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TwinkleDeals

2.3
twinkledeals.com

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TwinkleDeals Reviews Summary

TwinkleDeals has a rating of 2.3 stars from 941 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with TwinkleDeals most frequently mention customer service, poor quality and tracking number. TwinkleDeals ranks 333rd among Fashion Jewelry sites.

service
126
value
118
shipping
128
returns
59
quality
117

We monitor reviews for authenticity

Czechia
1 review
13 helpful votes
Follow Vera C.
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Terrible company
September 1, 2015

I have question. Where is my stuff (16 things) i ordered and payed 17. 7. 2015?
Order T **************

Date of experience: September 1, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Vera,

Please check ticket T15090108472 we have provide the tracking number in this ticket.
We have shipped your order out on August 10 and the shipping information shows the package is delivered.
Did you receive it now?
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon

Best Regards
Customer Service

Missouri
1 review
4 helpful votes
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Great First Experience!
September 1, 2015

I ordered from twinkledeals for the first time earlier this month. There are many websites out there doing the same thing, but twinkledeals was the only site I could find that offered free shipping. It was unreal to get clothes for such cheap prices, but free shipping as well? I'm sold! I ordered several shirts and necklaces from the site. It does take a few weeks to finalize and ship, but the items are also coming from China so it makes sense. The quality of the clothes I received outweighed my expectations. They have several different items that come in fabrics other than the traditional polyester which I really appreciated. I will definitely order from them again. If you're looking for quality clothing at a cheap price and don't need the clothes tomorrow, try them out!

Date of experience: September 1, 2015
Portugal
2 reviews
2 helpful votes
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Empresa fidedigna
September 1, 2015

Sou adepta das compras on-line. Recomendo a TwinkleDeals porque a minha experiência com a empresa é muito positiva. Desde a qualidade dos produtos, preço, até à sua entrega sendo ela rápida ao contrario de outros sites. Serviço pós venda é de resposta rápida. Continuem assim.

Date of experience: September 1, 2015
GB
1 review
9 helpful votes
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I absolutely love this site! Discovered it a few months ago and its my go-to site when shopping! It has something for EVERYONE. Fast delivery and the clothes always fit perfectly.

Date of experience: September 1, 2015
GB
1 review
7 helpful votes
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I ordered a dress 3 months ago. No dress no refund. Now the site has blocked me so im unable to contact them. Do not order!

Date of experience: August 30, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Teresa,

We are sorry that you didn't receive the package yet.
Would you mind to tell the order number to us?
You can contact us to track the shipping status for you.
Please contact us in this link:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Australia
1 review
1 helpful vote
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Twinkledeals has been a rewarding and worthwhile shopping experience, I would recommend to anyone wanting to purchase quality items for great prices to purchase from this site.

Date of experience: August 27, 2015
Massachusetts
1 review
5 helpful votes
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I placed my order and received it within a week, I was unaware I was to pay extra costs due to duty so beware I paid £32. I'm 5 ft 6 and a size 12 s, I ordered everything in large, only the maxi dresses fit, denim jacket very small, denim shorts wouldn't pass my knees, romper suits to short in body ( cameltoe) 2 dresses identical except colour 1 fit 1 didn't, if your a size 8 with an unusual short body try to avoid ordering, I've got £200 pounds of clothes that I can't return although shoes were fine

Date of experience: August 25, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Samantha,

We wish to start off by telling you that we are extremely sorry about the situation.

Please contact us in this link:
http://www.twinkledeals.com/contact-us
We will work together to fix this size issue if we can receive the order number from you.

