Trip.comReviews 4,816

I booked and paid for my flight five days ago. They still gave issues the ticket and each time I speak to them they promise they will do it within 24 hours yet still five days later I have nothing! Don't trust this company. My flight leaves in a few days and I have no ticket. Now they are telling me to book elsewhere but they still have my funds and the prices have gone up. They 'promised' they would cover the price difference yet they can't even issue tickets!

The customer service for this company is SO questionable. I do not travel often and bought two plane tickets through this site because the prices were pretty good. I unfortunately ended up getting COVID right before my trip and tried to reach out to them for a refund, they were no help and said that I needed to reach out to the airline. Spirit did a wonderful job in reversing my travel credit and issuing me a full cash refund, however, the refund was sent back to trip.com instead of directly to me. After countless phone calls to both Spirit and Trip, I was told that the money would be sent to me directly from trip, but I could have to wait 6+ months. I waited 3 weeks and then had to reach out 3 MORE TIMES in order to get the status of my refund. After the span of nearly 3 months and countless inquiries, Trip.com was INSITING that I got my refund in the form of an airline voucher instead of my full cash refund, even after I provided all of my proper documents AND the confirmation directly from Spirit of the amount I would receive back and when. After sending my documents for a FOURTH time, trip finally escalated my issue and agreed to send my money back, however it was $20 less than what the airline had promised. I am still working on this matter with my bank but I will never use their services again. Stick to Hopper or buying directly through the airline, THIS IS NOT IT!

Booked flights and paid. Email arrived hours later just saying YOUR FLIGHTS ARE CANCELLED. No explanation. BEWARE!

I booked a flight for 2300 Canadian Dollars and after one week they told me they cannot book the flight at that price and I have to buy another flight which cost 3000 CAD. They said "after you use your flight we may return the difference", but I was sure they wouldn't.
They refund my money but I had to spend more and buy a ticket from another site.
They wanted to attract people with good price and then make them pay more.

Sent us around in circles regarding a refund and the customer service we've experienced was sub par to say the least.

First, they sent an email saying we could change the ticket, then they refused to change it, then they emailed me saying we could then they sent the initial change at 2am, giving only an hour to action it! Then every single change after that they said was unavailable and now the airline won't change the ticket!?!?
Rubbish customer service, ridiculously inflexible and unfair considering we cancelled the flight in advance and had to cancel due to Covid. RIDICULOUS money making scam

Booked me on an outward flight that didn't exist. Charged me £87 for a check in bag for the return flight. Then cancelled the check in bag and told me to re-book it direct with the airline. Then when I asked for a re-fund for the non-existent outward flight said the refund may come in vouchers for the airline. After complaining I got the refund, but obviously with a catch. It didn't include the outward bag check in cost. Really!? Still awaiting confirmation it will get refunded. AVOID AT ALL COSTS.

I booked a flight with them that was cancelled by the airline. Contacted airline to confirm refund and trip.com to confirm refund. Three months later and still no refund. I have the receipt from JetBlue showing the refund but trip.com has all types of excuses as to why I don't have it. "It's being processed" for 3 months …. They are perfect candidate for a class action lawsuit.

During my trip to the Dominican Republic,
I was able to book through trip.com.
Once you have searched for the hotel via the skyscanner website,
I was redirected to trip.com.
Having checked the various reviews,
The location and conditions (it was not specified that there would be additional expenses),
I booked at Los Corales Beach Village and of course paid.
Arrived in the evening at the hotel, at the time of check in,
I am required to pay 826 pesos, as electricity consumption.
To my grievances that none of this was specified on the site,
The reception person, somewhat rude (at that point I told him to respect me, as we don't know each other),
He pointed out to me that he had already had these problems several times with bookings through bookings with external sites,
But that no one had done anything to solve them.
Once asked if I wanted to pay or leave (I would have lost the money already paid previously),
I agreed to pay and I was given the relevant receipt.
Already unnerved by the situation, I was subsequently asked to pay an additional 50 euros (or $ 50) deposit
For any damage or shortages that I could have caused in the booked home.
I pointed out that in my life, it was the first time that a similar situation had happened to me
And in me, I thought I was in a candid camera... but unfortunately it was all true.
Paid the 50 euros (which were returned to me on my departure anyway)
I was finally leaving the house.
Arrived at the front door,
I had to shed some light on my cell phone,
As, even the light bulb did not work (but if I had just paid for the electricity? For not even having a light bulb to enter? Mah...).
The room was far from spacious and was quite neglected,
To which, I took pictures of the various imperfections,
So that I would not be charged any additional costs upon my departure.
The next morning, more angry than ever,
I called trip.com to inquire about the case.
I was answered by a very kind assistant who spoke Italian,
To which I explained what happened in detail.
This, he told me that he would talk to a manager,
That he would call the hotel and that within 2 hours,
I would have received an email with the clarifications of the case and a possible reimbursement of the excess costs incurred by me.
Well, to date, I have never received any emails, in fact I wrote them myself,
But no one has ever deigned to answer (not even in chat).
So I ask: is it honest to behave like this?
It occurs to me that the lower price than other competing sites will probably have a reason.
They will certainly no longer have me as a customer and I will certainly not give them positive publicity.
Stay away from trip.com and use well-known sites, from which (at least me),
I have never taken any rip off.

