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True Classic

trueclassictees.com
casual, minimalist menAge 26-45, 46-60
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From the business

Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.


trueclassictees.com
+1 323-419-1092
USA
Founded in 2019
Clothing item from True ClassicFashion apparel by True ClassicMerchandise from True Classic clothing lineTrue Classic fashion product

Business Highlights

General

Year Founded: 2019
Target Gender: men
Target Age Group: 26-45, 46-60

Shipping

Shipping Cost: $7
Free Shipping: sometimes
Shipped From: USA (California, Texas)

Returns

Return Policy: not free
Return Instructions: all items must be unworn (with the exception of trying on), unwashed, unaltered, and returned in their original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, minimalist
Body Fit: regular, tall
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL)

Customer Service

Support Channels: chat, phone, email, whatsapp
Support Phone: +1 323-419-1092
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Paypal, Amazon Pay, Google Pay, Apple Pay
Buy Now Pay Later: Shop Pay

Membership Programs

Rewards Program: TopCashback, Active Junky

How would you rate True Classic?
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True Classic Reviews Summary

Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.

This summary is generated by AI, based on text from customer reviews

service
130
value
128
shipping
131
returns
87
quality
141

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
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Excellent
January 19, 2023

I had a bad experience with the initial order not being what we expected. The team was quick to respond and gave me a timely reply with a solution. I am very pleased with the customer service here. Very professional and efficient.

Date of experience: January 19, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for sharing this experience with our customer service team!

Canada
5 reviews
7 helpful votes
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Great shirts BUT...
February 18, 2023

These shirts are great. But overpriced. They are actually a blank tshirt brand called next level which true classic re brands...you can buy these shirts for 10 dollars on jiffy shirt or for cheaper in larger quantities from.jext level themselves or a few other distributors...however true classic the company does alot for the community which is awesome...however their shirts can be purchased cheaper elsewhere

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2023
Raleigh C. — True Classic Rep
over a year old

Hi Jordan, wanted to address your review. It looks like you purchased with us two years ago. We do not rebrand any of our tees. Our tees can only be bought through us, exclusively- we have a few brick and mortar stores, are on Amazon and Hudson Bay. But we are the manufacturer of our tees- we certainly do not rebrand any tees. We stand behind the quality of our tees, and are confident in our product.

New York
1 review
1 helpful vote
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Made it right
January 17, 2023

I had ordered over $150 dollars worth of shirts from them. I had complained that all of them had shrunk on a random Facebook post. I was immediately contacted via messenger and they offered to make everything right. They immediately shipped out new shirts to make up for the issue, not only that they shipped out new shirts more than the value of the ones I originally bought. I wish every company had customer service like this. Great company

Date of experience: January 16, 2023
Raleigh C. — True Classic Rep
over a year old

We love to hear this! Thanks for sharing, Jordan.

Florida
1 review
0 helpful votes
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Beware
February 17, 2023

Although I will give the product quality 4.5 stars I can only give an overall of 3. If it wasn't for the misleading "additional " discounts i would buy more. Plus their website is not easy to navigate. I downloaded their app because of a promise for an additional 20% off only to find I had to order $150 worth before this discount! NOT! I just deleted it. Not to mention their slooooow delivery standard of up to 2 weeks or more! I paid the extra $5 for a 3-5 day delivery because I need the shirts sooner than later. So in the end my "discount " was nothing more than a couple bucks. Don't waste your time trying to get any kind of discount. BIG waste of time. Gotta hand it to your marketing folks. However if your looking for quality tees then I recommend this product. Just don't expect any discounts.

Date of experience: January 16, 2023
Raleigh C. — True Classic Rep
over a year old

We don't typically allow discount codes on already discounted items- we are limited to one promotional code per order. I went ahead and reached out to gather some more insight.

