TrustpilotReviews 1,117

They remove reviews to appease the businesses they pretend to review.
Don't believe me? Try and leave a negative review on a legitimate transaction and see what happens.

It wouldn't be so bad for a business to be dishonest if their business wasn't the review of other businesses. Truly, these people are utterly lacking in principles or morals.

I recently reviewed a company that has ghosted me after purchase. The company in question to date will not respond to email communication about my purchase which was supposed to be delivered 9/22/2022. Their phone number and chat are automated loops. However Glassesusa did communicate with me through Trustpilot after I left a one star review on my purchase

Reply from GlassesUSA
Hello,

Thank you for answering our request for more information, as we did not have your name, email or order number information here to look into your order with. Please note, that the email you provided us with here is not the email address you used to place your order.

We can see there is an issue with your order stating it is out for delivery since September 2nd. We are investigating and will take prompt action on this. Please look out for an email from us in the coming days.

Sincerely,
GlassesUSA.com

I received this message from them over a week ago and haven't heard from them. I went to their site to check on my order and they cancelled it. No refund which I have requested twice. A quick search and look at negative reviews of Glassesusa shows they do this to a lot of people. I wondered how they have an excellent rating on Trustpilot while taking customers money and not fulfilling the order and now I know. Apparently saying you're going to report a company to the FTC and file a complaint with the BBB is threatening a company and is reason for having your honest review delelted by Trustpilot. It's not a threat if the reviewed company is not acting in good faith which is obvious at this point with Glassesusa. I have included proof of purchase.

This site is a joke they should rename the company untrustpilot, you write a review and prove you were a customer only for them to delete it further down the line so of course you write another review only for them to ask for more documentation so you send it again to be told its not within 12 months of review yes that is because you removed first review for no reason or payment from company reviewed, they are well known now and are fake as you can get, the reviews on here say it all

Treasure coast bullion group company scammed lots of people for millions of dollars and you can't even post negative review on trustpilot, they just removing it, because of their guidelines. That's why you see only 5stars, looks like they're helping scammers.Do not trust pilot, was removed 4times

Wrote a review on LeafGutter, which was very negative. I was told they couldn't leave my review up unless I gave them proof of purchase and installation as the Gutter company said I didn't exist. So, I gave them the dates of installation and the order number of the business transaction... and guess what? That wasn't good enough. LOL This company is just as corrupt as LeafGutter. They get paid off to remove bad reviews,,,,, That simple.

Trust pilot was full of integrity I thought, then all my National trust reviews were removed from long ago for no real reason and a recent one where I provided attendance proof. I was careful what I said and 100% truthful but was removed. I have also been asked to review certain firms I had dealings with fair enough I thought, but when asked for 2 reviews for the same one transaction I complained to the firm only to be told they were not from them but auto generated from Trust pilot that is not on so they will know what you have bought from anyone it seems, to top it all they asked me to give a review for Trust pilot that they rejected, what a low life outfit. This is a review of trust pilot so do not need proof of purchase as I did not buy any thing from them. I have left proof of the last visit to the national trust.

Don't trust Trust Pilot reviews, they are removing legit reviews. After i raised a legit issue i had with customs charges from a UK company the same company complained. The company is quite clearly trying to hide the fact that their products incur customs charges outside the UK and using a different umbrella company on their invoices to hide it. After i provided evidence that this was the same company Trust Pilot chose to ignore it. They are assisting a company to hide this fact which will help consumers.

Strange that I wrote 2 reviews in one day - both were balanced an an honest review of my experiences with two different companies, one positive, one less so. Strangely the less flattering one about a chaotic service which I believe potential customers really need to be aware of was never published - amazing that I had praise for the positive one the day after! Researchers into services beware - not all is as it is presented

These guys keep taking down my reviews at corporations requests.
Most recently, because I wouldn't provide my full name and phone number to a corrupt online company, they removed my review.

Last week it was because I wasn't actually a customer when all I did was clearly state that a company wouldn't stop spamming my email.

Trust, you can't trust trustpilot.

It appears they do not like to place negative reviews about companies that pay them. It will not be long before everyone catches on to their game.

TrustPilot deletes a lot of negative reviews. They claim this is because they believe competitors often pay for negative reviews of competing companies.

What they fail to mention is that just as many positive reviews are being paid for by the companies trying to make themselves look better.

Case in point. I have seen many reviews for companies that are absolute TRASH. These companies have been known to scam people. And, are notorious for their atrocious customer service. Yet they have a list of 5-star reviews.?

I would not put too much stock in whatever you find on Trust Pilot.

If you drill down to the reviews and read them, you can get good information. The problem is, the algorithm for companies with only a few reviews is poor - for example, a company that has three 1* reviews (it's a scam company - steals credit card details online and sets up monthly charges) has a Trustpilot rating of 2.8 stars. If you didn't drill down, you'd think it wasn't too bad. When I wrote customer service, I got a canned response each time that failed to address my question. Finally, on the SEVENTH e-mail, I got a live person - who still failed to address my concern. Trustpilot is not that trustworthy unless you drill down and read each review.

I gave a Bad review about a business that stole 5000$ from me and Trustpilot suspended my account. I offered to give the complete proof the my review is true via their email but did not get any response.

NOW SEVEN OF MY REVIEWS ARE REMOVED! I THINK TRUSTPILOT KNOWS VERY WELL AND EASILY DETECTS FAKE REVIEWS!

Sent the appropriate information with the companies heading and still was not enough, as far as I am concerned if I want to review a company for their excellent service I should be allowed to do that, why do I have to jump through hoops to prove I had the treatment given by a comany, Trust pilot is not trust worthy and I encourage any company to find other sites more suitable to obtain reviews for their service and products as I surely will never again try to rate a compny through trust pilot again

They remove reviews that are critical even when there is plenty of evidence. In the case of their client Stantle, they allow the company to post lies. Stantle peddles in credit card fraud and stolen goods. Trust Pilot's actions seem to indicate they are in on the scam or getting a kick back. Do not trust them.

Every review I write is honest, and about businesses I or friends and relatives are not associated with in any way.
Trustpilot uses 'automated software' to remove reviews. No reasons are given and there's no reassessing of decisions.
I now call it Mistrust Pilot.