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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
141

We monitor reviews for authenticity

Minnesota
1 review
0 helpful votes
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I recently took the leap and ordered a 9-pack of crew neck T-Shirts from True Classic over Fresh Clean and a couple other options. The fit guide is nice in theory, however, it turns out that I am really between sizes which would have been great to be alerted to at checkout. Combined with overshrinking (more than 5% they say), I should have ordered a different size and I was disappointed to have these be too small after an initial light wash and dry.

I attempted to reach out to Customer Service through the website on my iPhone but the interface wouldn't let me submit it - it errored out when it tried to do the human authorization. The great news, the Social Media support (especially from Adan) were timely, understanding, and helpful. They helped me get another order and on top of that asked me to donate the previous articles that didn't fit.

I will definitely buy again assuming the better size goes well!

Date of experience: March 15, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for letting us make this right, Justin.

Canada
1 review
0 helpful votes
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Great service
March 15, 2023

Had issues with the order I received. The service I received was very helpful, very quick response, and very personal. Couldn't be happier with the experience and all customer service representatives should be at that level. He alone will make me want to shop with the company again.

Date of experience: March 14, 2023
Raleigh C. — True Classic Rep
over a year old

We are so pumped to hear this!

Canada
1 review
0 helpful votes
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Exchange
March 14, 2023

I was out of country serving with the Canadian Armed Forces and when I got back and tried on my shirts they were too big I messaged True Classic and within minutes I had a response. Along with that they took care of me extremely well and would recommend this company just on customer service alone. Amazing I'm truly blown away.

Date of experience: March 14, 2023
Raleigh C. — True Classic Rep
over a year old

Ah thanks so much for this stellar review!

Australia
1 review
0 helpful votes
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These guys are the real deal, not only is the product as good as they say but the service they provide as an online retailer is better than you would expect from any bricks and mortar store! I am not going to go into detail because i would hate for someone to take advantage of their generosity, but suffice to say, i made a basic error in ordering which could only be seen as my responsibility, but the heights in what true classic went to, to satisfy me as a customer was extraordinary, 5 stars is not nearly enough! Well done true classic, you are growing loyal customers and will create longevity and years of success!

Date of experience: March 14, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for this incredible review, Paul! We have your back & so glad we were able to blow you away.

Mexico
1 review
0 helpful votes
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An error in my order
March 13, 2023

I ordered 3 medium t-shirts, however, I received 2 medium and 1 large. I got in touch through Instagram, and they solved the problem by sending me another package of 3 medium

Date of experience: March 13, 2023
Raleigh C. — True Classic Rep
over a year old

We got your back- thanks for allowing us to make it right, Marcelo.

GB
1 review
0 helpful votes
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I initially ordered the wrong size but got in touch through the Instagram page where they were very quick to respond and advised the suggested size based on my measurements. They arranged for replacements to be sent out and made everything very easy.

The shirts themselves are very soft and well made. I'd have no hesitation ordering again!

Date of experience: March 13, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for sharing this killer review!

California
1 review
0 helpful votes
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NEXT LEVEL Customer Service
March 12, 2023

First time in a long time a brand has gone out of their way to make for an incredible experience. Had an order come in and the fit wasn't quite right - without hesitation, Arnel Jr. Hooked up a replacement without any wasted time or nonsense.

I went from unsure if this product would be right for me, to actively shopping for more than just shirts, because I've got to support TC.

Date of experience: March 11, 2023
Raleigh C. — True Classic Rep
over a year old

We love to hear this! Thanks Kevin!

Georgia
1 review
0 helpful votes
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Great customer service!
March 7, 2023

I had a slight issue with my order. Talked with customer service and they did a great job of handling it! Great company to do business with!

Date of experience: March 7, 2023
Raleigh C. — True Classic Rep
over a year old

We got your back! Thanks for sharing, Lee!

Wisconsin
1 review
0 helpful votes
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Great service
March 4, 2023

There was some shrinking but they replaced our shirts immediately! Got new shirts, no questions asked. Great service and we love the shirts!

Date of experience: March 3, 2023
Raleigh C. — True Classic Rep
over a year old

We got your back, Kristy! Thanks for sharing.

Missouri
1 review
0 helpful votes
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Missing
March 3, 2023

I live in a confusing apartment complex. When I had placed my order things in life were busy and work was even worse, so I lost track. Literally. I couldn't find the package. I called UPS, USPS, FedEx (wasn't even in the process, I was just desperate)...nothing. I tried contacting True Classic through the chat platform and didn't have the best success. Reaching out via Facebook was the best move, and the support was REAL. There was humor (as in advertising), reassurance, and understanding.
I didn't expect any of the three and was very happy with their response given my MONTH delay in reporting the problem. 80 hour work weeks will do that to anyone, but still, I was in the wrong. True classic made it right.