Best Regards
Customer Service

Tennessee
1 review
3 helpful votes
Follow Dani T.
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When I found the website, I was very excited and immediately bought some things. I had recently sold an item on Ebay, so I had a 39 dollar Paypal credit, which I used to cover my order, so I did not pay anything out of my pocket. Then I started reading reviews and immediately became scared after reading that many people never got their orders or that the clothing could only fit a toddler. My order actually arrived yesterday, and it only took a few weeks. I read many horror stories of people waiting 6 months for an order. Granted, the clothing really is cheaply made... but I got my order, and all the items were there. The clothing pretty much looked like the pictures, for the most part. The sizing for me was appropriate. I ordered all size small items and they were not too small for me. I won't order from them again, but I guess I was lucky to not have any horror stories to share with you lol. I won't take the risk in case my order arriving and being correct was a once in a lifetime event. :D

Date of experience: August 19, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Dani,

Thank you, we always welcome feedback from our valued customers.
Please note that people may leave the wrong address so that can't receive the product.
If you provide the correct address that we must deliver the package by the shipping method of what you choose.
Please contact us in this link if you need to track the shipping or anything else:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

NL
1 review
7 helpful votes
Follow Lianne K.
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I've byed a lot of stuff there and all the clothes were bad quality, sizes are not right, Company does not respond on my email. Don't by at this twinkledeals!

Date of experience: August 18, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Lianne,

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again. Please provide the order number/e-mail address to check.
Please contact us in this link if you need to change the size or anything else:
http://www.twinkledeals.com/contact-us

Best Regards
Customer Service

Texas
1 review
8 helpful votes
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Poor quality
August 17, 2015

I bought 5 dresses in M from this company, and I can not wear any of them. I'm normally a S/M size.
I have been telling people about this on Facebook, now Twinkledeals has abandoned me from make any comments on any of their ad.
Well, I'm not done. It's so wrong on many levels what they are doing. It's not a lot of money pr costumer, but all together they make a lot of money on scam.

Don't buy from this company. The cloths are so bad quality, and their size is so small. Don't buy anything! The color did not match the add, the seem are crooked and the material is bad. They make a copy of the clothes in the picture. Stay away!

Date of experience: August 17, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Susanne,

We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.

We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.

We are always here to solve the problem.

Best Regards
Customer Service

GB
3 reviews
30 helpful votes
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Don't buy from this company they are a scam!, I did and regretted it! They make cheap, copies very very cheap copies. The photos are not what you get...!

Share with your friends and don't let people be fooled by them. I also had to pay £22 delivery at this end, it's cheap rubbish you will be very disappointed... They have loads of bad reviews... But don't show them on the website...,,,, They delete everything... they are also listed as other companies called www.rosegal.com & www.dresslily.com and others BEWARE!

They advertise on Facebook and should be banned, many women buying from them haven't even received their goods... They should be banned from google, they do not sell what the advertise at all. I warn everyone to look up all reviews on them, they are all bad, except for the few they write themselves. "

Date of experience: August 16, 2015
GB
1 review
0 helpful votes
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Beautiful clothing
August 13, 2015

AT*******646
What a fantastic site, so much choice and so cheap. I received my first order last week and put in another straight away. Arrived in a week and tops exactly as shown. Size guide was right especially for floaty tops. Lingerie small sizes but so pretty.
Will definitely be shopping there again.

Date of experience: August 13, 2015
Spain
1 review
1 helpful vote
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I am happy with my purchases from Twinkledeals.com.
All items are like in the pictures (color and print). If you have more or less standard size and shape, the clothes fit you. If you have shape with any particularly, so online shopping is not for you :( The delivery works fine. If you have any problem with delivery you can always contact the support center. Every day there are new items on the web page and I really like it! If you liked the thing delivered, you can send your photo in clothing to Twinkledeals and get points. The points give a discount on the purchase. Quality of the clothes match the price. I am happy and will continue shopping online with Twinkledeals.

Date of experience: August 11, 2015
Florida
15 reviews
17 helpful votes
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I tried Twinkledeals because their styles looked great and they seem to have a large selection.
They don't use Asian models, but all of their clothes are sized for Asian women. They say it on their website, but they still don't provide accurate sizing charts.
I ordered a fabulous dress. I usually am an "S" size, but based on their website info, I went up to a "M"
I waited over 2 weeks for this dress to be shipped from China. When it arrived in a tiny envelope, I knew there was going to be a problem.
The "dress" in a size "M" barely fit me as a shirt.
Do you really think I am going to bother with the hassle of shipping this back to China just to get my money back?
I think not.
I also think I shall never order from them again.
Buyers beware - Don't order from them unless you are as tall as a Barbie doll

Date of experience: August 4, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Cheryl,

We're very sorry for your concerns and the issues you have raised.

