Trip.comReviews 4,803

Don't use trip.com you will have no customer support or help to refund air tickets we your trip is changed or canceled!
Total scam no backup

Beware... Trip.com changed the flight I was booking mid process and will not take responsibility. Their customer service said they will launch an investigation and get back to me in 24 hours. They did not. They won't offer a refund/credit and it would cost the price of the ticket just to change it. For your own sake do not use this website. I used it to save a couple dollars and now I had to buy a whole other ticket (not through them of course).

I had to cancel my flight due to a family death and I was upfront about this from the very beginning - told them it was a death of an uncle. The first person was very helpful and said he would put me through for a full refund considering the circumstances, and all I needed to do was provide a death cert and proof of relationship (although I did ask immediately how one would proof a relationship with an uncle, and the person said pictures sufficed). Obviously pictures didn't suffice and I had to prove it with my birth certificate. However, I got an email a few days later saying this request has been rejected as it was not a death of a direct family member and that is their policy - which is crazy because the first person who spoke to me already knew it was an uncle and said I would get a full refund as long as I provided the relevant documentation which I did. Very inconsistent and frustrating experience especially when it is already a stressful time.

I booked through Trip Advisor site with Trip.com. Unfortunately I did not notice that christian name and surname should be entered wrong way round. Tickets were issued in 2 hours they say. I have been trying to get the name corrected for 8 days now. The airline say it can be done but through Trip.com as I booked through them.
They did nothing for 3 days then they asked for a change of flight in error, they cancelled that then after 4 days requested a name correction. The airline says no record. I have been emailing and on chat to Trip.com several times a day for 8 days but still no name correction!?
I fly in 8 days time from UK to new zealand. How I wish I had booked elsewhere!

I booked a hotel through this site March 2022. Decided to pay upfront like I normally do: $105. I get to the hotel and they let me know they did not receive payment and strongly pushed me to contact them to make sure this would be remedied. I do this in front of vendor. They assure them payment would be into their account within the hour. I leave and run some errands and visit family. When I get back 6 hours later, I am locked out of my room. I contact the vendor They never received payment. The vendor also lets me know they also don't have a contract with Trip.com, only Expedia and Trip Advisor. They want payment. I pay them $95. I go to my room and immediately get in contact with my bank. They provide me with a refund for the room I paid through Trip.com. Not sure what happened this week but I just had the original amount taken out of my checking account from my bank. I never received a refund from Trip.com now I need to talk to my bank. This site is bunk, bogus, and very scammy. DO NOT USE! This web site should be blocked from internet searches.

Be sure to avoid the trip. Com. It is dangerous and you will lose your money. I travel constantly and due to covid I have had frequent contact with agencies. I made the big mistake of turning off the first lights on 9/3/22 and 11/3/22 on the trip
Com. I am even going to take legal action against the company as it withheld money from me and never returned it to me and on the other hand you can not have a responsible service.

Booked prize freeze and then tried booking the same flight after 2 days. However, They locked my account AND did not let me book the flight saying prices have risen. And that is exactly why the feature called price freeze exxist. Right? And I had it but still couldnot buy the ticket. Customer support told me to wait until upper management calls me back at 7 pm. Its 1:14 am and im still on hold. Wish I could give ratings in minus and warn others about this scam company. The most terrible chat and call experience I have ever had. Almost wasted my 4 hours worth of time for calling and being on hold from these trip.com cheaters.

Zero for web responsiveness
Zero for customer success and support experience.
100 for designing hidden policies and terms to scam its customers.

Takes 2 minutes to purchase a ticket for them to debit you, but it takes 30-120 days to refund you if there is a cancellation. They also don't give a full refund they a 75% refund even with cancellation insurance.

Booked a 2 night stay at Yosemite Valley Lodge. Trip.com booked us for two, 1 night stays, which meant we had to checkout after one night at 10:00am and couldn't check in to our new room until 5:00pm. Then I learned from YVL that our room night standard rate was less than half of what Trip.com charged us. They are basically scalpers whose bots go out and buy travel services, then turn around and rape the unsuspecting public. Avoid this China-based company at all cost!

trip.com is a scam they take your money and issue ticket for a month after then they blame you on making a mistake there app shows that my ticket is for 28 april the invoice they send is for 28 may!
They never issued ticket for me when i bought the ticket!

