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Trustpilot

1.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Trustpilot Reviews Summary

Trustpilot has a rating of 1.1 stars from 1,117 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trustpilot most frequently mention customer service, bad experience and integrity team. Trustpilot ranks 126th among Internet Safety sites.

service
485
value
383
shipping
208
returns
212
quality
388

We monitor reviews for authenticity

Canada
2 reviews
6 helpful votes
Follow Carl D.
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Dont seem legit
June 5, 2022

I try to write 2 review about getting cut in a scam and they block me 2 time alrdy i never have answer from them look too me that they are part of the problem prob getting by them... anyway just like magic too all the review from the web site that people getting scam are all 5 start and really recent... lol nothing legit there...

Date of experience: June 5, 2022
TZ
3 reviews
4 helpful votes
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Not trust worthy
June 4, 2022

I was blocked because I condemned a company that scammed me and because Trustpilot is being paid for good reviews i was blocked

Date of experience: June 4, 2022
Australia
1 review
0 helpful votes
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After leaving a great reveiw for tpg on the website trustpiolt. I was infomed by trustpilot they had removed my review with no explaination why,
Rules for leaving a reveiw cannot be an employee or have close relations etc with whom your leaving a reveiw for, which I was none of the above what's most unfortunate is that tpg misses out as I was extremely happy with tpg and tried to leave a great reveiw for them unsuccessfully thanks to trustpilot.

Date of experience: June 3, 2022
Australia
1 review
3 helpful votes
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When you can pay to remove bad reviews, usually means scammers. Dont rely on this site to help make decisions, there ratings are wrong, who knows how many reviews here are fake. Like the human soul endless, bottomless

Date of experience: June 2, 2022
GB
3 reviews
5 helpful votes
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There is a big variant between those that pay Trustpilot and those that do not! Not my words theirs. Trustpilot is rapidly becoming Don't trust there reviews. They position themselves above reviews that have a great deal of disparity. If you have a problem with a company or companies and check reviews Trustpilot have them with a high review and then scroll down and check reviews from an independent non profit making review site and guess what, its as you would have expected negative.
I do not trust Trustpilot and the name is miss leading. If you do not believe me, next time you have a bad experience with poor service check all reviews. Greed is a temptation even for those who are supposed to be trusted!

Date of experience: June 2, 2022
GB
2 reviews
2 helpful votes
Follow Suzanne L.
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How can I trust the reviews of Trust Pilot, if 70% of my honest reviews were removed, even if I provided evidence of purchase? It's almost as if TP want people to be scammed by companies. I'm not surprised companies provide a TP link for their reviews, when bad scores are deleted.
I gave purchase information including attachments, which they still didn't care about and removed my negative review of a dishonest internet company. If they have Trust in their name, why won't they allow real reviews?

Date of experience: June 2, 2022
Washington
2 reviews
0 helpful votes
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Trustpilot solicited a review from me from TDI Tuning, a company in UK that provides tuning equipment. I had purchased my equipment > 12 months ago - but they could know that before asking me to review. I gave a negative review. They asked me to verify the purchase which I did - then all of a sudden my negative review wasn't valid because the purchase was made > 12 months ago. Uh, ok, so you asked me to post the review and you delete negative reviews if the purchase was over 12 months ago - but all the positive reviews made for purchases > 12 months ago get to remain. This practice skews reviews toward the positive - suggest putting the word trust in quotations. Not trustworthy, not valid.

Date of experience: June 2, 2022
GB
1 review
5 helpful votes
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Scammers
June 2, 2022

This site is a waist of time. They allow viewers that have made a purchase on Ebay to attack that sellers own website just because the seller did not like the out come on Ebay. Trustpilot was even sent the screen shot of the email from the buyer calling me a f*****g time wasting b***h which they have been reported to the police for and Trustpilot is still allowing them to attack my website. Ebay is nothing to do with my website at all so why are they allow this type of behaviour

Date of experience: June 2, 2022
Massachusetts
7 reviews
29 helpful votes
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I wrote a negative review of Good Dog after applying to be a breeder member. I chose not to as I did not believe their screening processes served excellent breeders as they rate breeders as Excellent that did not do the minimum health testing required by the national breed clubs. I stated such and made recommendations for how to find an excellent breeder that was truly screened, did do recommended health testing and was in it to better the breed. They pulled the review at the request of Good Dog. DO NOT TRUST A SITE THAT PULLS NEGATIVE REVIEWS AT THE REQUEST OF THE COMPANY.

Date of experience: June 1, 2022
GB
1 review
0 helpful votes
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The disgusting excuses for human beings that make up the so called Content Integrity team are deliberately aiding and abetting abetting criminal companies like Kwiff and their employees like Celine to steal customers money and censoring reviews that expose said theft to the public

Date of experience: June 1, 2022
GB
9 reviews
14 helpful votes
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RACISTS
May 31, 2022

Bunch of RACISTS. Every $#*!ing review I post they remove.

