TSI ShippingReviews 1,268

Wow! Where can I start seeing from all the reviews this there is a lot of complaints I'm not sure why it's rated A in bbb. The delivery started in New Jersey they pick up our mattress white glove service we paid extra for and they were very professional they picked up the mattress had enough people to carry it. The problem started when they got to Texas. 1. Transit gave our delivery to another company which we did not agree with. 2. The 3rd company metropolitan Couldn't find our address which we explain very very clearly. 3. We paid for a white glove service and the movers ask for our help very unprofessional. 4 The mover came into our Room filled with mud and we just got this brand new house Completely ruined our rug. 5. Then my husband had to help the movers move the Mattress. 6. The UN professional movers opened our Box outside in the rain and dirtied it with mud/ Dropped in mud. We told them we did not want the mattress and they took it back. Now we've been calling transit and metropolitan which has Been a huge problem. Transit kept saying we don't have insurance Which from what I'm reading a lot of people go through the same problem with them. Do you seriously need and InsuranceTo have the job done right which we paid for. It is not our responsibility that your employees and 3rd company ruined our mattress. Every day we called the company and they always say please allow 24 the 40 hours which has been going on for A month now. We have been nice speaking to renee but obviously it does not work and now we have to move This to court. She said let me give you an option you can have your ruin mattress back or a 60 cents a pound after ruining your mattress are you serious we want a full of refund of what we paid for our new mattress we gave her receipt pictures of the mudIn the mattress. What if your employees were upset put a knife in the mattress and said Hey you have insurance but I'll just ruin your mattress because I am upset do you cover thatYour liability insurance should cover stupid employees. Either you pay the full amount of the mattress back to us or we go to court and You will pay even more for this stress were going through because of your horrible Business.

TSI shipping provided some of the worst quality service I have ever come across. The company advertises a cheap flat rate for shipping mattresses across the USA for $475. The company provides a limited liability of $. 10 per lb with this service ( this won't even cover the price of mattress box). They offered a higher coverage plan that would have costed me roughly $1200 for my move that would have only provided $. 60 per lb in liability ( The average memory foam mattress weighs about 200 lb for a king size, so you are capable of only getting a maximum $120 back if you encounter damages). If your item is worth more than the minimal liability, which everything is pretty much, it is suggested to find additional coverage through homeowners insurance. What they don't tell you is that homeowners insurance does not provide coverage against negligence or mishandling of personal property through transportation.

My situation was/is as follows: I purchased the $475 transportation from TSI and encountered severe damage to my new king sized tempur pedic memory foam mattress in value of $3000. They only provided a $21 check for damages.

As shown below, the mattress was in perfect condition upon pickup and severely damaged during transit.

Images below show condition prior to pickup: Item was in a perfectly wrapped plastic mattress bag and inside of a mattress box.

Images showing damage were captured upon delivery: The mattress box was torn open so badly that it even ripped away the plastic cover and the actual cover on the mattress itself. It also appears that the item was either ran over or sat underneath a heavy object for an extended period of time illustrated by the large indentation still imprinted on the mattress (no mattress looks like this).

The company's quality assurance dept had only the following for comment:

"When shipping in a freight environment specifically, although it is rare, damages can occur. We ship mattresses every day and have a below-average damage rate compared to most. I have viewed the photos you sent over but from what I can see, it does not look like there is significant damage- I see that the outer box is torn open and some of the plastic covering is not secure (I think there may be a seam opened but it is hard to tell) but the mattress itself does not appear to be ruined."

I am not sure what customer would not describe this situation as severe damage to personal property.

Fellow customers BEWARE of this company. They will not accept responsibility for their actions.

Your homeowners insurance will not cover any mistakes like this...

I was incredibly disappointed and frustrated by the overall customer service, transparency and quality of service I received, especially for the price I paid. I was told that a courtesy call would not be guaranteed, and that it would be an upgrade of $250 for the pickup destination and an additional $250 for the drop off location. TSI outsources the actual shipping to local companies, and provides no transparency on tracking and shipping ETAs; I would have to contact them every time I wanted an update on my mattress shipment. On top of that, I was given an estimated 7-10 days for end-to-end delivery; it was delayed over a weekend reaching my destination, and the shipping company admitted they made a mistake with scheduling my delivery which meant I was without a mattress for an additional 7 days. Through all of that TSI made zero effort to correct for these errors (I had an issue with the pickup as well). Given my experience I do not recommend using their services. There are many other cross-country shipping options that have better customer service at more reasonable prices (I even had a significantly better experience shipping through Greyhound).

The company I worked for booked TSI for my relocation, which I see why they had them as a third resort.

First they were extremely over priced and numbers where completely off based of the estimate they gave me for my relocation. Ended up being a $1000 difference.

So I was told that my items would be delivered on Oct. 28th before 12 noon, which I specifically took off work for. So 3pm rolls around and I have yet to hear from someone. I called tsi which the guy I spoke with who I believe was John or Ryan Who act like they didn't know what was going on, so he said he'll call me back shortly. Once calling me back he told me that the driver should of called and told me that my delivery wasn't gone make it until oct 29th instead.

Shortly after getting of the phone with John or Ryan the driver called me and told me everything that was going on. He also said, they (as in John or Ryan) knew that my delivery was gone be pushed to oct 29th and they should of been called and told me.

Once my stuff arrived, everything was going well until my 55" flat screen tv screen was shattered, which the unloader Chris blames it on the team that loaded it upon the truck. Considering that I paid awfully a lot of money for this relocation they could of done better at taking care of this situation. So now I'm in the process of my attorney getting involved.