Will lie to you and steal your money. Never use this company, unless you are willing to lose some money.

UPDATE: It is now August 2022 (one year later) and STILL NO REFUND. They comment on our posts here telling us to send them an email for it to be escalated, but all they do is repeatedly tell you that its "in progress". They don't give you a time frame and won't give contact information to take this higher up. This is absolutely unacceptable and very poor business practice.

In August 2021, I received an email from trip.com informing me my flights have been canceled. They gave me the option to refund or change my flight so I opted to refund. I was notified that due to COVID, processing times are very long. I was informed to wait until Feb 2022 (6 months). I waited. In Feb 2022, I contacted the airline directly regarding my refund as the status on my refund says they are awaiting for the airline to process it. To my surprise, the airline informed me that they cannot see it and I needed to contact trip.com.

I contacted trip.com and they said "it was still in progress" and they would expedite my refund. I asked them whose end my refund was processing with and they ignored my question.

I asked how long it would take and I was just told I'd receive an email within 24 hours with all the details. It's now been 3 days and no email.

I have probably written 2 bad reviews in my 32 years of living and trust me I would never write a bad review unless I felt it might help others. But trip.com seriously have some work to do to improve.

From reading previous reviews, it sounds like they need to put in a lot more effort into finding more effective ways in running things behind the scenes.

Salina

The room was cancelled on their end it said the room was no longer available and they a 100% guarantee refund it says secure payment and everything. I've been calling GETTING HUNG UP ON not able to talk to a person in charge to get this figured out and I've been told they aren't able to cancel the charge because it wasn't an authorized card which makes no sense it a MasterCard. Ive been sobbing and trying to figure this out they also DOUBLE CHARGED me! So I'm out $1,000 with no Hotel still and my vacation is Saturday! HAVE A BLESSED DAY TRIP.COM may god be with you

I Booked a flight going back to my home country. I contacted the customer service for many times but no action and solution! I wasted my time and money for this SCAM agency! NO REFUND! I am very DISAPPOINTED! Never again!

Bought a round trip ticket in US but they put my first name as last and my middle initial as my first name and they blamed me for the mistake and I could not fly with the ticket. I had to buy another much higher price the day of traveling. They refused to change or cancel/reissue ticket and blamed the airline but airline confirmed that trip.com has the power to amend the name or reissue another ticket. They refused to make the change or refund for a ticket that was never used and is still open. They get their full bulk price refund from the airline and that is how they make more money! Most third party travel agents are honest but these guys have a good scam going to increase their profit. I learned to pay more and buy tickets directly from the airlines. Their app rating on app stores are not real people and are all made up.

The absolute worst!
Booked a return flight with them and the airline unfortunately cancelled the flight due to the Omicron Variant. Then i decide to change my dates now since flights had resumed and they are charging me $370 (on a $600 ticket) as change fee for something that was beyond my control!
I then asked for a refund and they said they can only refund me $85!
I contacted the airline directly and they explained that with Covid-19 cancelled flight customers can change their dates free of charge since it is beyond their control. So why does Trip.com require me to pay almost 60% of my original flight price just to change the dates! Rubbish!
Their reason was i didn't cancel my flight and I indicated that how could I cancel a flight that was already cancelled! By the airline! Due to Covid-19! Which is beyond anyones control!
Such unethical people who try to take advantage of clients. I am not the only one with complaints about Trip.com so best believe when I say SAVE YOUR MONEY AND DONT BOOK WITH TRIP.COM.
I still have not gotten a refund and I am still being forced to pay a change fee.
I may end up losing my entire amount at this point!
DO NOT BOOK WITH TRIP.COM!