Missouri
2 reviews
0 helpful votes
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The Price is Good
February 15, 2023

I've placed 3 orders with True Classic Tees. The first order was great. The tees were a great fit at a great price. I placed a second order 6 months later and the sizes were a full size smaller (medium was now too small). I also noticed that the quality changed and they didn't wear as well. A year later I tried again and ordered 6 tees all large, 3 crew and 3 v-neck. The 3 v-neck were a full size larger that the crew necks. Unfortunately the quality has declined and so has the fit. The best part of these tees is the price.

Date of experience: January 15, 2023
Canada
1 review
0 helpful votes
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Amazing customer service
January 15, 2023

Ordered my husband some shirts for Christmas, all but 2 out of the 6 fit him. I contacted them and they sent me 2 new ones. My husband is super picky whennit comes to shirts and he absolutely loves these. From quality to customer service this company is ace! We will be buying more in future.

Date of experience: January 14, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for sharing this awesome review, Kim!

Mexico
1 review
0 helpful votes
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Nice shirts. Nice company.
January 13, 2023

I bought a pack of 6 for my boyfriend, they fit great. Even I had a problem with 2 of them and they were replaced immediatly. Customer service is superior. Would buy again no second thoughts.

Date of experience: January 13, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks Saira, we're stoked you're here!

Canada
1 review
0 helpful votes
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Great Customer Service
January 13, 2023

Ran into a small issue with sizing, and was able to connect with an extremely helpful rep that was not only polite but determined to solve the issue. Great experience with True Classic.

Date of experience: January 13, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for sharing your experience with our awesome CS team!

Australia
1 review
1 helpful vote
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If you're not in the US, don't risk it.
February 12, 2023

They are just T-Shirts, nothing special and the benefits of the 'fit' are highly overstated. They have a nice feel, but aren't pure cotton and some shirts are made in China, others in Egypt and the resultant consistency is not quite there.

I followed their sizing chart, ordered accordingly and the fit is way off, no different to a $10k Kmart T-shirt. However, given I'm not in the US, the option to return or exchange is a waste of time given the massive costs involved after already paying the exhorbitant shipping price of $20 to start with.

Don't be fooled by the marketing, just buy local quality T's you can try on!

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 12, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for this review. We certainly pride ourselves on easy exchanges- there are not massive costs associated with exchanges at True Classic. We'll reach out to review sizing & make sure we get you in the correct size!

Canada
1 review
0 helpful votes
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Great customer service
January 12, 2023

I needed to return an order because I had purchased the wrong size. It was final sale so they sent me a gift card and let me keep the shirts to donate. Wonderful service!

Date of experience: January 12, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for sharing this awesome experience, Kristen!

Washington
1 review
0 helpful votes
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Soft feel to all the shirts
January 11, 2023

I started ordering True Classic Tees for my husband in Feb. 2022. He now has 18 shirts, some t-shirts and some with collar and he uses those for work. He loves the soft cotton and we are cleaning his closet to have more room for True Classic Tees! Husband is 6ft and 240 pds and the larges look great on him! Thank you!

Date of experience: January 11, 2023
Raleigh C. — True Classic Rep
over a year old

We are so honored! Pumped we could fill your husband's wardrobe!

Switzerland
1 review
0 helpful votes
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I love the True Classic T-shirts, they fit well and feel smooth. I'm giving 3 stars because (1) as part of a Christmas gift for large orders I should have received 3 extra T-shirts for free, but I received only 2; (2) although I bought size M for all T-shirts, they don't all fit the same: the electric blue ones, in particular, are noticeably smaller than the others.

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 10, 2023
Raleigh C. — True Classic Rep
over a year old

Thanks for this review! We reached out to address all concerns. So sorry our fulfillment team missed a tee- we fulfill all orders by hand and I am so sorry for that mistake. We'll get the missing one out immediately. For the fit differences, there should not be more than a 5% variance between colors. We will certainly review this with you & make it right.

