TrustpilotReviews 1,117

How can Trustpilot rate a company 4.3 (the perfect score) that all other review sites give 1.0 or less?

The answer is money (mainly) plus underhand filtering of their in house feedback forms.

Aside from money - essentially paying for control of the reviews (which TP will deny).

Companies work the system by asking customers to fill out feedback forms. If the feedback form is positive they steer people to writing a review on Trustpilot. If a customer expresses anything negative in the feedback form they do not get sent to TP. This skews the results and is close to fraudulent IMHO.

There's a stark contrast between unbiased review sites and TP especially for larger companies. It stands out like a sore thumb that either all the other platforms are wrong or TP and their paying customers are massaging the figures.

That's not to say that all TP reviews are bad BUT the fact that some companies with the most terrible reputation can manipulate their scores undermines the entire platform.

Wrote a poor review about Lidl staff taking advantage of their 20p produce reduced price offers. Remove by Trustpilot as being a fraudulent posting. Produced pictures and undercover video, which was ignored. So please use any other site as Trustpilot is not now impartial.

Trustpilot gets paid to remove negative reviews, Leave multiple negative reviews on paid plans companys and your account will get banned. Trustpilot is not to be trusted. Its pay2win review website.
I am a google verified local review guide, And got banned of trustpilot, Makes you think.

I posted a negative review about working at Speedo and Trust Pilot interrogated me and basically called me a liar about my Truthful experience working at this shady company called Speedo. They should be sued in a class action lawsuit! Avoid posting anything on Trust Pilot!

Worst reviewing site ever, they detect your reviews as spams for no absolute reason. Its kind of shady looking too honestly.

The review site trustpilot does not act In the interests of the public! The site only acts in it's own self interests. They supported a company named Rightio UK that stole £549 from me.

They are fake and they will remove your review bribed they are big scammer in the net >>>>>>>>>>>>>>>>>>>>>>>>

Even if you provide proof and facts, Trustpilot will always delete poor reviews and favour the seller. An absolute joke of a company, I never take any notice of this site and don't understand why people do, some reviews don't even relate to the actual subject!

I had a very negative experience with a website hosting company called Jimdo. I posted a review on Trustpilot and a few weeks later received a notice that my Trustpilot account had been suspended and the review removed. The reason given was that Trustpilot suspected that my review was fake, that my experience with Jimdo hadn't actually happened.
Their letter struck me as both arrogant and insulting: "While we're confident that this is the right call, we appreciate that sometimes we get it wrong." Why are they "confident"? Why not verify first and then suspend if needed.
I sent off multiple documents ranging from invoices to email exchanges to verify that my experience with Jimdo had been authentic. It took days before Trustpilot responded, and I had to resent the documents several times. Finally, Trustpilot seemed convinced that I was being honest and reinstated my account.
But the story didn't end there. Now I'm being hounded by Trustpilot to provide even more documentation about my experience with Jimdo.
Another reviewer stated that he felt companies paid Trustpilot to remove negative reviews, and based on how my battle with Trustpilot has gone for the past two months, I suspect that other reviewer may be right.

Follows companies and dont listen much to the little guy, i have proof, they just cut me off whe complaining about a company and the way they handle things, i hade to id myself to trustpilot, still when the company wanted my data i refused, trustpilot knew who i was... they just shut me down so no. Those ( Trustpilot) in my experience cant be trusted and just do stuff in their own intrest.

THEIR CONTENT INTEGRITY TEAM MEMBERS ARE DISABLED!

I WROTE ONE REVIEW FOR A COMPANY THAT TOOK MY MONEY AND GAVE ME NOTHING IN RETURN, AND TRUSTPILOT IS COVERING THEIR SHADY SCHEME WITH EVERYTHING THEY CAN!

MY ACCOUNT WAS BLOCKED BECAUSE OF ONE REAL REVIEW, BUT TRUSTPILOT DON'T THINK LIKE THAT!

