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Trivago Reviews Summary
Trivago has a rating of 2.1 stars from 323 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Trivago most frequently mention credit card, customer service and next day. Trivago ranks 173rd among Travel Search Engine sites.
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BIG RIPOFF - will never use again. I booked last Thursday for 2 nights (the next (day)Friday and Saturday) at Holiday Inn Express in Danbury CT. I was charged $104 by priceline.com (another ripoff I will never use again). Friday as we drove to Connecticut, I picked up hotels.com book - the price was $79! When I got to hotel they would have honored coupon except that I had already paid a third party. If I had just showed up and asked for the AARP or AAA rate, it would have been $99.
Tried to book a hotel but the price didn't match what the website did. Their customer service was absolutely no help at all. Go to hotels, kayak or priceline.
Since constantly seeing that homeless hobo pitching Trivao on TV, I have tried to use their service four times. Every time I have used their site and gotten prices, I have found better deals on my standard sites: Kayak, Travelocity, hotels.com, Hotwire, Expedia and Orbitz. If you are going to corner yourself in the "absolute best deals on hotels" category, YOU HAD BETTER HAVE THE ABSOLUTE BEST DEALS ON HOTELS, YO! I don't know why they think they can compete on price when they are not competing on price. In my opinion, they will be out of business in a short time with their dumb investors sitting in the corner crying.
Helpful site and quick server responses. Have been using it for 2 years now, good deals and makes it easy to find a booking partner. Don't know all of the ones in the list but so far, I only made good experiences. This is why I would recommend trivago to my friends any time if they're looking for hotels.
I used this website to compare prices of different hotels in Hawaii. I found a great price for a big hotel chain right in Waikiki and didn't hesitate a second to book. It saved me about 25% to the regular price on their website, a really great deal.
I used trivago to try and book a hotel La Quinta trivagos rate was $119.00 I called la Quinta direct and was quoted a rate of $83 per night tried the same thing with a few other hotels and found that Trivago is pretty much useless
I saw several TV ads from Trivago so I decided to book with them for a trip to Chattanooga, Tn. I selected a Hampton Inn West and it gave a good rate but came up with the name Clarion hotel. I tried two or three times selecting Hampton Inn and the booking kept showing Clarion. I thought maybe they were owned by the same company so I completed the booking. When I arrived at the Hampton Inn last night they said I did not have a reservation with them. I asked about the Clarion. They said the Clarion used to be a Hampton Inn but it declined in quality and lost the license to be a Hampton Inn. They told me it happens all the time, people think they are booking Hampton Inn but are actually booking a lower class hotel. I have issued a complaint to my credit card company and hope they will remove the charge. I did cancel and stayed at Hampton Inn.
I kept seeing TV ads for "Trivago" but could never remember the name. FINALLY, I remember the name so I go to book a hotel on their website just the other tonight. So, I find what I want and go to book it. Then, I read the "terms and conditions" and it's really strange. All of a sudden, I'm on some Italian owned website that says I must select USD or I will be charged in Euro and that I'd have to go to their website directly to cancel. Then, I look up and see that this site that I just entered my credit card info on is not secure! There is no "https" before the site name. So, I un-check the terms & conditions box, leave the site and booked on Hotels.com instead. However, it was too late! AMEX called us, emailed us, texted us and shut down our ability to go on-line to our account since they identified the fraud. They now have to send me a a new card. Too bad I FINALLY remembered that stupid name!
Tried this after seeing countless ads on CNBC
Bunch of baloney! I tested it out and managed to get better rates through Hotel.com AND direct to the hotel. Obviously they're making $ by taking a share and counting on people not doing their homework. I'll test it out again as I travel a few times a year but not holding out much hope...
I saw an advertisement of this site on TV and decided to give it a go. I'm about to plan a trip to europe and their claim to help you save money sounded promising... i didnt book anything with them yet but on first sight it seemed like they actually stick to their promise. I entered a bunch of hotels i already visited and i indeed found a better deal compared to what i paid before via priceline for the same hotel.
One of the most useful sites in the web. I'm a very spontanious traveler, therefore trivago is perfect for me. As short-notice booking usually goes in hand in hand with higher prices, trivago can save me some bucks, that I will gladly invest in more shopping:-) Clean design, a big range of hotels and easy handling.
I was about to book a hotel via booking.com for the world cup in Brazil when I came across trivago while googling. What a great discovery! It compares so many booking sites, sometimes there is just a tiny difference but you can get very lucky and the amount you can save is quite big, especially during such an event. It's definitely worth a look before booking. I ended up booking the same hotel on a different booking site.
Absolutely trustworthy site without ads. I like to start my hotel search with trivago, it provides me with a lot of results for well known hotels, not so many or none for small ones. Still if you look for hotels in big cities, trivago will be of great use for you.
I use Trivago.com mainly to compare prices and get a quick overview. Because all the information is at one website I can easily compare rates for different cities. Sometimes this can even affect my choice of a destination. It really is all about getting a good deal, and I like that Trivago.com can help me with this a lot.
Very bad. I'm trying to book a hotel for an upcoming trip to Asia. Trivago appears to have excellent deals, so I click on the selected hotels and Trivago brings me to Agoda, Priceline, or Booking.com -- and EVERY SINGLE TIME the price is more than what Trivago showed me. That is not acceptable. I do not recommend this site. Use kayak instead.
Very transparent website for comparing hotel and accommodation prices. I discovered the website while googling for hotels in Washington, they were one of the top results in Google and they convinced me to try comparing prices. In the end I didn’t book the hotel but it was good to see that there is so much potential to save a couple of dollars with the help of the internet and that prices are indeed varying a lot.
My girlfriend and I took a trip to Key West over the Christmas holiday and I thought we should try Trivago for our hotel booking on New Years. Historically, Ihave booked almost everything I dothroughHotels.com or Orbitz, but I had just watched an interview on Bloomberg with Trivago's CEO and was impressed enough to give them a try. Key West is usually sold out during New Years, or hotels make you book a minimum of three nights because of the high demand. So I was doubly excited when we were able to pull up just one night at one of the Waldorf hotels on Trivago offered through one of their partner sites. We promptly booked it only to find out it was too good to be true. The partner site was based in Istanbul and never sent any confirmation... because it turned out there never was one. The site didn't actually have to ability book a hotel in the Waldorf's database, but still charged our card. We were fortunate to get the charged reverse by our credit card company, but I was really shocked to have such a shady experience through Trivago. I may try them one more time, but I recommend you be very cautious.
A great site for starting your holiday hotel research, where you can either compare prices for a specific hotel or find a suitable hotel in your desired destination. They offer customer reviews for the hotels as well which help me a lot in my decision making process for booking a hotel.
I really like Trivago, it works like a meta search for hotels. You just need to enter your desired location or hotel, select dates and filter for your preference and you get a bunch of results from various booking sites. It's very intuitive to use and page loading times are really fast in my opinion, I use the page frequently to check for hotels.
I entered the dated we wished to travel some great offers appeared when we clicked on review the offer the prices had doubled & a message came up stating the dates requested may increase the room rates & suggested we may want to consider being flexible with the date
Will not use this site again
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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