New York
2 reviews
0 helpful votes
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Best Customer Service EVER!
January 9, 2023

For Christmas this year I purchased for my husband several T-shirts. They arrived in a timely manner. My husband tried one on and we realized the t-shirts were just be too small as my husband has nearly 17 inch biceps. I contacted the company and I spoke with Aladdin. He advised that he would send out a larger shirt which he did. Aladdin was quick to respond, incredibly kind, professional, and frankly went out of his way to make sure we had exactly what we needed. This company hands-down is a company I would buy from not just one more time but many times. I even purchased T-shirts for my brother for his 50th birthday. He loves them. My husband now loves his as well. I would highly recommend this company and will continue to purchase their products not just because of the quality but because of the customer service, and the people that I have the pleasure tl deal with if there's an issue. Best customer service and products! They are top notch!

Date of experience: January 8, 2023
Kansas
1 review
0 helpful votes
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Great Tees. Great Customer Service
January 7, 2023

The tees are as advertised. Soft. Body flattering. I ordered the wrong size. The return/exchange process was a dream.

Date of experience: January 7, 2023
Raleigh C. — True Classic Rep
over a year old

That's what we like to hear! Thanks for sharing Katy!

Colorado
1 review
1 helpful vote
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Quality expectations not met
February 6, 2023

Although I do applaud you for great marketing the product and quality does not meet expectations. I am a between size person because of my height of 6'3". I wear a large in some brands and an XL in others. I purchased the True Classic t-shirts in an XL just to be on the safe side because I can not stand when shirt shrink from the bottom up. I am very careful on how I wash my shirts because of this.
True Classic t-shirts shrank substantially the first was and were unwearable by the second wash. For the price paid for these shirts I would expect them to shrink very little or at least the 5% industry standard.0

True Classic attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 7, 2023
Raleigh C. — True Classic Rep
over a year old

Hi Richard! Looks like you purchased about a year ago and I am not seeing any previous correspondence under your email address. We're happy to replace tees that experience extreme shrinkage; we state to expect about 5%. Your height puts you in our tall tees, looks like you purchased the standard length. We'll reach out to review sizing & make this right.

North Carolina
1 review
0 helpful votes
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Great Customer Service
January 6, 2023

Had a small issue with one of the long sleeve shirts I purchased (small hole) and it was corrected in a matter of minutes by the very helpful staff. Going forward, these will be the only t-shirts I wear. Great product and great customer service.

Date of experience: January 6, 2023
Illinois
1 review
0 helpful votes
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Polos and Tees
January 6, 2023

We were very happy with the shirts! I had ordered one of the polos in a smaller size, because I wasn't certain which size would fit better. I had a very positive experience when I went to exchange the smaller shirt for the larger one. I ended up purchasing another shirt!

Date of experience: January 6, 2023
Raleigh C. — True Classic Rep
over a year old

We are pumped to hear this!

Mexico
1 review
0 helpful votes
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Great service
January 6, 2023

Great quality of the products. I'm happy with all the experience.

Date of experience: January 5, 2023
Raleigh C. — True Classic Rep
over a year old

We love to hear this!

Texas
1 review
0 helpful votes
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Overall Experience
January 6, 2023

I have had nothing but great experiences with all of my TC purchases. I love my tees, active wear apparel, long sleeve button ups, polo shirts etc.

Date of experience: January 5, 2023
Raleigh C. — True Classic Rep
over a year old

We're pumped that we could fill your closet! Thanks for sharing Silverio.

Mexico
1 review
1 helpful vote
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Thin fabric, simple t-shirts
February 3, 2023

I bought a set of three shirts, but the cloth fabric is really thin, similar than undershirts, white one is almost transparent so is useless. I don't see a good fabric quality. Online shop suggested me to use a larger size, but I would say you should do the opposite and ask for a smaller size. So definitely you can buy better quality with less money

Date of experience: January 4, 2023
Raleigh C. — True Classic Rep
over a year old

Our fabric is a unique blend with a lightweight feel, and designed with the best quality. We chose this blend for its softness as it keeps its shape better than 100% cotton or other blends. We use a very unique process with the fabrics, creating an even higher quality fabric than most brands. You will find this provides our tees with quality that holds after wear and washing, to withstand the test of time and still fit and feel great. Bummed you’re not a fan, but we’ll reach out to make it right!