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Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.
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True Classic Reviews Summary
Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.
This summary is generated by AI, based on text from customer reviews
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Posted a picture on Twitter of a pair of boxers that developed a whole at the band seam. Customer service reached out within hours and was pleasant to deal with. As always great products and amazing customer service. I'm a customer for life!
The brightest yellow, Red, Red and orange. Not even 1 wearable, definitely not worth the postage.I WAS a repeat customer
So bummed you were not a fan of the mystery pack! We are always happy to make it right by our customers; we'll reach out to get you taken care of!
I received a pack of shirts that were too small. I reached out to true classic and they were very quick to respond and did everything to make it right. Great customer service!
Love to hear this, Bill.
Update- Upon publication of this review, this company contacted me and sent me another size. The medium fit better than the large. The customer service scores a 10/10.
This company relys on very aggressive marketing and relentless emails. I finally ordered 3 shirts and they fit like a tent. I washed them and they had the worst static buildup I've ever seen. They aren't even good rags. I wasted over $60.00.
Ah this bums us to hear! Sounds like sizing may be off, our tees should never fit like a tent. We’d love for you to donate those tees to someone who can use them; and we’re more than happy to get the right size out on us.
Made in China Shirts with a horrible chemical smell. The smell did not go away after washing. Do not put these shirts on your body. Plus they look very worn and full of lint right away.
Our tees definitely shouldn’t have a smell- I wonder if something happened in transit. We’d love to connect and send out some replacements, smell free of course!
Adam did a great job helping me out. I received the wrong size shirt and he made sure to make it right. No hassle.
That's what we love to hear!
Had a hard time finding sizing on the website and sent an email, however i saw an instagram post and reached out there and Adan replied very quickly and gave me all the info i needed and more and was very polite, great experience
We love to hear this. Thanks for sharing this killer review.
This really is a great company intent on building a quality brand. First off these T-shirts are great they fit snug and are the equivalent of the wonder bra for men. Accentuate the arms and chest and hide the tummy. The customer service is great they try really hard to help and don't piss you about. Great fabrics and sleek design. I will be only buying tees from them from now on. T-shirts so important for guys as it's mostly what we wear so brilliant to have found this company
This is a great review- thanks so much for sharing. We are truly honored.
When I re-ordered these shirts, the quality was not as good as when I had originally purchased them. The customer service team at True Classics did a great job of reaching out to me and sending a new t-shirt. Unfortunately, the shirt quality did not change (they've definitely changed their materials and the quality is not as good as it used to be). However, I'm changing my review and increasing the rating to a 4/5 because of their customer service - they did an amazing job, were very quick and extremely responsive with my feedback. If you're looking for good customer service, True Classics is great.
Looks like our customer service team offered replacements immediately. Thanks for allowing us the opportunity to make this right. We did not change manufacturers, fabric blend, fabric type, etc so definitely bummed to hear you ran into a snag.
I had a minor issue with some inconsistency in the sizes of one of the packs of shirts that I ordered. They immediately took down my info and set up a replacement shirt for me free of charge. You can definitely see how they stand behind their products.
Hey, thanks for the support man!
Raleigh has been a fantastic help with my order.
They obviously care for their customers and for finding the right fit, which is not easy, especially if you're between size.
A big thank you Tru Classic and Raleigh especialy.
Thanks for reaching out! We replied to your other review, and reached out via email to make this right. We replied to every chat response, would love to review as I am not seeing where this chat lasted 45 minutes.
I got the wrong size for myself and emailed support, they solved it overnight for me for free!
Am amazed at the quality of after sales service. I am a customer for life now.
Looking forward to receiving my order.
I described a problem I had with clothing and they were super helpful sending another unit and providing instructions for this
We got your back, Cody!
I had some fitting problems with my order and the support team solved it very fast! Very happy.
We love to hear this!
The t shirts are awesome and so is customer service!
We are so flattered, Mike.
To be honest, I'm in shock, pleasantly pleasantly surprised, just as helpful as anyone could be cared about me. Care about other people product is amazing but at this point, I don't care about the product. The customer service was off the chain. I pray that this company succeeds in every area.
We are so honored- thank you for the support!
Super aftermarket support! Teddy was amazing.
Turned from unsatisfied to very satisfied just for the care…
We love to hear this!
Ordered the staple 6 pack, the t shirts are extremely comfortable and well fitted. One of the tee's had a rip on the seam. I messaged support on the Facebook page, and within a day they'd replaced the product. Amazing customer service
Thanks for letting us make this right!
Made them aware of my displeasure with one of the shirts, they listened and total made up for it. Will buy from them again
We have your back, Pat!
We love to hear this!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We got your back! Thanks for letting us make this right.