TSI ShippingReviews 1,268

The staff that I spoke with on the phone and the person who delivered were great. The lazy, uncooperative, useless driver that refused to pick up my items, causing me to have to move everything to a storage unit at U-Haul for a later pick up, probably shouldn't be used as a reliable driver. Granted I had more than I was originally quoted, and happily paid the difference. I am 5'4 120 lbs female, and I drove 40 minutes round trip to load and unload a U-Haul in 1 hour and 30 minutes. I would have loaded the truck for the lazy driver, but he just didn't want to do the job. Oh! And that was after completely driving by the house and lying about calling me, the customer, the day prior (originally scheduled pick up date).

Outstanding customer service from scheduling with TSI (very helpful, suggested packing tips, and was extremely flexible with changes in my schedule as they occurred) to pick-up by XPO Logistics. XPO driver called in advanced and arrived early, which really worked out great for my schedule and he was extremely helpful, personable and very professional/knowledgeable. He went out of his way to ensure that my mattress/box spring was wrapped correctly and was secure in the truck. I would highly recommend both companies to friends and family.

From my first point of contact the customer service at TSI was wonderful. I didn't have any idea of how I was going to get various furniture items, china, stemware, etc from my mother's home in Tenn to Texas. As it was not a full truck load of items but it was more than I could take in a car. TSI took care of it all in an efficient, timely and well organized manner. I will use them again in the future and highly recommend their services.

Expensive, but excellent service on a complicated pick up (TX) and delivery (CT) of a family antique.
Delivery was early and very carefully done.
Communication enroute could have been better.
My e-mail was the one on file, but I only got one update, pick up, which I already knew. I found out it had been delivered to the restoration person when she called me. (I had checked in with TSI 24 hours before and they had no information - they told me to call back in three days!)

I have never left a bad review in my life, however, I must warn people against using TSI Shipping services.

Beware of their white glove service which they up-sell for an extra $500 promising a professional moving crew will wrap and prepare your furniture-type items for transport. This was not my experience. When the movers arrived, they claimed they were in too much of a rush to wrap my furniture items and promised they would handle preparing the furniture when they got back to the warehouse. This did not happen. My items arrived 3,000 miles away, unwrapped and damaged.

Every company has a bad day, so things happen, but despite my efforts to come to a reasonable solution, TSI has yet to remedy the situation. I am not asking for much - only a refund for the white glove service, which was not provided.

I was not pleased. Several problems. I told them the dimensions of the china cupboard, that it was heavy. The 2 men who came for pickup were both small, and seemed to struggle with navigating such a tall and heavy piece of furniture, they were surprised it didn't come apart into top and bottom pieces, which I had mentioned prior that it didn't. So I'm not sure they handled it carefully enough.

There was a small crack in one of the front window glass panes, not more than 4-6 in. Long. They called me when the china cupboard arrived at the first warehouse just to be sure I was aware there was a crack in it, which I was, and the pick-up crew had taken photos of it. Then quite a few days later, maybe more than a week, I was called to say the whole pane had shattered. Not a big deal, it can be replaced, I hadn't taken insurance out on it, and they said they would send me a minimal compensation, which was fine. But I can't imagine how it would have shattered, making me think it wasn't handled properly.

It took weeks longer than anticipated to get it delivered, once it was picked up. No reason given for the delay.

Upon delivery 2 door handles had broken off and there was a crack in the wood at the back of the cupboard, which further makes me think it wasn't handled carefully enough. This china cupboard was moved from So. California to Salem Oregon previously without a problem, so not sure why a shorter trip between Salem Oregon and Port Angeles had so many problems.