Fake reivew. Just to sell subscriptions, and make money. Competitor negative reviews are not removed so that they can force you to send subscriptionCompetitor negative reviews are not removed so that they can force you to send subscription.

I wrote a review about indeed, on trustpilot. Next minute your review has been taken off. I had received from a company wanted details etc. None of which I would give out. I checked out indeed guidelines not to do this. Very conflicting in many ways. Will not use indeed again. Bbbbbbbbbbbbbbbbbbbbb

Trustpilot cannot be trusted. They allow businesses to flag and remove legitimate reviews under the guise of it not fitting into their little box but, THEY DO NOT NOTIFY THE CUSTOMER WHO POSTED THE REVIEW so that they can fix it. Instead, Trustpilot will just remove the review, robbing other customers of the information that was posted to help other consumers. Trustpilot is not trustworthy and you cannot depend on consumer reviews from Trustpilot. They removed a review for a mental health company that handled multiple situations badly, multiple times. That is information consumers should have. The company should not be allowed to just flag reviews because they don't like them and get them removed. They are censoring consumers and since this company is in the state of California, I had the right to free speech. Nothing in the review was slander. IT was facts and those facts resulted in those feelings. #trustpilotcannotbetrusted

I was naïve enough to start using Trustpilot some time ago. Wanted to share my experiences with other consumers, good or bad ones. Everything was fine for some time, until I wrote a review about Emma Sleep company and my extremely poor experience.
Trustpilot removed it without even checking with me. When I provided all the proof of my purchase they claimed they restored my review. They lied. You can easily check these things. Yes, you can see your review under your account but when you open TrustPilot in browser incognito mode and try to find your review... you can't as it's not there.

Few days ago they removed my review for Asda groceries, not even notifying me or anything.
I can't believe this is legal and allowed. They are manipulating with reviews and some super criminal and bad companies having good scores/review just because of this manipulation where Trustpilot removes "bad" (actually honest) reviews and leave fake ones.

There is an article on BBC that summarize it all for Trustpilot:
https://www.bbc.co.uk/programmes/articles/3SkLXs4RK24Lzx0sPYXVRpg/trustpilot

Trusting a website like Trustpilot to provide "honest" reviews from genuine consumers while making profit from companies listed on their website. It's easy for them to manipulate reviews and that's exactly they are doing for many companies. That shouldn't be legal and allowed and not only Trustpilot, but all similar websites/companies should be penalized for that practice.

Removed all my reviews because I dared posting critical ones! TRUSTPILOT IS PATHETIC!

All reviews on "TRUST" PILOT ARE BS
COmpay is a joke and out to scam people.

Do not trust them with anything

Trustpilot is selling protection to Yell by deleting bad reviews for Yell and presenting Yell with a fake rating. Trustpilot is making a fraud crime by protecting the Yells fraud. They cancelled my bad review for Yell after i wrote my experience that i was cheated and become a victim of Yells fraud.
If Trustpilot is doing this for Yell, means that it does it also for other firms.

Rhea (Trustpilot)

Aug 24,2020, 4:16 PM GMT+2
Hi there,

Please disregard my last email as there was a type-error in it. To clarify:

www.yell.com has reported your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that may unjustly cause significant damage to reputations, whether that be a person or a company. We hope you understand our position, and that we really want to get your review back online as soon as possible.

To help us do that, please send us documentation to support the following statement(s):

"You may think that you are hiding behind the fake initials ZA but the police investigation will locate you. You know very well that you are serving this big fraud Yell and you are also an accomplice to this crime."
"Yell is using the UK law to blackmail and terrorise small business traders and push them to continue to pay after they are cheated from Yells agents promises."
"they use this totally fake rate experience to present it as a rating for their all services."
"Yell is using this fraud tactics to trap innocent traders,"
"They continue to use innocent workers to disturb traders for unpaid bills of contracts they support they did but they never covered."
" Yell shared illegally me details to Moorcroft and Moorcroft illegally disturb me with posts and texts to collect the dept that Yell illegally charged me after they cheated me to accept their services they never provided to me."
"Instead of helping you they will spend your money to terrorise people they have cheated"
"There are still people - customers who continue to pay Yell waiting results, when Yell is spending their money to hunt illegal ghost depts?"

