Troys FloristReviews 363

Called in a order on Wednesday for the next day delivery.( the worst experience ever calling in the order it took 40 minutes to place) and mid-day the next day(Thursday) they emailed me to tell me they had a problem with delivery driver. I told them they should deliver it their self because they took my $74.88 out immediately after order was placed. So on late Thursday afternoon they said they were going to give me a full refund, but that would take 5-7 days. I'm beyond furious! Not good business practices! I've run a business before, this place is completely unprofessional! Terrible Florist!

I CALLED to see if Troys could deliver to my daughter-in-law's work for her birthday. Of course they assured me they could. Well guess what? They said they called me 3 times (which I have no call log of), then they emailed me. They gave me the impression they did everything they could to get this done. Including offering me a refund. Yep that was 19 BUSINESS DAYS ago and several emails later. And still no refund. So what is my next step? Ummmmmm. I guess I will have to GET JESSE at KIRO7.

Site stated located Henning MN. Offered same day hand delivery. Town so small my regular go-to FTD could not deliver next day and wanted to be sure they were delivered on the Friday prior to the Saturday funeral. Site looks legit & wreath ordered looked beautiful.No confirmation email on Friday, emailed them with no response. Saturday no flowers and no pick up on calls made to the 800# listed as answered 24/7. Disputed w/CC Co. Immediately after googling & finding this info. We were heartbroken.

Ordered flowers for my brother-in-laws funeral. Got to the funeral and no flowers! E-mailed them and told them that I did not get the flowers, they didn't say why or what happened just said they would refund my money. Guess what never did get it back! I emailed them like 4 or 5 times letting them know it never went back in my account. No response. So PLease, if you need flowers don't I say don't order from them. They take your money and don't deliver the flowers. Several other reviews I read had the same problem. Don't understand how they can stay in business as they are thiefs and scammers..

I ordered a bouquet of 12 roses on a recorded line that claimed to be Troys Flowers in Springfield TN. I specifically confirmed I was purchasing 12 roses that looked like the picture on their Website and they would be delivered the next day. The answer was "Yes." I paid a little over $90.00 for the flowers and delivery. Listed is a picture of the flowers I ordered and the picture of what was delivered. I am including a picture of my order confirmation from Troys Flowers for you to see. Would you be happy with this kind of service? I contacted Troy Flower's and sent them pictures and asked that they deliver the bouquet of flowers that I ordered. No response to my request.
Ordered January 2020.
Be sure when ordering flowers to write on your order "No Substitions" so you can get a refund.
Sincerely, E. ONeill

I ordered flowers for my grandmother's funeral. Although the money was taken out of my account, no flowers arrived, and since the 17th, the company has still not refunded me, which obviously, now that I know this is an internet scam, I realize I won't get it back. I encourage anyone effected to go to the FBI website and file what's called an ICC complaint form, it is for fraudulent websites such as this, that are set up to steal money and victimize people. Go to https://www.ic3.gov/complaint/splash.aspx and file your complaint with the FBI. This person or person responsible for this, needs to be held accountable. Enough people have been taken advantage of. This is not a legitimate company. Use your hard earned money, elsewhere.

I ordered an arrangement for my invalid brother for Christmas. On 12/20, I got an e-mail saying they could not fill the order and a refund would be issued. On 1/22 I discovered credit was not received. I sent a request to Troy's. They answered back very curtly that a refund had been issued and should be received in 5-7 business days. It has already been over a month! No offer to check into it, in fact they said there is nothing they can do. Am disputing charge with credit card company.

Ordered flowers from Troys ~ found out my sister's flowers came from a totally different florist! Not a local florist in Cape Coral, FL at all! Flowers were nothing similar to the picture with gerber daisies and roses. Just daisies and carnations. So disappointed. Was lied to, mislead, and cheated. The arrangement my sister received was less money where I was charged a much higher price. Troys pocketed at least $20 from the bouquet I ordered. It's so sad that there is a fraudulent company out there that has no conscience on taking advantage of people at a profit. Profit is the only thing they want from you. Lesson learned on my part! Don't make the same mistake I did. I'm from Indiana and ordered online in Florida I thought that stated they were a local florist that was family owned! The first picture was the one I ordered~ the second photo is the arrangement my sister received! Pictures are worth a thousand words! Don't use this company ever! They will lie to you!

We ordered two flower arrangements as altar pieces for my mother-in-law's memorial service last week. In the special instructions field of the order form we specified to "please deliver in the morning" since the service was at 2pm. When we got the confirmation email, we replied to make sure that the flowers would be delivered in the morning. They replied "Confirmed." The flowers did not arrive by noon, so we tried getting in touch by phone and email. We were told they only take the orders and there was nothing they could do. The flowers were left on our doorstep while we were at the service (between 130 and 330). The florist that actually filled the order checked and said they didn't receive any special instructions with the order. Troys florist refused to give any refund since we didn't specify a time. Their order form doesn't have a space to enter a time, just the special instructions. And we specified in the morning, which any reasonable person would interpret as by noon. After several email attempts to get a refund from troysflorist, they're now ghosting us.

I ordered orchids for $100 for my mother's funeral. They never arrived. Called the 800 number and was told that the only way to communicate with customer service was through email. This was so hurtful, emotionally. I agree to have them deliver my orchids to my home address. They delivered a potted lily. I refused them. Took a photo and emailed customer service. Their excuses: they have a substitution policy. Who substitutes a beautiful double orchid in a beautiful planter for $100 with a lily I actually grow in my front yard? Oh, and they will refund 20%. This is a scam. They need to be shut down.