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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
141

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
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Excellent product
November 24, 2022

My son absolutely loves these shirts. I bought him the T-shirts & long sleeves. They fit amazing. He says I'm buying them now for my son-in-law fast shipping. Great company to work.

Date of experience: November 24, 2022
Raleigh C. True Classic Rep
over a year old

What a compliment, we’re honored!

North Carolina
1 review
0 helpful votes
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Fixed my sizing issue
November 24, 2022

I'm very grateful for the excellent service I received when I ordered the wrong size. We will order again when the need arises, this time I know which size we need (-;

Date of experience: November 24, 2022
Raleigh C. True Classic Rep
over a year old

Shopping online can be tricky, we’re here to help! Thanks for sharing the love.

Texas
1 review
0 helpful votes
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Great shirts
November 24, 2022

Most comfortable shirts ever. Bought the long and short sleeve t-shirts and the polo style. Couldn't be happier.

Date of experience: November 24, 2022
Raleigh C. True Classic Rep
over a year old

Our polos are killer! Thanks for sharing!

Mexico
1 review
0 helpful votes
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Tracking attention
November 23, 2022

I think it's the best customer service ever, the gave a fast solution to my problem!

Date of experience: November 22, 2022
Raleigh C. True Classic Rep
over a year old

This is killer to hear!

Australia
1 review
0 helpful votes
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Anxiety over sizing
November 22, 2022

I ordered the wrong size, as I recalled statement on your website or marketing material which said that the fits were tight. Send a message via Facebook, to which Aidan quickly replied, and I believe we have resolve the situation. I'm looking forward to receiving the appropriate size T-shirts, and don't have to make that pesky trip to the post office to return the ill fitting shirts. If they look as good as you say, I'll certainly be ordering more and some polo shirts too.

My only peeve, is that as soon as I open the shirts, that big made in China stamp jumped out of me, and I thought I was buying an American made product. However I know that you have made no such claims, but wouldn't it be bloody great though. Really, they are quite an expensive shirt, but I think people would buy more, and pay more for something that was made over there. I wouldn't mention this publicly, but just an observation. Good luck with it is better pleasure to deal with

Date of experience: November 22, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this, Paul! True Classic products are designed, distributed and fulfilled in our warehouses here in the USA. Manufacturing is done by a few different highly reputable manufactures, overseas. All inventory sits at the warehouse for at least 30 days before being shipped. As we grow, we'll continue to hire and employ more people in the USA, and also continue our mission to build more homes for the homeless vets in our country.

Florida
1 review
0 helpful votes
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Great tees, great service
November 22, 2022

Purchased boxer briefs and tees, and not going back to anything else. Simple, great fit, great feel, great product.

Date of experience: November 22, 2022
Raleigh C. True Classic Rep
over a year old

What an honor! Thanks for sharing.

Australia
1 review
1 helpful vote
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Dont buy if you are anything close to fit
December 22, 2022

I go to gym 5 times a week, i am relatively fit (basic tshirts fit me great).
This one is a BAG - hanging front, arms are smaller, but shoulder too big and bulky, and long AF - touch is nice - but so NOT worth the cost. Go to H&M and a basic T from there - the fitting is so much better and a quarter of the price.
Don't waste your time.

Date of experience: November 21, 2022
Raleigh C. True Classic Rep
over a year old

Hi Luis, definitely sounds like the fit is off on the tees; happy to troubleshoot & get the correct size replacements out on us.

Missouri
1 review
3 helpful votes
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Shipping mix-up
November 22, 2022

Things happen. How a company handles problems is a very good indicator of their quality. My 12 item order package came in with 11 items. A quick contact message from me led to a very fast reply, apology (not needed), and new order number for missing item from the True Classic support team. Very impressed with the quick response - refreshing in today's world. As a thank you, I'm going to tell at least five people to check out the True Classic website.

Date of experience: November 21, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this incredible experience- we're grateful for the support.

Israel
1 review
0 helpful votes
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Amazing Customer Service`
November 21, 2022

I had an issue with my tees and approached customer support. After understanding my problem, I was offered a new pack of 6 tees for free, which I recently got.
It took almost two months for the local vendor to deliver the tees to me, so I hope the vendor will be switched.