If you can't provide any evidence, please edit your review to remove the statement(s) above. You can do that by logging in to your profile using this link.

Best wishes,

Rhea

Rhea (Trustpilot)

Aug 24,2020, 4:12 PM GMT+2
Hi there,

Thanks for coming back to us and for outlining your position.

We've had another look into this and have decided to place your review back online.

Best wishes,

Hi Nikolaos Nikolaidis,

Thanks for reviewing www.yell.com on Trustpilot.

www.yell.com has reported your review as being defamatory, so it's been temporarily moved offline. Trustpilot is a platform that sits between consumers and businesses, so we have to balance competing responsibilities: We want to let everyone tell their story (good or bad), but we're also required to take down words and statements that may unjustly cause significant damage to reputations, whether that be a person or a company. We hope you understand our position, and that we really want to get your review back online as soon as possible.

To help us do that, please send us documentation to support the following statement(s):

"You may think that you are hiding behind the fake initials ZA but the police investigation will locate you. You know very well that you are serving this big fraud Yell and you are also an accomplice to this crime."
"Yell is using the UK law to blackmail and terrorise small business traders and push them to continue to pay after they are cheated from Yells agents promises."
"they use this totally fake rate experience to present it as a rating for their all services."
"Yell is using this fraud tactics to trap innocent traders,"
"They continue to use innocent workers to disturb traders for unpaid bills of contracts they support they did but they never covered."
" Yell shared illegally me details to Moorcroft and Moorcroft illegally disturb me with posts and texts to collect the dept that Yell illegally charged me after they cheated me to accept their services they never provided to me."
"Instead of helping you they will spend your money to terrorise people they have cheated"
"There are still people - customers who continue to pay Yell waiting results, when Yell is spending their money to hunt illegal ghost depts?"

If you can't provide any evidence, please edit your review to remove the statement(s) above. You can do that by logging in to your profile using this link.

We look forward to receiving your update in the next 7 days. If we don't hear from you, we'll have to keep your review offline. It won't be deleted, but it will stay offline until you get back to us.

If you have any further questions, please visit our Support Center, or ask us by replying to this email.

Best regards,

Rhea

Nikolaos Nikolaidis

Jul 20,2020, 7:58 PM GMT+2

If you still believe that my review for Yell is too rude i can add more
Informations about their dirty tactics.

Trustpilot System (Trustpilot)

Jul 20,2020, 12:29 PM GMT+2

Hi Nikolaos Nikolaidis,

Thanks for reviewing www.yell.com on Trustpilot.

Your review has been temporarily moved offline because www.yell.com has reported it for the following reason:

It contains defamatory statements.

Should you agree that your review contravenes our guidelines, please log into your profile using this link and edit your review to address the point above.

For a step-by-step guide to editing your review, click here.

If you believe that your review does not contravene our guidelines for the reported reason, feel free to reach out to us by replying to this email.

Either way, we're looking forward to hearing from you within the next 7 days. Otherwise, we'll unfortunately have to keep your review offline until we hear from you again.

If you have any questions, you can also try visiting our Support Center.

Best regards,

Trustpilot

My answer to Trustpilot:

I keep all the emails with Mr Stephen Brannigan the sales agent that he sold me Yells services. Yell also have this emails.

I m not the only one who is cheated from Yell. There are thousand other like me. You dont know it?

You dont know that Yell is using your rating in a fake way?

I have all the proofs and all the documents, but you seem you dont care for this. If you dont know already the activity of Yell then it seems you only care to protect your customer.

I can send you any proof if you really need proofs.

Trustpilot removed 3 reviews from my business stating they were not sure if they were legit. This wouldn't be a problem, especially if they weren't legit. Thing is, when I reached out asking them explaining that I request each customer to leave a review and asking about the removal (I was also not sure if they were legit since they just said "3 reviews" instead of including links, screenshots, or text copies of the reviews with the names of the reviewer (information that would be public if the reviews had still been life)) they didn't provide any info on the reviews, but instead said that if they were legit, that they reach out to each person and "If any of them dispute our decision to remove their review and can document that they've had a genuine buying or service experience, we always reinstate their review on Trustpilot."

