best Regards
TwinkleDeals. Com Customer Service

Wisconsin
1 review
11 helpful votes
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My order has been in "process" for THREE weeks, with no end in site. Thanks for the Birthday presents for my kids! If you know of any other companies that are affiliated with this company please post. I would like to avoid this company and any other's like it for the rest of me natural life.
The stars wouldn't let me chose NONE.

Date of experience: October 2, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Rinea,
We want to say thank you for providing us with important information about your situation.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.

Would you please provide us with your order number so that we can check the process of your parcel for you?
Please contact us in this link at any time.
http://www.twinkledeals.com/contact-us
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Thank you again for bringing these matters to our attention.
Best Regards
TwinkleDeals. Com Customer Service

France
1 review
7 helpful votes
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Watches & jewellery as expected clothes of a poor quality... no invoice enclosed or returns options...

Date of experience: September 29, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Anna,

Thank you so much for your important feedback. We are always very grateful to hear from our

Customers.

Please provide the order number to us so we can check this situation for you.
You can download the invoice in your order.

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Canada
1 review
10 helpful votes
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I have never been so unimpressed by the quality of a companies clothes as well as their customer service! I learned a hard lesson here. I will never order clothes online again because of my experience with this company! I could have found better clothes at a thrift store for the same prices. I bought 20 tops. Two had defective zippers, three were decent, and the remaining 15 were just plain CRAP! I've never in my life seen such cheap and tacky clothes! They looked NOTHING like they did online!

Date of experience: September 25, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Jessica,

First, I want to offer my sincerest apologies to you for the issue.
We are extremely sorry to hear you are dissatisfied with the product.

Can you please tell the order number so we can fix this for you?

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

GB
1 review
11 helpful votes
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Disgraceful
September 23, 2015

Bought dresses, unfit to wear and cannot send back, 50 pound loss and big lesson learned. Look up companies before they rip you off. Torn items turned up that a child could have made better, nothing good to say about this company

Date of experience: September 23, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Kim,

We regret any inconvenience or frustration that your experience has caused you.
We are extremely sorry to hear that the size can't fit you.

Would you please tell the order number so we can solve this problem for you?

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Virginia
2 reviews
19 helpful votes
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Cheap clothing, I wear medium, these clothes are made for children the items are so cheap made, not like pictured..., the jewelry is also, cheap. They want even send me a return label, I want to send the order back, sent several e-mails. They don't have a phone #, I see why... They took my money, $ 107.00. Can't wear any of it. I have. So unhappy. With this company... they need to be reported, for false advertisement... BBB. Don't waste your time or money!

Date of experience: September 21, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Bonnie,

We're very sorry for your concerns and the issues you have raised.

We need to identify where the disconnect was so we may prevent it from happening again.

Would you please tell the order number so we can solve this problem for you?

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Florida
1 review
8 helpful votes
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Disgusting items
September 20, 2015

Big mistake! Don't order. Items appear as made by a child and quality is gross. Don't order. Total scam. Items are cheap and not even worth what little money is paid.

Date of experience: September 20, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear JD,

Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.

Please provide the order number so we can solve this problem for you?

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Mexico
1 review
1 helpful vote
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Muy complacida!.
September 15, 2015

He comprado en algunas otras tiendas como estas, pero twinkledeals si que me sorprendió para bien, ya que en primer lugar no tiene gastos de envío como otras páginas, segunda la variedad de su ropa muy bonita por cierto y tercero las ofertas que siempre están manejando. Mi primer pedido de esta página ya me llegó y está todo muy bonito tal como en las fotos lo describen, las tallas son correctas y la joyería muy bien hecha, recomiendo mucho esta página si quieren cosas bonitas y a buen precio. :)

Date of experience: September 14, 2015
GB
1 review
9 helpful votes
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Non delivery of order
September 9, 2015

I ordered in August and am still waiting... not impressed by the reviews and am beginning to think it may never arrive

Date of experience: September 9, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Janet,

All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.

Please provide the order number so we can check the package for you.

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Wisconsin
2 reviews
6 helpful votes
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Poor quality-scam company
September 5, 2015

I ordered 2 swim suits, neither fit! I am 106 lbs, and I ordered a small and a medium. They were way too small! The quality of the products was very poor.

Date of experience: September 5, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Bernetta,

Thank you for your valuable feedback.
We want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

Would you provide the order number so we can solve the issue for you.

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

GB
2 reviews
22 helpful votes
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IMPORT TAX CHARGES APPLY!
September 4, 2015

I believe this company has several trading names. I was charged £20.00 import tax and when I complained they just said it was normal to get import taxes. They also said on the website no delivery charges but that is also nonsense. I will not be buying from China ever again! They will never give you a refund even if you do not receive the goods! I also believe the good reviews are lies!

Date of experience: September 4, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Anita,

We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Can you please tell the order number so we can solve the issue for you.

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Portugal
1 review
0 helpful votes
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Ainda só fiz uma encomenda, por isso só tenho uma experência.
No site foi muito fácil fazer as compras. Dizia que a encomenda demorava 10-20 dias úteis a chegar, no entanto foi muito mais rápido. Chegou tudo em bom estado.
Sem valor mínimo de compras, nem portes! Este é um ponto extremamente positivo!
A qualidade dos artigos é razoável, mais ou menos conforme as peças. É exactamente o que achamos nas "lojas do chinês".

Date of experience: September 3, 2015
Texas
1 review
13 helpful votes
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Fraud
September 2, 2015

Products come sized incorrectly and are constructed poorly. Customer service is awful, shipments take weeks/months, and even when they make size errors you have to pay a fee for an exchange. I threw 3 bathing-suits away because they were not even good enough to give away. Will not purchase from them again!

Date of experience: September 2, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear D,

Thank you so much for informing us about your shopping experience.

Can you please tell the order number so we can handle this problem together.

Any questions, please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China