Date of experience: March 3, 2023
Raleigh C. — True Classic Rep
over a year old

We greatly appreciate this candid review. Thanks for letting us make any situation right!

District of Columbia
1 review
0 helpful votes
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Customer service was amazing
March 1, 2023

Had some issues with my order and some amazing person named Cindy helped me out completely. She listened to every thing I said and then acted upon it to make me feel like a valued customer. She sent the replacements for my order and tell me to donate the other items, just wow. Amazing customer service shes the best I've ever dealt with in any company!

Date of experience: March 1, 2023
Raleigh C. — True Classic Rep
over a year old

Happy to pass along this five star review to Cindy! Thanks for working with us, Aron!

Philippines
1 review
0 helpful votes
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These clothes ship fast, and I'm in the Philippines where some stuff take forever to arrive. Great quality, comfortable fabric. Just in case you have doubts on the right size to order, just reach out to their customer service and they'll be with you all throughout. I'll be ordering again soon.

Date of experience: February 28, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for the support from the Philippines! What an honor.

NL
1 review
0 helpful votes
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Fits a daddy
February 28, 2023

Try them out, fell in love, bought 5 more. Best shirts ever

Date of experience: February 28, 2023
Raleigh C. — True Classic Rep
over a year old

We're so flattered by this support!

Australia
1 review
0 helpful votes
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Happy customer
February 28, 2023

Great product with fast efficient service and good customer support. Highly recommended.

Date of experience: February 27, 2023
Raleigh C. — True Classic Rep
over a year old

Honored to have your recommendation. Thanks Steve!

Ireland
1 review
0 helpful votes
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Like a second skin
February 27, 2023

Most comfortable t-shirts I have ever worn. Very light and nicely made. Comparable to t shirts I have paid $60 plus for before.

Happy to find them and will definitely buy again.

Date of experience: February 27, 2023
Raleigh C. — True Classic Rep
over a year old

We love to hear this. Thanks for sharing, Darren.

Australia
1 review
0 helpful votes
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Outstanding Customer Service
February 27, 2023

Wow, the service is as amazing as the product.
Best I have ever received

Date of experience: February 27, 2023
Raleigh C. — True Classic Rep
over a year old

What an honor- thank you for sharing your experience with our customer service team!

Mexico
1 review
0 helpful votes
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Amazing products
February 27, 2023

I purchased a couple of products to try and I am very satisfied with the whole experience.
The site is good and simple to navigate, the shipping is great! Although I live outside US (Mexico) it only took around 5-6 days...and the product is very comfortable to wear and looks even better!
I totally recommend it!

Date of experience: February 27, 2023
Raleigh C. — True Classic Rep
over a year old

Big thanks for the support, from Mexico! We're grateful you're here.

Japan
1 review
0 helpful votes
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I discovered True Classic by watching an ad somewhere on IG or YT and was at first skeptical because it sounded too good and unrealistic. Then I decided to give it a fair try by ordering around 15 T-shirts of different colors. If it did not suit me I could ship them back anyway, even from Switzerland which was very practical. My order was sent really fast and I received it a few days later. Please note that for my shipment, I did not have to pay any border fees in addition.

Honestly, I could not be more satisfied with what I received. All of what I had purchased arrived, and they even gifted some additional T-shirts when you purchase enough. The colors are great, no useless logo or decoration on it, just a plain T-shirt and that is all what I was asking for. And it fits absolutely perfectly. The brand often advertises that it's great for people that have maybe some fat, but I have been working out for some time now, and these T-shirts make me look really good. My arms and my chest look bigger and it's not too long, fits the neck perfectly as well. The quality of the textile is great as well and they don't come out of the washing machine with too much creases. And all of that for a very reasonable price. Thank you True Classic!

Date of experience: February 22, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for the support from Switzerland, what an honor! So glad to hear these tees were a perfect fit.

Ohio
1 review
0 helpful votes
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Best fitting shirts!
February 22, 2023

I've always seen the ads for the company, and when i seen there was sale, i had to jump on it. Was very pleased with how soft the shirts were. The best fitting and flattering shirts i've ever had!

Date of experience: February 22, 2023
Raleigh C. — True Classic Rep
over a year old

That's what we like to hear!

Ohio
1 review
0 helpful votes
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Cool, understanding customer service
February 22, 2023

Shipping took a long time... They kept me in the loop the whole time. They were really cool and understanding.

Date of experience: February 22, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for the review, we definitely have your back!