They removed the reviews flat out, without contacting me or as much as reaching out to the people who left the reviews first to see if they wanted to say, "Yes, I left that, here's my order receipt" or whatever it is that they want to show a legitimate experience with my company. Kind of a shoot first ask questions later approach which isn't cool when dealing with reviews that are priceless to a small business like mine and can be the difference between a new long-term client and a lost customer.

The problem here is that most customers don't leave a review. If someone gets an email asking them to after an order is complete and they happen to like it enough to click on a star and type out a quick review, then that is more than we can expect from the average customer - any business owner reading this understands this. So, for them to be saying that a customer would have to 1) get the email from Trustpilot and care enough to not just trash it. 2) Read the email to understand what is going on. 3) Dispute their decision that the review was fabricated 4) Go read their support article to find out what documentation they need to send in. And 5) Go back to my website and take screen shots or forward an order confirmation email or whatever proof it is that Trustpilot wants to verify the legitimacy of their interaction with my business. Anyone reading this, customer or business owner, should understand that next to no one is going to do this just to preserve some review that they were barely willing to leave in the first place. I don't have their stats, but I imagine of all of the reviews that they remove, there are a fair chuck that were actually legit, and of that fair chunk, they might get 5-10 people out of every 100 real reviews who actually jump through the hoops required to have their review go live again after it is wrongly taken down.

As a business owner, if someone left a review on my business that was fabricated, I should have an option to report that. As a customer, if you see a review that you believe is fabricated, you should be able to report that. If they believe for some reason that it is fabricated, then shouldn't I as the business owner also be able to shoot over an order confirmation email / screen shot / PayPal transaction verifying their purchase reason being, I am the one person who would reasonably be willing to jump through their hoops and deal with this process in order to retain those 3 reviews (or any of the legit ones at least).

Maybe the worst part of all of this was the incompetence of the support people I dealt with when questioning this situation. After one email reply, they totally lost the concept of the ticket, and sent me a canned response about how I can get my review verified if I've had a review that I've left removed and a link to their article on what kind of evidence I would need to send in. I don't have a review that has been removed, I am a business owner. You know this. My account that is tied to the email I am emailing you from is a business account. You can see the previous 2 emails (my initial query and their first response) you can see that this is about 3 reviews that were removed from my business.

I received several (7) 5-star reviews after starting my Trust Pilot profile, adding their performance indicator that shows how many stars my business has on Trust Pilot to the homepage of my website, and sending all of my previous customers from the past 30 days a quick email invite to leave a review. After receiving seven 5-star reviews and no other reviews lower than 5 stars - I had an overall performance of 4 stars. I'm not sure if this is just because their trust score' doesn't want to say 5 stars even when every customer who has left a review says 5 stars until the business is established'. On Facebook or Google My Business seven 5-star reviews would result in a 5-star rating. I am not sure what the number of 5-star reviews is before it will show more than 4 stars, but for a small business getting 7 reviews is already quite an achievement in my opinion as I talked about earlier it isn't particularly easy to get customers to leave reviews for an online business.

I'm not sure if this is worse than everything else or not, but it has been a tipping point for me: I recently received a review that was "organic" meaning that they searched on Trustpilot to find my business' profile. This review which was left by someone who has never had an interaction with my business, who was leaving a review about a different company, on my profile, and it is still there. Trustpilot has not flagged it as fabricated. They have not asked them for evidence that they had an interaction with my business, and they do not allow me as the business owner to suppress it until the customer does provide that evidence when I know that it is fabricated (or really just left on the wrong profile) even though they are perfectly willing to suppress reviews without having any information about a particular situation. It's a 2-star review by the way, and it's dragging down my rating even more than the incorrectly presented 4-star rating that I had when I had 100% 5-star ratings, and I now have a 3.5 star performance rating shown on my profile, which is now yellow instead of the green that at least I was given when I had a 4-star rating (all 5 star reviews).

I had a great experience. Love shopping on here

By far not as good as SiteJabber.com...