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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
141

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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Quality and comfort 2 thumbs up
November 14, 2022

The most comfortable t-shirt I've ever worn. Soft as hell but holds up to regular wear and washing

Date of experience: November 14, 2022
Raleigh C. True Classic Rep
over a year old

Stoked to hear this, Ian!

GB
1 review
0 helpful votes
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Awesome
November 14, 2022

My order was delayed and I contacted Customer Service to ask a few questions and they were quick on the draw and looked into my inquiry.

Date of experience: November 13, 2022
Raleigh C. True Classic Rep
over a year old

We're pumped Mike. If there is anything we can do to earn a five star review, please let us know.

Colorado
1 review
0 helpful votes
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Comfort and Style for the Workplace
November 13, 2022

I ordered a few different shirts that I could wear to work. I wanted solid colors, without logos, that looked appropriate for work but were also comfortable. I was not disappointed. The shirts looked good with chinos and were as comfortable as my older 5K race shirts that are soft from being worn so often over the years. As an extra bonus, I received three free t-shirts because my original order qualified for a free gift.

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

Awesome! Love to hear your a chino fan as well.

Switzerland
3 reviews
1 helpful vote
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A simple to use, and convenient shopping website. The fitting tool helped me make the right size selection for my body type. The shirts are soft and comfortable, they have become my favorite shirts. These shirts are amazing, just give them a shot, you won't be disappointed.

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

We’re honored to be your fave!

Wisconsin
2 reviews
0 helpful votes
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OUTSTANDING CUSTOMER SERVICE
November 12, 2022

Tiffany was helpful and courteous. This brand really cares about customer satisfaction. I couldn't be happier with the outcome. I will continue to support this brand, because I feel that TC genuinely cares about the product they sell and the customers' satisfaction. The quality of the tee shirts is top notch, soft, 100% cotton with a flattering fit. I've ordered some other items from TC including my favorite Pacific Blue Hoodie, and now I'm trying their knit caps. I look forward to trying their boxer briefs on my next order. If you're on the fence about trying TC, take the plunge. You will be satisfied that you did!

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing the kind words about Tiffany! We love to go above + beyond!

NL
1 review
0 helpful votes
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Top
November 12, 2022

First, I did not believe that your Tees where that good. After my first two Tees i was convinced. They have a really good fit and are soft. The only drawback is that I have to order the tees in USA while I live in the Netherlands... we don't have such nice shirts.

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing! If there’s anything we can do to warrant a five star review, let us know!

Tennessee
1 review
0 helpful votes
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The Best!
November 12, 2022

These shirts are quality. Soft fabric and cut to an amazing fit. My favorite shirts!

Date of experience: November 12, 2022
Raleigh C. True Classic Rep
over a year old

Pumped to hear we are your fave!

Arizona
1 review
0 helpful votes
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The best fit and pretty affordable shirts for men
November 12, 2022

I think these are the best shirts for men. The tees fit very comfortably and just like the ads you get complimented a lot. I've never received so many compliments from both other men and women before these shirts.

Date of experience: November 11, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing these photos- you look great rockin your True Classic!

Florida
1 review
0 helpful votes
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Experience With True Classic
November 11, 2022

I had chatted in to see if I could exchange my husbands medium shirts (10 of them) with large. When I purchased them they said they were on "sale" I also used a discount code so I got them all for a really good price. When we got them they were a hair small so I thought a large would be better so when I chatted in, she said we could not return them because they were final sale and you cannot return final sale(which I had previously read and made sure what I was buying did not say "final". It only said "sale"). After chatting with her she said that she could give me a credit for the purchase price and I could re buy in large. That wouldn't work in my favor bc now I didn't have a discount code so now I'd only be able to repurchase less shirts for same price I paid. But that was all they could do so I said ok… she then came back and said that she would replace them all with large as a one time courtesy and I could donate the medium shirts
It went from being a disappointing first time experience with the company to a pleasant experience. We really love the shirts so I know we'll be purchasing more. Thank you!

Date of experience: November 11, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this experience; we love hearing when our team goes above and beyond!

North Carolina
1 review
0 helpful votes
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I have purchased T-shirts from True Classic on at least 4 or 5 previous occasions and I had earned 230 Customer Appreciation Points. I tried to buy a 3 pack of T-shirts and a long sleeve waffle shirt. The price that popped up in my cart total was $72.97. If you have 200 "Customer Service Points" then you are supposed to be able to take $20 off that price. After trying to apply that discount multiple times, without any success, I had to contact their customer service. They actually were very responsive. They did respond to both "in chat" and via email fairly quickly. However, when trying to get the additional "Customer Appreciation Points" applied to the sale was a whole other thing. After multiple emails trying to figure out how exactly they were going to apply the reduction they finally provided me with a "special code" that I could apply at checkout. I applied the code and sure enough they took off $20. And in their defense it does say, "amount does not include taxes." So, I clicked on the "complete order" button because I'm pretty much done with their customer service folks at this point. As soon as I clicked it the new total popped up and was $65 and some change. So, seven bucks off. I know, some of you guys probably spend a hundred on a single t-shirt, but I'm not that guy. I'm perfectly ok with a pack of Hanes T-shirts. I think True Classic Tees is a huge Rip Off. Way over priced and if you think they are going to actually reward you for being a repeat customer, well, think again. Those "Customer Service Points" might as well be the middle finger to their customers.

