Troys FloristReviews 363

On Feb. 7,2020 I ordered flowers from them. They were supposed to be delivered the same day. They emailed me and said they had trouble with the driver and would not be able to deliver them that day and said to e-mail them as how to proceed. I told them to cancel the order and was told they would refund my money in 7 to 10 business days. I've have emailed them 3 times now and still have not received my $62.04 refund as of April 13th. These people are thieves!

I placed an order for flowers. They never got sent on my mother in laws birthday. Then I received an email saying "Tried to contact you by phone about your order going out to Lincoln. Unfortunately, we cannot get a hold of our affiliated locations there. I tried a few different locations in that area but no one else will be able to go there for today.

We don't want to withhold your funds, so we will be processing the full refund for you right now in the amount of $69.53. Please allow 5-7 business days for the refund to show on your account. We do apologize for any inconvenience this has caused for you."

I NEVER GOT THE REFUND! Also, they never got back to me when I asked about it several times so we have reported their business.

Truly these hustlers deserve negative stars. I ordered flowers online. My credit card was charged but on the day of the scheduled delivery I received an email that they were "unable to contact their affiliate" so they asked if they could deliver the next day. Yes was my answer please deliver ASAP. Again, I received a notice that they were unable to deliver and would refund my money immediately. That was just 2 days shy of a month ago. Nice hustle they have going. Take your money, deliver no product and keep the cash! Having looked at all these reviews that say the same thing, I intend to contact the attorney general in New Jersey and ask her/him to look into this "business." Clearly a group of scammers. The BBB has this information on the associated web site. Multiple reports all the same. These people are thieves. DO NOT USE THEM.

I ordered two arrangements for different family members for a funeral in February. The total cost was $230. Initially I thought I was ordering from a local florist in Wisconsin. I went to the funeral and neither arrangement was delivered. I have contacted Troy's Florist several times. Twice I received a response that the credit was being processed. The last email I had from them was March 10th. They haven't responded to my latest email that I sent them on March 20th.

"Thank you so much for placing an order with us going out to Amber. I tried to contact you with the phone number that was left in your order. Unfortunately, we no longer service that area. El Dorado Hills is a very rural area. I am sorry, no we can not make this delivery. I am processing the full refund for you right now in the amount of $74.88. Please allow 5-7 business days for the refund to show on your account. We do apologize for any inconvenience this may have caused for you."...

The person NEVER tried to contact me via phone, and additionally they CHARGED MY ACCOUNT and then said they could not provide the service? WTH is that all about? Bogus business. DO NOT USE.

I ordered flowers and they indicated that they were too busy with Valentine's Day flowers to complete my order that I had placed on February 11,2020. What I found extremely infuriating is that they ended up charging my account on February 13,2020 anyway. Ever since then, I have attempted to receive a full refund for flowers that were not even sent. I went through a 3rd party and sure wish that I had seen this site before I placed the order,

I ordered flowers on a Monday after seeing the ad for Troys Florist. It said "same day delivery." By Wednesday the flowers still hadn't been delivered and would not be delivered until Friday. This did not work for me so I said to cancel the order. I was assured it would be canceled and I would get a refund. I have contacted them numerous times and each time they are checking into it. Still no refund 24 days later. Do NOT use this company!

I ordered flowers for my mom from my dad to be delivered on her birthday- as I now see from reviews this is a complete scam and I feel like a moron and ruined what was supposed to be a nice surprise from my father. Why is this POS the first thing that comes up on google when they have multiple better business bureau reportings that you dont see till after you google reviews. Wish there was a 0 star option. Contacting the bank asap to dispute the charge. Embarrassed that I ruined something so special.

I would actually rate them a zero. I ordered flowers in the amount of $75 on December 23rd. My bank account was charged and then I received an email right after stating they couldn't fulfill the order as they were too busy. But I would get a refund. I still do not have the refund and it is Feb. 25th. Nor will the person I am emailing help me to get that. " You were issued a full refund and there is nothing else we can do for you at this time. Sorry for the inconvenience." I was not refunded the full amount and there is no offer to help trouble shoot the issue. BBB has multiple complaints as the same practice with this company. I am still trying to get my money back. Be wary doing business with Troys Florist.

Ordered flowers for Valentines Day 10 days prior, then 2 days before they email me to let me know they could not fulfill order and would receive my money back within 3-5 business days. 10 days later I haven't gotten my money back, and there is no phone communication, cant get a hold of anyone. Its a mess. There is no store front to go to to talk with them, no phone number to call - I don't believe this is actually a real company - its just a scam. Save your money and time and go elsewhere!

I ordered a Christmas bouquet on the morning of December 23rd, two hours later I received and email stating due to demand that they wouldn't be able to complete my order and a refund would be issued in 3-5 business days. I waited until after the holidays to contact them again asking about my refund and was told they were sorry and it would be processed again and it would arrive in 7-10 business days. I called them multiple times to ask about it after it didn't arrive in that time frame. Every call was answered with "Refunds are only handled via emails," and hung up on me. After over 100 emails with the response of, "its been issued and will be there in 7-10 business days." I believe they blocked my email because I no longer get any response from them. It's been 38 business days and still no refund. The BBB rates them as an "F", DO NOT ORDER ANYTHING FROM THIS HORRIBLE COMPANY, ITS A COMPLETE SCAM!

At a time of grief and wanting to show compassion for a co-worker, this company did NOT deliver a floral arrangement! The order was placed two days ahead of time, allowing plenty of time for delivery. And of course they charged the credit card for a service that was NOT delivered. This is unacceptable at any time, but it is certainly unacceptable during time of grief... long distance. Avoid using this company! They are not trust worthy, especially at a time when expectations are high to show compassion and care.