TrustpilotReviews 1,117

I wrote a one star negative review of a web service on Trustpilot. Trustpilot contacted me saying my review had been "flagged by our software or our Content Integrity Team" and they had removed the review but not deleted it. They said I could reply to their email to discuss the matter but they failed to respond to two emails.
I believe Trustpilot is engaged in the marketing of fee paying companies by removing negative reviews. I believe my negative review was removed because the subject of the review complained to Trustpilot.
I have no faith in Trustpilot reviews. There are some companies with a 100% rating after thousands of reviews. I do not believe any company gets no bad reviews.

I've been reading some appalling things for last 3 months on trust pilot, love holidays are getting customers and staff to write fake reviews, one obvious reason for me to write this is love holidays only has online chat which quite clearly states that, so why is their 5 star reviews saying I spoke to a lovely lady on the phone when it's impossible, this is a daily occurrence by many fake reviews, will never ever use trust pilot again as what's the point.

Everytime I write a review it gets deleted by them a couple days later saying they can't verify it! Of course you can't verify it. How are you suppose to know? The reviews are negative reviews I feel the public has a right to know about if they are searching for reviews of an online business. Going to have to put reviews on other sites. Now some person may lose money and not get a refund or their package because trust pilot won't let any of my reviews stay on their website. What's the point of the site if they are going to take every review down? Stick with pissed consumer!

Trustpilot indicated review could not be posted using Google - try later or use Email yet they would not deliver the email. Merrick review details issue with Merrick's website, as follows: Only One thing Merrick Bank needs to do better... CHALLENGE QUESTIONS on its website. Why have Challenge questions if Website can't retain the questions/ answers that apply to a particular customer. The website ASKS CHALLENGE QUESTIONS that were NEVER answered in the registration process. This creates REPEATED issues with using website. Merrick should provide a link to its IT Department. The CS Agents are GREAT! However, CS agents can't immediately correct website issues; having the CS agents take the website correction request adds another layer to the CORRECTION timeline. In view of COvid19 delays, this inflates the number of calls, in queue to Customer Service for an unnecessary website issue... Again, why have Challenge questions, if Website can't retain the questions/ answers that apply to a particular customer. HD Booker - TX

This company is affecting people choice by deleting my bad comment regarding a company. I have all the proofs that this company SAFECURR is supported by Trustpilot and they are deleting my message. I have been robbed by this companies. They returned my money but they hold it for more than 2 weeks plus they charged me the fees of the transaction. When you check the chat photos from the support, they steal photos that are online and cover their true identity. They are very rude and they blocked me even tho they still had my money. And Trustpilot want to delete my message because they think that it is not a problem to pay fees for services that you don't get and at the same time your money are hold back until I wrote to Trustpilot.

Trustpilot allows difamation about websites

We own a website with almost two thousand customers.

From time to time, some scammers try to get our services and after that submit a money chargeback to their card provider in order to get the services for free.

We have a strict terms and conditions of use to avoid such situations. However, some of these scammers (3 by now) take advantage of Trustpilot gangster's paradise to freely write fraud reviews with fraud information when we impede them to reach their scam purchase goal.

We did not asked for a Trustpilot profile. We don't mind being reviewed with real information but it is unacceptable that Trustpilot allows Sacammers to difamate websites like ours and, in the other hand, deletes systematically good reviews wrote by satisfied customers.

I had a bad review about a company endurance warranties I was notified by trustpilot that they were pulling the review due to the fact that that endurance speculated that they had no interaction with an anonymous anonymous reviewer which makes no sense I validate information by sending information to trustpilot to show them that I had a valid interaction with this company and a contract so they would not continue to suspend the review and post it back as lie but they never got back to me it seems that they are being paid by this company with shows a conflict of interest they want to keep the reviews for their particular company that pay into them positive and I used to think trustpilot was a good company but I'm out of the compromised so I would look for other sites to review to get factual representation of the company and negative reviews at any company that has a bunch of positive Group reviews I will be wary of because you also need those negative reviews they don't understand what they're doing what their business model