TSI ShippingReviews 1,268

No other shipping company would ship our large bed for less than 2500. TSI was a fraction of that and communication was excellent; no machines, just people. When I had to delay the shipment it was no problem. When the receiving party had left the country due to the coronavirus, it was no problem to deliver later after arrangements with neighbors were set up.
TSI and Carol Tract were just great to work with. Flexible. Inexpensive. Door to door.

I had approximately 20 boxes shipped in November from Las Vegas, Nevada to Detroit, Michigan.
TSI's customer service was easy to deal with, and the price, although high, was about the same as all the other providers. The boxes were shipped quickly, and I received them within about 2 weeks. However, the tops of many of the boxes were crushed, and they looked as if they had been thrown around the warehouse or dropped from heights. They also looked as if they had been left out in the rain for a while at some point. They were delivered on a pallet with some shrink wrap around them, but certainly not waterproof. The top of the pile was exposed to the rain (it was raining when they were delivered). I consider myself lucky to have received all of my boxes, but obviously, they were not well cared for during the trip, and left out in the weather, as well as dropped or thrown around a warehouse. Don't use TSI if you can avoid it.

When I interacted with folks, everyone was very nice. That being said, my belongings didn't arrive until 6 or 7 weeks after they had been picked up. When they were picked up, I told y'all that they couldn't arrive at my new apartment before a certain date (2 weeks from when they were picked up). The person I talked to didn't tell me that that completely reset my month timeframe to start at the date they couldn't arrive before. I only found out when I called once it had already been a month. I was not happy that that was not communicated beforehand, nor how long it took. I had to buy multiple items to hold me over until all of my belongings arrived. Unfortunately I will not be using your services again, nor will I be referring you to anyone.

Aside from a lack of information for what the procedural steps are at the start, the service was great & all items were delivered intact. I would only recommend the sales person make sure the operations person contact the client after accepting the job, confirm in writing the job is in process & detail how the process works for those who don't understand it fully. Residential customers would be less inclined to understand the nuances of the process without guidance & explanation because it's definitely different than a traditional moving company

I shipped a queen size bed but you sent me a king size box which I felt I needed to cut up and modify. If you wish to deal with one size fits all why not include instructions and show on the box where to cut and fold? I am sure you could hire a clever Asian who could show you how to do it. I did not modify one of the boxes, I simply filled it with other furnishings (two large picture frames). You basically allowed me to ship about 100 pounds for free and I thank you for that opportunity.