Can you please contact us in this link http://www.twinkledeals.com/contact-us
If we make the mistake in the size chart, we will fix this for you.

We are always here to solve the problem.

Best Regards
Customer Service

New York
1 review
10 helpful votes
Follow Meili D.
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BIG SCAM! Don't buy from them! Pay for spedited delivery and they send it by flat rate, item was nothing at all of what the picture online showed. Horrible and poorly made!

Date of experience: July 30, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Meili,

We are NOT a scam. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.

Can you please contact us in this link http://www.twinkledeals.com/contact-us
Please provide the order number and we will fix this for you.

We are always here to solve the problem.

Best Regards

Illinois
1 review
30 helpful votes
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I have never been more upset about purchases I have made as much as I am upset about my purchase with Twinkledeals. I spent $85.00 (my mistake) on items that arrived too small, poor quality, an item had a HOLE, another had a huge snag. One item the strap was even broken! I tried to get a full refund and even with the photo's I sent, they wanted me to send the items back to them. Shipping back to CHINA was almost as much as my order. I am kicking myself for not checking into this site further prior to my purchase. It was an expensive lesson learned. I have never been more upset with a company as much as I am with this one. I had no idea that my purchases were from China! I will tell EVERYONE I KNOW to stay away from them as their products look NOTHING like their photo's!

Date of experience: July 23, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Mary,

We are very pleased to report that we have spoken with this customer and offered an apology and consideration for his inconvenience. The manufacturer actually had a listing error.

Can you please contact us in this link http://www.twinkledeals.com/contact-us
We will solve the problem together once we get the order number.

Looking forward to your feedback.

Best Regards
Customer Service

Australia
1 review
15 helpful votes
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Where is my order
July 17, 2015

I placed an order in early June. 2 days later received email my order was shipped. Today being July 17 there is no sign of it. As with other customers my order number to does not exist. Give me Victoria secrets any day. Might cost a bit more at least I know I will receive my order (correct size & color) in time fame they estimate.

Date of experience: July 17, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Jane,

Please don't worry, we are glad that your order had been shipped out before once you get the confirmed e-mail. The shipping speed is out of our control and is depends on the shipping company.

Can you please contact us in this link http://www.twinkledeals.com/contact-us
We will solve the problem together once we get the order number.

Best Regards
Customer Service

Texas
1 review
15 helpful votes
Follow Dan M.
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This site is a scam. All the good reviews are fabricated as I have googled some of the reviewers pictures and they are from other persons images.

Date of experience: July 10, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Dan,

These reviews are all from our customer.

Any other problems please contact us in this link http://www.twinkledeals.com/contact-us
Tell the order number and we will fix the problem for you.

Best Regards
Customer Service

Australia
1 review
9 helpful votes
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I ordered and I expected their to be some type of quality in the clothing but was extremely disappointed. Watch did not work ticking back and forth, jumpsuits buttons fell off when I tried it on, Awkward cuts on shirts completely see through dresses and dodgy sewing with cheap fabrics.
If you expect it to fit and look like it does in the photos you will not be impressed.

Date of experience: July 5, 2015
Sandy Z. TwinkleDeals Rep
over a year old

Dear Shardi,

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

Please provide the order number or contact us in this link http://www.twinkledeals.com/contact-us
We always be there to help you out.

Best Regards
Customer Service

Tennessee
2 reviews
6 helpful votes
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No complaints
July 2, 2015

Ordered a bathing suit online and received within promised shipping time. The top is a bit too large, but that's typical for my measurements. Their clothes do run VERY small so be sure to order a few sizes up.

Date of experience: July 2, 2015

From the business

Shop from a large selection of womens & mens fashion clothes, swimwear, shoes, jewelry, accessories at best discount prices with free shipping on Twinkledeals.com.


twinkledeals.com
Shenzhen, GuangDong, China