Date of experience: November 21, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this feedback, Shai.

Guam
1 review
0 helpful votes
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Excellent Product
November 21, 2022

Quality of the product is great. Shipping was very fast. I was very satisfied with the overall experience. Good job!

Date of experience: November 21, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this positive experience, Raymund!

New Mexico
1 review
0 helpful votes
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Completed Promptly
November 20, 2022

Everything was exactly right delivery as well as quality and fit

Date of experience: November 20, 2022
Raleigh C. True Classic Rep
over a year old

Thanks Buddy, we love to hear it!

VI
1 review
0 helpful votes
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Most epic tees ever
November 20, 2022

Love this company will only wear true classic tees and sweatshirts

Date of experience: November 20, 2022
Raleigh C. True Classic Rep
over a year old

Wow, what a compliment! We're honored.

Germany
1 review
0 helpful votes
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Super friendly, super quick.
November 19, 2022

Hatte die falsche Größe bestellt. Die Antwort von Seiten true classic kam super schnell und super freundlich. Habe kostenlosen Ersatz bekommen und konnte mit den zu großen Shirts auch noch jemand anders glücklich machen. Gern und jederzeit wieder true classic.

Date of experience: November 19, 2022
Raleigh C. True Classic Rep
over a year old

Thanks for sharing this incredible experience!

Arizona
1 review
0 helpful votes
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Will Be Back
November 18, 2022

We had an issue with our first order, and not only did the team rectify the issue, they did it IMMEDIATELY. Wonderful customer service.
I have a growing teen, so we will be back!
Thank you.

Date of experience: November 18, 2022
Raleigh C. True Classic Rep
over a year old

Rad to hear this, Tiffany. Your teen must be stylin' as well!

Italy
1 review
0 helpful votes
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Everything perfect!
November 18, 2022

Fast delivery, good prices and good quality products!

Date of experience: November 17, 2022
California
1 review
0 helpful votes
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Comfortable
November 17, 2022

Very great material. Very satisfied with the product

Date of experience: November 17, 2022
Raleigh C. True Classic Rep
over a year old

This makes us pumped to hear!

Australia
1 review
0 helpful votes
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Excellent Service
November 17, 2022

I ordered the incorrect size shirts, so I approached True Classic about their return procedure. I was pleasantly surprised when they informed me that they would send me the correct size shirts and that I should donate the shirts on hand. I have received the correct size shirts in a prompt manner and have donated the other shirts. I wish that there were more companies out there that paid it forward. Good on you True Classic Tees.

Date of experience: November 17, 2022
Raleigh C. True Classic Rep
over a year old

Oh yeah Kevin! This is killer. Thanks for sharing your experience.

Canada
1 review
0 helpful votes
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Customer is #1
November 16, 2022

True Classic truly went above and beyond for me. When the shirts I bought didn't fit me perfectly they had another order processed within minutes at no additional charge. These folks just get it! Give them a try, you are in good hands

Date of experience: November 16, 2022
Raleigh C. True Classic Rep
over a year old

Pumped to hear this, thanks for sharing your experience with us Mike!

Illinois
1 review
0 helpful votes
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Convenient, easy, and always the best
November 16, 2022

I've been a customer for a few years now. Although I haven't had the pleasure of wearing these shirts, I know the men in my family love them. They aren't flashy with logos. The shirts are incredibly soft and durable (they are washed often because they are worn often). And most importantly, they seem to fit everyone. The products have always come in on time and I can usually get them when a decent sale is happening. I am a big fan of the company and have had no issues to this date!

Date of experience: November 16, 2022
Raleigh C. True Classic Rep
over a year old

Thanks so much for this review, Kayla. What an honor!

Arkansas
1 review
0 helpful votes
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Top Notch Customer Service
November 15, 2022

I had an issue where two of my t shirts significantly shrank. I emailed customer support and within 30 minutes had a response and replacements on the way. That kind of ownership of the situation in a business is hard to find these days. I'm very satisfied with my experience and will continue to purchase from True Classic because I know they will make sure your product meets or exceeds expectations.

Date of experience: November 15, 2022
Raleigh C. True Classic Rep
over a year old

Stoked to hear this, thanks Aaron. We def will do anything we can to make any situation right!