Troys FloristReviews 363

Ordered birthday flowers for my daughter spent 80 plus dollars what they finally delivered after 3 days what is this tiny glass vase with a few flowers in it and a balloon I was so embarrassed I was hoping somebody would get back to me and customer service was not very nice either if you're doing this to rip off the public you need to remember one thing I work for a newspaper and this would make a very good article so somebody really needs to get back to me

I completely regret using Troys Florist to deliver flowers to my sister's funeral. I had selected a beautiful floral arrangement and what actually arrived was a ridiculous looking plant that did not even approximate the pictured arrangement. When I called to complain and ask for a refund, I was told initially that they could offer a 35% refund. I said, "Not acceptable." Their final offer was a 50% refund. Beware of this shop, folks. They will not give you a full refund if THEY fail to do what you paid for and I am guessing from the long list of bad reviews that they fail to deliver positive results for many of their customers.

I ordered flowers for my parents for Easter -- they never arrived. When I contacted the company, they asked if I wanted a refund. At the very least, of COURSE I wanted a refund. No apology, no explanation. They looked up my order and said it was not delivered. The website appeared to be a florist in my parents' hometown. Upon further review, there is not a local address given, although all of the commentary on the page related directly to the town my parents live in. Now I'm waiting for the refund. SCAM!

WARNING! DO NOT ORDER FROM THIS SITE! The worst florist experience I have ever encountered. The order I requested and what showed up didn't resemble each other with a single flower. Do NOT waste your money here. The arrangement that showed up looked like it came from the $9.99 grocery store section. Don't ruin someone's day by having a pitiful arrangement arrive at their doorstep when you are just trying to send a get well arrangement.

This was the worst experience of an online purchase i have experienced. I ordered flowers for my mother, they were supposed to be delivered on her birthday, got a confirmation and they charged my card, 3 days after the delivery date, still nothing, i called the 800 number and was told there was no supervisor there to help, tben i was told if i paid $20 more dollars they would be delivered that day. They said they were supposed to have sent me an email letting me know all available florists would need $20 more dollars to deliver... had i not called what would have happened? The same thing that actually did... NOTHING... 5 days after the delivery date nothing still and no response from the company. This way of doing buisness is unacceptable! Today (6th day)i recieved an email saying my number was unreachable, and that they couldnt find a florist to deliver to that address... Keep in mind they had already asked for the $20extra for a florist to deliver to the address... the phone number story is also a lie. O now they have ruined my moms gift experience and they have outright lied. This company should rethink there policies and employees. I have never delt with such a dysfunctional online company. I give them a 0 rating, and i sure hope no one has to go through this type of experience!

Could not find a Troy's Florist address in Issaquah, WA. Where are they geographically? My friend sent a rose arrangement, and after the arrangement was delivered, I went online to look at Troy's selection menu. My friend is not a cheap skate, so I know she paid significantly for the trash which was delivered. I'm embarrassed and disappointed that she probably spent so much for so little. I will make certain to spread the news in the local community to avoid doing business with them. No stars, but rather an overwhelmingly strong negative impression.

I give them 0 stars. Customer service is terrible. I ordered for a funeral. 3 days after the funeral I asked my friend how the arrangement looked. She did not receive it. I called and they said they could not deliver, and cancelled the order! When I got very upset about not knowing this, she said we emailed you. I did not get an email, and did not receive a phone call or anything. Did not receive a refund of 72.00 until I called a second time. When I expressed I would never order or recommend them, she hung up on me! DO NOT DO BUSINESS WITH THESE PEOPLE!

I too wish i would have read the reviews first, I just call for the second time for my refund. I was told that.
"I am so sorry, we contacted every florist but they all required more money to do this order and we did not want to ask you for that. We tried our best. I've just placed this for a full refund. It does take 2-4 business days to appear on your account. I do apologize for this.

I am sorry that you were not notified sooner.

Thank you.
Still have not received a refund.