Date of experience: November 10, 2022
Raleigh C. True Classic Rep
over a year old

Hi Curtis, thanks for this review. I was able to pull up your ticket. Our discounted prices for sales are not applicable with promotional codes or rewards points. Our team offered to refund your order for the rewards points. They also offered a site credit for your rewards points ($20), if you wished to utilize that instead. Our customer service team ended up refunding your entire order; to improve your experience, prior to this review being left. Taxes are out of our control, as we do not set tax rates- that is by state, city and county. Our team was cursed at by you during chat and email exchange; and nonetheless went above and beyond to make this right.

California
1 review
0 helpful votes
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Best tshirts and more
November 10, 2022

Best t-shirts on the market and I've tried many of them. New releases like button downs and jeans are also great quality.

Date of experience: November 10, 2022
Raleigh C. True Classic Rep
over a year old

Pumped to hear it, Ross! The denim is one of our faves, too.

GB
1 review
0 helpful votes
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Great Customer Service
November 9, 2022

I was having a lot of trouble placing an order, but the Customer Service representative Cindy was extremely helpful in getting my issue resolved.

Date of experience: November 9, 2022
Raleigh C. True Classic Rep
over a year old

Pumped Cindy was able to take care of you!

Arkansas
1 review
0 helpful votes
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Customer service
November 9, 2022

They provide world class customer service. They have a customer who will spread the word of mouth for them as well. Great quality as well.

Date of experience: November 9, 2022
Raleigh C. True Classic Rep
over a year old

Thanks Hannan for recognizing our stellar customer service team!

Florida
1 review
0 helpful votes
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Great product and service
November 8, 2022

Enjoy True Classic products. Customer service is excellent as well.

Date of experience: November 8, 2022
Raleigh C. True Classic Rep
over a year old

Stoked you love our products, Joel.

Mexico
1 review
0 helpful votes
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My tryout with True Classic
November 8, 2022

I was caught in the web by True Classic and I was not a t-shirt buyer but my sons pushed me to wear more comfortable and younger look so I did my 1st order and I received them very fast even I'm in Mexico and I now that I ware them I really love them.

Date of experience: November 8, 2022
Raleigh C. True Classic Rep
over a year old

Stoked to hear this, Enrique!

California
1 review
1 helpful vote
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I've had a great experience with True Classic Tee's. Waiting for my fifth order of shirts! I've had a few challenges ordering with coupon codes etc on some orders but there's always someone live available to sort things out and they're super responsive. One order had some sizes wrong but one email had it completely fixed. Great fitting shirts that wash well and are fairly priced. I tried similar tee's from two other sites, not even close on quality or fit. Fussy customer highly recommends!

Date of experience: November 7, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this great review. Five orders. We are so honored! Grateful for the support Jonathan.

Israel
1 review
0 helpful votes
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Great service
November 8, 2022

Had an issue with size not being consistent across different types of product, got a free sample of a different size.

Date of experience: November 7, 2022
Raleigh C. True Classic Rep
over a year old

We stand behind our products and are glad we were able to make this right! Thanks for the opportunity.

Texas
1 review
0 helpful votes
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Great
November 8, 2022

Fast response time and great customer service. Excited to get my shirts!

Date of experience: November 7, 2022
Raleigh C. True Classic Rep
over a year old

We can’t wait for you to get your shirts too!

New Zealand
1 review
0 helpful votes
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Great company to deal with
November 8, 2022

I had a bit of a problem with sizing and the team at True Classic sorted it within minutes.
Couldn't reccomend them any higher!
Activewear is super nice material too, feels great

Date of experience: November 7, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for this awesome review, Jeremy!

Massachusetts
1 review
0 helpful votes
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The shirts are great quality. The fit is amazing. I bought a long sleeve henley, the fit compared to other brands is perfect, I typically need larges in other brands to have enough length in the torso, but then they end up looking baggy around the torso and arms. I purchased a medium through True Classic Tees, the length is good and is well fitting everywhere. My wife commented on how nice the fit was and how nice the shirt made my arms look too. These shirts definitely look good on, I will be buying more, of the various styles to replace some of my other shirts.

Date of experience: November 7, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for this five star review, our tees are a great fit!