TSI ShippingReviews 1,268

I should have looked at the reviews here before using this company to ship my mattress from Charlotte, NC to Seattle, WA. The mattress was picked up September 3rd and per them it takes 20 Business days to delivery as an estimate. I understand that things happen.
So let's see, 20 business days from Sep 3 is Oct 1. When we called back to check on the status on Sep 26, they gave us an estimate of Oct 7 week (beware of the wording) this means Oct 7 till 11. So that is already 4-8 days over their estimated date. We got our mattress on Oct 14, Monday, which ended up being 9 business days over the estimation. But, No since they don't have any policy for what is considered late, it's all subjective they are not taking responsibility for the late delivery service. Jon and Robert Whitehead who I talked to basically said, well things happen that are beyond their control and this was all ACCEPTABLE for them according to the company. Late delivery is all acceptable since everything is estimated they can use that as a blanket term to cover their incompetency.
I CANNOT and WILL NOT recommend this company to anyone.

Our moving process with TSI went very smoothly. We moved just boxes this time from NC to CA. The customer service I received from Kathy Temple was very professional. She was courteous and answered all of my questions thoroughly in multiple phone calls and emails. She provided documents and explanations in a timely manner and made the process less stressful for us.
The pick up agents did not call or come for our items during the arranged window but were two hours late. But the delivery company called the day before delivery and showed up just as scheduled. Our items were all in good shape on arrival.
Thank you TSI for a good moving experience.

Truck did not show up to pick up shipment after waiting home all day.
Called company which did not help. The shipping manager never answers phone or returns calls.

As for delivery when I called for status I was told truck already came but could not get into neighborhood. No one called me. When I called TSI I had to call to line for new service in order to get to speak with someone. Only after demanding shipment had to come that day because I was leaving area did truck driver come back. He met me a few blocks away as truck was to large for street. I had to put shipment on top of car and slowly drive back to house. Shipment flew off top of car. A nightmare!

We had several big boxes shipped from Florida to Kansas. The people on the telephone with whom I worked to arrange shipping were very helpful. However, the boxes arrived later than expected and, worst of all, were severely damaged (AS IN CRUSHED WITH ITEMS FALLING OUT) when they finally arrived. The first time they tried dropping off the boxes, my husband was home and working where he could be seen through our large windows. The company said they came by the house and no one answered the door. My husband was home all day. I am very disappointed with the TSI service and the care with which they handled my boxes. I didn't buy the outrageously priced insurance as I thought they would just do their jobs appropriately for the large price we paid to ship. SHIPPER BEWARE! It's a good thing that I will never use their services again, as I have to include my email address.