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TSI Shipping Reviews Summary
TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.
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My experience with TSI was exemplary. Good communication and prompt responses. This was my first time using the service and I plan on regular use. It is the best value for shipping sensitive and expensive works of art.
Great job thanks
Broke part of an item which i had to point out and ask to be repaired. They repaired it, which was appreciated, but there was poor communication with when I could expect that item back (along with another item that had been misplaced). In the end, luckily I happened to be at my apartment when those final items came, as the delivery was unannounced and could have easily been missed. In the end I got my things after a few bumps in the road. The staff I dealt with was very nice.
The contractor they used was friendly, organized and responsive. Both delivery and pick up were quick, efficient and careful. Very Happy.
TSI is one of the few shipping companies that would do a white glove shipping from Florida to California. The entire process form beginning to end was incredibly smooth. The sunroom furniture was handled and wrapped securely and arrived in perfect condition. The order was finalized and place on March 16, it was picked up in Venice, FL on March 20 and arrived at our home in Palm Springs, CA on April 8. We couldn't be happier, thank you TSI.
Joseph V.
Everything from the initial contact to the final delivery was great. Very flexible with pick up days and delivery date and time. Very convenient and much easier and more economic that a 2000 mile road trip.
I moved from New York to Colorado and received my mattress in less than 2 weeks! The driver was even nice enough to assist me up four flights of stairs which was more than he needed to do. Would definitely use this service again!
Experience was great. I didn't have to worry about anything.
Incredible customer service. We had a few hiccups but they were resolved very quickly and professionally. Lots of communication which is awesome.
TSI shipping saved me a lot of time and trouble. One phone call did it. My mother who passed away in south Florida left me a beautiful antique chest of drawers. I live in western North Carolina. How to get it from there to here. One call and it was shortly on its way. It arrived 2 weeks later, professionally handled and packaged in perfect shape. Thanks TSI.
Everyone I spoke with regarding the set-up, delivery information, tracking and delivery were professional.
Our only real issue was a slightly damaged small piece of furniture but we were able to fix it ourselves. A little more timely update would have been nice via email or text.
Katie/Lynn Beczak
I contacted TSI to deliver a stuffed chair cross-country. It arrived in perfect condition in the timeframe promised. I could not be more complimentary of their services from pick-up through delivery.
I needed to ship a king-size bed (mattress and frame) from one address to another, and I'd never shipped any large furniture item in this way. From the first contact to inquire about pricing and process, to updates along the way, to final delivery, the process was seamless. I even needed to change the final delivery address from one state to another; TSI made the change and the bed arrived at it's destination is perfect condition. I was also WAY impressed with the way the two men who picked up the bed from it's origination address safely wrapped/protected everything, and the way they were also careful and intentional when moving in and through my home. I'll reach out to TSI first, if I have large-item shipping needs in the future.
One of the 3 pieces moved was damaged but they did get it fixed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members