TSI ShippingReviews 1,268

It was difficult to get in touch with someone. I paid immediately upon receiving the invoice. Once I paid, the item was not shipped. Two weeks later the seller emailed me a reminder because he was being charged a storage fee. I called to clarify my payment was received. It was a long hold for them to find my paid invoice. I'm assuming the item has shipped now. I have not received tracking or an estimated delivery date. I probably would not use your services again.

It has been an absolute nightmare working with this company. We were looking to move a grandfather clock across country after a death in the family and based on initial response times and friendliness we decided to work with TSI. Our representative Kathy Temple pressured us into purchasing both the crating service and the insurance. While we were not fully in agreement, the piece was important to us and we figured it was better to be safe than sorry. Thank goodness we did get the insurance! After being told we absolutely 100% needed to crate the clock for safety, the team that picked up the clock DID NOT crate it but claimed it would be "fine" traveling over 200 miles to some shipping center to be crated there. I called Kathy to express my concern that after forcing us to get the clock crated, why in the world would they not crate it until halfway through its journey across the country?! She was very rude, made it apparent that she did not care anymore now that the sale had been made and told me this was their standard procedure. Ultimately did nothing to help and left me feeling like I was taken advantage of. I will never use this company because had my wife or I been told in advance that this was their "standard procedure" we would have used another company who would have taken better care of the clock.

When the clock arrived it was broken in MULTIPLE places. The clock face was destroyed, the glass shattered on the sides and I can only imagine how banged up it was on the inside. It looked as though it had been dropped or intentionally kicked in. The delivery team put it back on their truck to take to a warehouse to get "fixed". That is all I know at this point. TSI has not contacted me in regard to this issue or returned any phone calls. I have no idea where my precious clock is or what they are doing to it. This company is horrible.

In the process of selling our piano we had several inquiries requiring a shipping cost quote. I appreciated TSI's quick response in every case. The clearly communicated each step in the shipping process from pickup to delivery. The movers that arrived to pickup the piano were very professional, polite, and friendly. Their skill and detail attention packaging the piano erased any worries the Stienway would arrive safely and in good condition - which it did. If any of my friends or family need to move a large item, I will strongly recommend TSI is their first call.