Troys FloristReviews 363

Ordered flowers for a friends birthday on April 2nd to be delivered on April 5th. Got a notification email and my credit card was charged. I checked in with my friend on Monday and she told me that she did NOT get any flowers. I decided to call them nobody was picking up the phone, I tried again a few minutes later, nobody picked up. I emailed customer service and they responded in less than a minute:

"I am so sorry, we contacted every florist but they all required more money to do this order and we did not want to ask you for that. We tried our best. I've just placed this for a full refund. It does take 2-4 business days to appear on your account. I do apologize for this. I am sorry that you were not notified sooner.

Thank you."

Will see if they actually refund...

I went on their website to order flowers for my Grandmothers funeral, selected the Pink Potpourri Bouquet (photo below) and the horrible purple bouquet (also pictured below) is what was delivered. I contacted the company via email and phone and was told that they would only offer me a 50% refund on my order stating that flowers were delivered even though they weren't at all what I ordered. Their customer service is HORRIBLE, they are rude, didn't deliver on what their website states they have available and basically lied to me and stole my money. Learned my lesson - always check reviews!

Horrible. Don't use this place, please.

I placed an order in Jan of a sympathy bouquet for a grieving family. My order was never filled because apparently they don't deliver to the recipient's address but they NEVER notified me! AND they never issued a refund. Unbelievable. When I discovered this about a week later I talked to some rude person on the phone who informed me that my refund would NOW be issued back to my credit card. No apologies, nothing.

Guess what, they never refunded me, still, 3 months later. Now I call them and get no answer.

The picture on the left is what I actually ordered in the picture on the right is what was actually received. I also ordered three mylar balloons and got one mylar and two latex balloons. The order was not even delivered, they called the recipient and ask her to pick the flowers up and still charged me a delivery fee. When I brought this to their attention all they said was that they have a substitution policy in place. Save yourself the aggravation and the embarrassment and the money and do not ever use this company!

I ordered flowers to be delivered for my mom's birthday and the flowers have not been delivered a week later still. Trying to get my money back. Each time I call I am put on hold repeatedly without talking to a real person. I should have read the reviews first. This company is scamming people. After repeatedly being put on hold for 30 minutes, I finally got someone on the phone to refund my money. She said it would take 2-3 days. I asked for an email to confirm the refund. I have yet to see that email. I will update this review in a few days if I get the refund or the email.

I ordered potted plant for my mother's birthday and what Troy's Florist does is take your money and then send order to a local florist and they do not tell them what was ordered. They tell them "just do the best you can." My mother got flowers, not a potted plant and the quality was very limited because Troy's Florist does not tell the vendor what was ordered and paid for. DO NOT WASTE YOUR MONEY. SHADY BUSINESS, SHADY PRACTICES.

I ordered my daughter flowers Feb 27,2019 to be delivered the next day. When then were a no show I called, the rep told me they didn't have anyone to deliver at that time and asked if they could be delivered the next day? I told her no, her bday was today. I asked for a refund to which she replied "she would be more than happy to do and was so sorry for the inconvenience". I have yet to receive my refund. I have contact them 7+ times and today they sent me an email stated my order was refunded at some point and I need to contact my bank. These people are scammers and take advantage of people. I did file a complaint to the BBB, they ended up closing my claim as they could not get a response from these people.

DO NOT USE THIS COMPANY! A co-worker had a new addition to their family on Monday and I wanted to send flowers. I wanted to use a local florist so I used Google and found Troys Florist. I place the order on Monday, 03/25/19. My friend called me yesterday, Friday, 03/29 and said the flowers had not arrived. When I called Troys back I was told the flowers had been delivered. She asked if I wanted a trace put on them. I said yes. She asked if they couldn't find them did I want a refund. I said yes. She told me she would call me back. She didn't. I called them this morning to find out what happened and was told my order was canceled. This place is a sham!

In order to support small businesses I decided to order a birthday arrangement from a local florist instead of a 1-800 company. I placed the order with Troys a good three days before the birthday date so to avoid any last minute rush. By 4pm day of birthday I hadn't heard anything from recipient or Troys so I reached out. They eventually replied and said they wouldn't get there that day, but would deliver a fresh arrangement the next morning. 2pm the next day I checked and of course no delivery. After I chased them, they sent a note offering to deliver the following day... eg 2 days after the birthday date. I canceled. They took no accountability, no proactive action to remedy the problem and just kept promising "we'll take care of it". Well, they didn't. I did not read reviews prior to placing this order, but now see this is a pattern of their conduct of business. Untrustworthy, unreliable business that shouldn't be handling floral arrangements for important dates/events.