THEY HAVE RECEIVED PAYMENT FROM THIS COMPANY AND ARE DOING EVERYTHING IN THEIR POWER TO KEEP THE TRUTH ABOUT THEM HIDDEN!

TRUSTPILOT IS TRYING TO SILENCE MY VOICE, BUT I WILL NOT LEAVE THE THINGS LIKE THAT!

TRUSTPILOT IS A CORRUPTED PLATFORM, AND IF YOU PAY ENOUGH, YOU CAN DO WHATEVER YOU WANT!

They only let you give good reviews, they dont help you on nothing, looks like a big scam like others

I've been a reviewer on Trustpilot for so many years, writing all the reviews from my personal experiences. One day I wake up to find that my account blocked, because they send me an email "As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam."...

Without even confirming with me, or else. This is way below standard. Trustpilot is not trustworthy as it used to be anymore.

Yesterday I posted a review about my recent asos purchase. And I also posted about my recent B&m shop over the weekend. Nothing out the ordnearry. I mentioned the trolleys at the B&m store I visited, could do with a wipe. And received a positive response from the retailer. Then to my amazement I get the below email.

As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously, and have therefore blocked your user account and removed your reviews from our platform.

We have these measures in place to ensure that our community can trust the reviews they read on Trustpilot, however, we understand that sometimes legitimate reviews are removed in this process. If you think there's been a mistake, you're welcome to contact us by replying to this email.

Thanks for your cooperation.

Trustpilot Content Integrity Team
Now on my trust pilot ac I have well over twenty thousand reads, as iam a online shopper as well as a online seller. I responded asking why as stated in the above to get in touch. But after three attempts and no response. I don't think trust pilot can be trusted. This site was ment to be for the consumer, it now appears trust pilot have switched gear and want to increase and secure new funds from the business that use the platform. When shopping with a new retailer I always check trustpilot. But now, I have a big? Over a platform I have used for years.

Trustpilot has plenty of fake reviews, one sentence or nothing at all, just 5 stars, but they remove any negative review if the company requests it. How crazy is that? Review sites exist for the sole purpose of letting anyone (courteously) express their opinion so other buyers can read it, think about it and make up their minds! I left a review of Luisaviaroma. All the information I used were easily verifiable by anyone. It's enough to take a look at Luisaviaroma's website. But it got removed because Luisaviaroma didn't like it. Wow! Now I look at Trustpilot in a different light, and honestly I don't trust a single review there anymore.

"Trust"pilot is the most dishonest review site of all. Even if you provide proof of dealing and get verified, they will STILL remove review if company pays them to do so. I've had dealings with the most criminal and corrupt "lettings agency" in London. "Trust"pilot is dangerous as its not giving other potential victims the true picture (which is extremely well reflected on all other review sites, but "Trust"pilot supports lies and dishonesty.

Recently been scammed by a Crypto trading company who use the fake positive reviews on Trust Pilot to sucker customers in. Left 2 negative reviews after losing a large sum of money and both were immediately removed for no reason. Clearly being paid by these companies to just have positive fake reviews. Don't Trust Pilot……

This company is not audited or independent whatsoever.

I left a number of legitimate reviews, removed by Trustpilot for no reason than it being negative.

So sick of companies being held unaccountable, including trustpilot.

I invested in impressivearea.com due to trustpilot information which is a total scam due to fake positive reviews. Impressive area kept asking for money and don't pay out. They then ask for SDRT taxes which are never disclosed! I checked the trustpilot website and noticed they removed a detailed review from another investor who lost more money than me, which their experience sounded eerily similar to mine. They paid taxes and impressivearea claimed they got hacked. So they lost their clients money. Trustpilot took down that review. Don't believe everything you read on trustpilot. Negative reviews are removed.

Trust Pilot banned me from leaving reviews for no reason at all. Fake organisation. Don't trust them