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Founded in 2019 and headquartered in Los Angeles, CA, True Classic is a men's apparel brand on a mission to make premium, well-fitting basics accessible to everyone. Our signature tees — crafted from a butter-soft 60% combed ringspun cotton / 40% polyester blend — are designed to flatter every body type without the designer price tag. Since launch, we've served customers in 190+ countries and surpassed $500M in lifetime sales, all while staying true to our roots: high quality, honest pricing, and clothes that actually fit. Beyond our website, you can find True Classic in retail stores across the U.S. as well as at major retailers like Target, Kohl's, Sam's Club, and Amazon. We're obsessed with getting better every day, and every purchase is backed by our commitment to customer satisfaction — because looking good should be simple.
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True Classic Reviews Summary
Overall, the company has garnered a positive reputation for its quality apparel and exceptional customer service. Customers frequently praise the fit and comfort of the products, particularly for larger sizes, highlighting a commitment to satisfaction through responsive and accommodating support. However, concerns arise regarding the complexity of the return process and delays in shipping, which can lead to frustration. While many customers appreciate the proactive approach to resolving issues, others feel that the user experience could be improved. Balancing these strengths and weaknesses, the company demonstrates a solid foundation for customer loyalty but has room for enhancement in logistics and returns.
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I can't wait for Valentine's Day to surprise my Boyfriend. He is a 2xl and is trying to lose weight so he doesn't want to spend a lot of money on new clothes. I was able to get him:
3 polos
3 henleys
1 long sleeve
3 v-neck tees
2 crew tees
And the free gift of a crew & boxer briefs!
No shipping charge, ordered last Wednesday received this Wednesday morning.
Very soft, can't wait to see him in some of these great colors!
Product and quality does not meet expectations at all. I will not recommend the product, don't waste your money, you can find better quality at Walmart for a fraction of the price. First and last time costumer, I'm glad I ordered products on sale for testing.
We reached out via email Adolfo. We have a product guarantee and hate to hear you didn't love your tees. We'd love some more information, so we can address all your concerns. We emailed this customer several times to make this right, and unfortunately never heard back.
Big thanks for this five star review!
My husband bought these Tshirts and they look great, so soft and comfortable! He did notice that shirts from the same pack fit different and was disappointed but I reached out and they replaced them! Great customer service and quick response!
Thanks for allowing our customer service team to make it right. Always happy to have your back Meg!
Received amazing service from this team. Timely and prompt replies on messenger, jumped straight to solutions. I had an issue with my delivery, and they agreed to reship my order again straight away with no cost. Amazing service, and awesome t-shirts. Thank you!
Thanks for allowing us to make it right, Chris- we've got your back!
Love the texture and fit. All my shirts fit great and look great.
We bet YOU look great!
I made my purchase after using the sizing tool on the website and ordered 4 XL tees. The tees were shipped fairly quickly by DHL and were received a little over a week from ordering. I tried on my tees upon receiving and realised XL was too large for me. I quickly reached out to the TrueClassic team on Instagram and received a response almost immediately. I provided pictures of the tees to show the fitment and the team quickly dispatched a new batch of tees for me in an L size. Overall response and resolution time was very quick. I had read many reviews about the awesome post sales support provided by the True Classic team and I experienced it first hand myself today. Kudos and many thumbs up True Classic!
We're so stoked to hear this. Thanks for sharing, Bryan.
Package never arrived, they sent a new package right away which was promptly received and when half the order wasn't to my liking they refunded me right away.
Thanks for allowing us to make this situation right, Rob.
These guys really went above and beyond and customer service. Highly recommend.
Love to hear this!
They sent me a new pair when my package wasn't delivered the first time. Customer service was fast and really helpful!
I will definitely be buying from them again!
Hi Agustin! Our team replied to your initial email within 40 minutes, asking you to confirm your address. Once that address is confirmed, we're happy to replace your package.
Very helpful, replied quickly and made everything right. Great job!
So pumped to hear this!
Had an issue with my order, which had nothing to do with the quality of their products. Quick chat with their support team, and a few minutes later they had prepared a new order for me. I've never seen anything like it
True Classic Tees = First Class
Thanks for sharing! We love to hear about these world class experiences!
Why can't every company I order from have the same quality of people doing exceptional customer service? Love the T-shirt too
We're so flattered! Thanks for this review, Stephen!
I emailed True Classic customer service with an issue concerning a tee I'd recently purchased. Literally within minutes (rather than hours or days) a representative responded to my message. Further, after a few more minutes the representative had resolved the issue to my complete satisfaction. Now that's No-Hassle CUSTOMER SERVICE! Kim, Honolulu, HI
Thanks for the support from Honolulu! We are so honored.
It took me months of seeing the add to actually click on it and buy them. I was one of those that bought the white or Black T packs and roll them up until they got too dirty to wash or color faded. Once these came up on sale I gave them a shot. Bought enough shirts and long sleeves for the next 3-6 months I am soooo happy that I no longer show the piggy bank when i lift my arms or sit on a chair. No longer do I have to choose a shirt that is twice the size of my arm just to meet the length requirements.
We love to hear this, Kevin!
Title says it all! Tees (long sleeve and short) fit and look great! Had an issue with a shirt that was quickly and efficiently resolved. Will definitely be buying more!
Big thanks for allowing our awesome customer service team to get you taken care of!
I got the shirts and was really excited to try them on, the material was A1 to the touch I'm like ok I think I got new favorites here, then I put on the XL, and was like Uh this is too big,... and the other two shirts were Size smalls, so I got on the website and had a rough time finding a number, frustrated I posted on the facebook ad, and finally got an IM response, that person is takiing care of me, so I'm waiting for a package currently, We shall see, I'm looking forward to giving a 5 star review.
We're here to help, in any way that we can George. I've reached out for more information.
Really happy with the customer service offered by Trueclassic tees, I placed my first order recently only to find I had ordered one size to big, after a quick chat with Adan, I was able to place another order in the correct size. Thanks heaps True Classic Tees
So glad we got you in the correct size- bet you look great!
It took a while to get here (it got here exactly the date I was told it will). The feel is super soft. The fit is amazing my husband can not get enough of it. He wears them all the time now. He give away all her other shirts and just keep these ones.
Your husband has stellar taste, Jocelyn! Thanks for sharing this review.
The shirts are nice good quality material good fit. I was shipped one wrong size with my order but they have been prompt in offering to correct the issue.
Awesome, we love to hear this!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We bet your boyfriend is gonna look amazing! What a great gift. Thanks for sharing, Deven!