TSI ShippingReviews 1,268

I received my shipment one car short. Courtney is still to this day missing. When I called about the missing carton I was told I would receive a call back. I called at least four times more In regards to remedying the situation. I never received a follow up phone call. The last time I called I spoke with Mr. Steve Sergeant. I was told that he had to speak with his manager to see if there was anything that can be done as far as compensation. I still have not received a call back to this day.

I value of the service appears to be good. However, I was told by Natalie who was extremely helpful yesterday and the Terms and Conditions state that the freight will be weighted and the cost is based purely on the weight. When I asked Phillip today, whom I found to be curt and not very helpful about the weight, he indicated that the boxes are not weighted that they ship too much stuff every day and they know the weight of the boxes. How then is the cost based on the weight if the boxes are not weighted. I think this is misleading. My boxes are half full I did that purposely so that they could be lifted up.

TREMENDOUS SERVICE! Seriously, from the initial online quote to the phone conversations with Susan O (a real person, not an invented avatar), to the pickup of a 9x12 rug on a forlorn highway in northern Minnesota to delivery to Connecticut less than two days later, experience with Transit Systems (and the truck driver from Conway) was amazing.

Price was excellent too - just $315 (with senior discount) - was expecting to pay 3x that amount with 1/3rd the timely service. Cannot thank them enough for such a great job from start to finish!

Thank you all very much for all that you did to help my Mom & I with our special requests related to moving our precious antique family heirloom desk from Arizona to New York. We are all so grateful to everyone for everything that you did to help us in every way possible. Thank you a million times over. Your understanding, caring, efforts & hard work are so appreciated. Moving such a treasured piece with so many loving memories is very anxiety producing. It is a wonderful feeling & relief to see your special piece of furniture packed so well & delivered so safely. You went out of your way to ensure every detail be met regarding time frame & arrangements. Again my Mom & I thank you wholeheartedly & recommend your company without reservation. Thanks again to everyone from the first phone call to the last & everyone in between! Thanks a million to the wonderful pick up staff & excellent delivery team! A special thank you to Joshua who helped from the onset & to Kim who oversaw all of the details involved to perfection.
Sincerely, Margaret

This is the worst move and customer services I ever experienced. I was lied to from the start, the rep left the company and no one followed up on my order that was placed 2 months in advance; resulting in my pick up being delayed 5 days. I was low balled on the rate which resulting in having to pay almost double the original quote, and everyone I spoke with implied that everything that went wrong was my fault. My daughter who was at the destination had to change her business travel flight 2 times late because of it. I will never use this company again, and will let everyone I know what a terrible experience I encounter as a 66 year old lady that was just preparing for retirement, and was frustrated through the entire experience in dealing with your company.