Hi Khan Choudhury,

As part of our efforts to ensure that all Trustpilot reviews are genuine, we have customized software that detects unusual activity on our platform. In this case, our software has flagged that at least one of your reviews is likely to be spam. We take this very seriously, and have therefore blocked your user account and removed your reviews from our platform.

We have these measures in place to ensure that our community can trust the reviews they read on Trustpilot, however, we understand that sometimes legitimate reviews are removed in this process. If you think there's been a mistake, you're welcome to contact us by replying to this email.

Thanks for your cooperation.

Trustpilot Content Integrity Team

Date of experience: May 31, 2022
Germany
1 review
0 helpful votes
Follow Not Y.
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https://www.seotraininglondon.org/can-you-trust-trustpilot/
Read this. It will explain a lot about the website.

Date of experience: May 31, 2022
GB
2 reviews
15 helpful votes
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The just deleted years of genuine reviews in my case stating their software "has flagged that at least one of your reviews is likely to be spam". No explanation, no indicating of which review, they just deleted everything... Then I replied that email asking for clarification but 10 days past and I did not receive any update.

Date of experience: May 31, 2022
Canada
2 reviews
0 helpful votes
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Everything on this site seems to be rated 5 stars. Companies can give free products and samples to people reviewing them, so of course everyone who gets these will rate them well. I don't find this site helpful at all and I don't get why it's so popular. The ratings on there are not trustworthy at all!

Date of experience: May 30, 2022
California
1 review
1 helpful vote
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I submitted three negative reviews, each one after the other was taken down by Trustpilot, for the Leaf Filter. I submitted the proof each time, even recent confirmation emails from the company showing I was a current customer. The company even came out and fixed a problem I had with the product after Trustpilot denied me. Trustpilot said I could not be verified as a customer each time, even though the initial contract was sent (still within the time frame of the contract), active payments for the product were shown and a recent email from the company was forwarded to them. When I asked to speak with supervisor, they never responded.

Trustpilot representative were as follows:

Manuel S. (Trustpilot)
Apr 12,2022, 12:58 GMT+2

Molly D (Trustpilot)
Feb 12,2022, 15:30 GMT+1

Date of experience: May 30, 2022
New Hampshire
1 review
0 helpful votes
Follow Mariel H.
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The contrast between real reviews at Yelp and Untrustworthy Pilot, (... even though I experienced Yelp censoring critical reviews of Pods too), is very revealing. It's set up to stifle and eliminate critical reviews of authentic users who want to review or warn of bad companies. They removed my critical review of PODS enterprises of Clearwater/FL because I did not jump through a series of hoops designed to stifle. All glowing reviews of a company as dishonest as PODS I know is a 100% SHAM. Glowing reviews are not supported by facts other review sites.

PODS is an extremely corrupt company with and F rating with the BBB including a CONSTANT BACKLOG of hundreds of unresolved written complaints. Do not do business with this abusive and EXTREMELY DISHONEST company they claim they can ROB you with impunity. BEWARE.

Date of experience: May 30, 2022
NL
2 reviews
3 helpful votes
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Full of bots
May 30, 2022

Only full of bots and negative reviews get removed. Trustpilot is a total scam never trust it! Worst review website

Date of experience: May 29, 2022
GB
1 review
2 helpful votes
Follow S B.
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Do not trust Trustpilot, they take bribes from business to remove bad reviews from their website. I put genuine reviews on trustpilot and it got removed and they suspended my account, it was not spam it was a genuine experience that i had with these companies. DONT WASTE YOUR TIME WITH TRUSTPILOT, they're scum and remember its a business. Money comes first not customers.

Date of experience: May 29, 2022
GB
1 review
1 helpful vote
Follow June N.
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After reporting a site for scamming me out of money to Trust pilot I noticed there were an awful lot of people who had also complained about the same site.
A few weeks later Trust Pilot emailed me asking to provide proof of my claim, as their "customer" was contesting it. I replied that I had no emails or invoices from this firm but that after having paid 50p for a search (using my debit card) on their web page, that returned nothing, they then went & took 29.90 from my account. I had informed my bank who dealt with it as an unauthorised transaction & refunded the money. I did send a copy of the transaction showing the web sites name but Trust Pilot just sent a standard reply saying I had not supplied what they called proof & took my review down.
The other bad reviews are still there.
I think they are only interested in the companies that pay them to send out reviews & I do not trust Trustpilot one little bit now.

Date of experience: May 27, 2022
Australia
1 review
1 helpful vote
Follow Manny H.
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Registered a genuine complaint on Trustpilot after being the victim of illegal Blackhat marketing. Trustpilot wouldn't accept the review unless of course I could provide a receipt!

Definitely looking after the big end of town!

Date of experience: May 24, 2022