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TSI Shipping Reviews Summary
TSI Shipping has a rating of 4.1 stars from 1,268 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TSI Shipping most frequently mention customer service, transit systems and white glove. TSI Shipping ranks 4th among Shipping sites.
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Helpful and good communication.
Large art piece arrived safely secured in a custom built frame! Great delivery guys too! Only (minor) complaint was that it was raining and the bubble wrap/protective plastic wrap did not cover the top of the piece. But, I was able to dry it off without any damage to the piece.
Very unsatisfactory. I was told my vintage furniture would receive "White glove" treatment for packaging & handling. My furniture arrived in extremely damaged boxes and when the boxes were opened, the individual pieces were literally dumped in the boxes for transport. I registered my complaint and request for monetary compensation 2 weeks ago with Phil and have not heard a word since that time.
Very Nice Experience. They Are Very Professional. I Will Use Them Again For My Shipping In The Future.
You guys were great in the beginning very attentive. Your pricing was wrong even though the information was given so it was sticker shock when the true price came in. You were very helpful in getting it organized and picked up. It was supposed to be delivered last week, Wednesday or Thursday, there was a weather delay which is understandable so it was supposed to be delivered yesterday. There has been no communication, contact, etc. I still don't have my shipment or know where it is so sending me a survey asking how my experience has been is a little premature and probably not the best timing for an accurate evaluation on my part.
Kathy Temple was a wonderful and helpful person and responded immediately to any questions. I think she deserves a raise!
I had a dining room table, pedestals & chairs picked up in Salt Lake City January 19th and did not see them until February 13th and they arrived without a call that day. I believe they had been on a field trip to California. Upon arrival, it was immediately noticed that one chair did not have its protective plastic wrap like the others and two black lacquer spindles were damaged. The driver initialed my note on the Metropolitan Warehouse delivery sheet. In the presence of the driver, pictures were taken to document the damage. The total shipment was insured through you. The chairs were insured for $50 each. When I got the contract out, I noticed that there was a $100 deductible so I gave up on that. In the presence of the driver, pictures were taken to document the damage. I wish it had been explained to me that insuring the chairs was useless. I still think you should be responsible to pay for the repairs since the chair was not protected by the time it arrived, and the lacquer was damaged on two spindles.
I was extremely impressed especially since I was shipping fragile fine art. I will definitely use them again!
Worst service ever. You should be ashamed
Good communication and honest quote. The items were delivered and unpacked with no hassle or damage. Overall, a trustworthy and seamless process. Good company.
Unfortunately many of the furniture items arrived broken at the destination. It is taking a long time to go through the insurance claim process with TSI.
This was my first time shipping a number of large items and it was easy, quick, efficient and very well transferred to an overseas shipping company. Customer service was excellent because I had a lot of questions. It was very smooth working with the staff.
When shipping from Aliso Viejo, CA to Delray Beach, FL, my package was delayed in Pompano Beach for nearly a week, three times in a row.
My overall experience was wonderful from start to finish.
Cheers of thanks to TSI for the safe transport of a family treasure from east to west coast!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members