Booked a hotel&flight package, flight was changed by the airline, so then made a request to change my hotel booking date to match my new flight but all three hotel- flight- package department customer support line been kicking balls with each other refusing to assist with my request. Took 30+mins nothing helped. In result I canceled my entire booking which took the longest for refund. Never book with trip.com again

Honestly no one should book anything from them. It's the worst place ever, the staff rush with the query, lack of acknowledgement and also the company is very unethical. I booked my flight to turkey end of December and I got covid. I had to cancel, as per Turkish airline this is allowed. I asked for a refund going back and forth with them after asking me numerous times to provide evidence and wasting my time. Weeks later they tell me I can't get a refund as airline doesn't support this? Yes it does, according to their website. Also when I called them some agents said I will be refunded. I have Never been so frustrated with a company and trust me I am a patient person. I mentioned to them multiple times that I am not sure if Il be able to travel this year again, no actual solution was proposed to me. I was like fine and managed to book days off for March so as I can reschedule, I emailed and called them. More than two agents told me that this can be exchanged and I don't need to pay extra, but received email in the morning responding that I do need to pay the fee, as I was very frustrated agreed to pay the feee. The lady on the phone mentioned that it will take upto an hour for me to receive the payment link. I waited and waited call them back again. Another agent did the request for me, later on I receive an email saying that it has been refunded and I can't exchange? Like what's going on here, I emailed back and another agent told me I can't get a full refund but I can do a voluntary exchange. Like, I am sooooo DISGUSTED, for the last two months I have been dealing with this. My TIME has been iwasted. HONESTLY, DON'T BOOK FROM TRIP.COM. The ticket was almost 400 pounds, such as waste of money.

Stay away from this place. There are so unhelpful I book a connecting flight from UK Manchester to Atlanta my Atlanta return flight was cancelled by jeBlue as a result of the Cancelation I would miss my return flight to UK. I contacted trip.com they offer zero help, and zero solution basically they leave me on my own to figure out my return to the UK. After I connected them on 4 occasions no help only generic emails. I have to pay for a separate flight costing me almost $300 in order to catch my UK connection. Stay away! This place is a shambles, total disgrace! They have responded to my review saying they contacted me, that is also a lie that is a copy and paste response they haven't contacted me to offer any solution.

On the surface they look OK. You choose your flight, they book it and the paperwork duly arrives. The trouble begins when you want to check-in online. You pop in your code and your email address to identify yourself…. Right? WRONG! Your airline refuses to recognise you. Why? Well, after many emails and calls to Trip.com, they finally fessed up to the fact that you have to use THEIR email address to identify yourself! Now, they never signalled this, nor did they GIVE their email address until badgered to do so. Even then, checking-in online was was impossible with their 28 character email address. Eventually they conceded there was a problem and checked me in but without offering me seat allocation or Priority options. On my return, I thought that with my hard-won information, I had hacked the Trip.com obstacle course. So I give my airline code and their 28 character email address. But NO! It was ANOTHER 28 character email address that was required, again neither signalled nor given. Please, unless you wat the pleasure of your trip totally ruined, avoid this half-baked company of clowns.

They change most of your details to generic info and when a flight is delayed/cancelled and try to deal with airline they need the information provided by the agency to match to your answers for securtiy (GDPR) reasons. However, Trip.com does not and will not tell you these details so, you are not able to get your rebooking or refund from the airline and definitely from the Trip.com so, you are ripped off by TRIP.com. I believe they are scammers working as an agent who would try every possible method to rip off people.

I booked a trip from Sofia to Paris through Trip.com, and the travel required a stop over in Napoli. My flight landed at 13h45 and the next one was to take off at 15:05, BUT the embarkation gate closed at 14:35, allowing only 50 minutes of transit time. Which would have been plenty enough IF I didn't have to clear both passport control and security check before boarding the next plane. Needless to say, despite my sincerest effort I could only reach embarkation gate at 14:50, thus I was turned down for the flight. I have been sold a connection flight it was hardly possible to catch due to the passport and security control. I asked to be refunded for the plane tickets and train ticket change I had to buy in order to fix my situation, both through call and mails, but I have been told that plenty enough of time was allocated to catch the next flight. None of my interlocutors aknowledged that 50 minutes to leave a plane, clear passport control for a full plane, then clear security check was too tight. Every time I got a new mail, it was from a different advisor, each of them seemingly not aknowledging what I said in previous mails. I am disappointed by the lack of professionalism both in the planning of the tickets you sold me, and both in the way my issue was NOT handled.