Horrendous, the worst company ever,
They are horrible liars, my wife entrusted them to book a flight ticket with wizz air for her Ukrainian grandparents fleeing the war, the day of the flight she tried checking in on wizz air directly since they didnt offer the check in themselves,
She added a 10kg luggage on the wizz air site but couldnt pay for it because the invoice data was in their company's name and in CHINA!

This made the whole system go in tilt, we called them 5 times in a hurry as we needed to get to the airport and said they would resolve and that it was USUAL FOR THEM, but that in the worst case scenario they would OF COURSE reimburse the airport check in fees (40e per person!) as it was their issue!
They said that in the registered conversation that they sent us and in chat messages for which we have the screen capture of!
When we saw that they were not resolving anything we proceded to check in and pay an excruciating 80e in useless fees as the person in the trip.com chat gave us the green light and said they would reimburse us.

We pay confident they will take their responsibility and today "Bjergsen" a customer advisor writes:
"We are sorry that we cannot refund you the check-in fee. (.)
Second, we Trip.com have not process your booking with pending service. The 10KG baggage is added by yourself and you fail to pay the service. Hence, we will take no responsibility for that.

Thanks for choosing Trip.com. We look forward to serving you again in the near future."

No worries Trip.com we will write to the european consumer protection agency and we will write what happened to us everywhere so people know it!
We will not yield!

Booked a return flight to have one half canceled and the other half booked. No refund and no way of getting to designation now so can't go: they ruined my holiday, have the worst contradicting customer service and lie about airline policy in prefer to force you to pay for alternatives beyond your affordability., they make out they are saving you the hassle of booking separately. Lesson learnt with a third party agent, their ridiculous system of telling you tickets will be confirmed in 72 hours and then only book you onto a portion on it removing your choice of date, destination and price. Be warned, I have learnt an expensive lesson. Tripp.com, I've seen your awful systematic pathetic apologys in responses a hundred times while I tried to sort the mess out to no avail.

Airline switched to another airport in Dubai (DWC instead of DXB) and I received no notice of the switch, even their app said to go to DXB until 2 hours after the flight had taken off! They offered terrible support and made me book another flight off my own money as they needed to 'investigate'. Now trying to do a partial refund despite their policy stating a free flight and full refund of the original. Appalling that skyscanner (a company i thought were decent) support trip.com. AVOID AT ALL COSTS

***Do NOT use Trip.com for anything***. I can only assume the 5 star reviews on other sites are fake. Trip.com took my money instantly and sent me a confirmation. 60 hours later, no ticket. Queried this. Trip.com told me to wait another 24 hours. So I called the carrier directly (Air New Zealand) who advised me Trip.Com had not ticketed the flight and I wasn't on it. Flight booked out. Called Trip.com back with this news. They offered to give me a credit. I wanted money back. Guess what. 10 days to process. Staggering incompetence to the point of thievery. Do not touch Trip.com. Even with the longest barge pole on he planet.

Had an experience where due to site mulfunction requested flight date was converted to a wrong date. Purchase was canceled from my side - what else one should do, but as the ticket was non refundable, company does not take any responsibility in this case and had refunded out of total purchase amount only 0.80. Lack of professionalism, customer care, responsibility and what else not. Torture for months… Trip.com - avoid in large scope.

They just stole 130 euros from me for a flight that has been changed just 20 days before my actual trip

Hello,
I think this is the worst company I've dealt with. It took the company days to tell me they couldn't be of assistance. I just wanted to move my reservation by one day and with the same total nights at the hotel. I got different answers each time. First, it was up to the hotel. The hotel said yes but that trip.com must approve Trip.com then said they had to contact the "supplier" and would get back to me. 48 hours later they emailed to say the "supplier" said no. I complained and they said they would call. I waited and waited. Now it is up to the hotel and trip.com says the hotel says no. This has gone on for days. Terrible.

I bought a ticket from Faro to Liverpool to Amsterdam. At the AirPort it turned out that 50 minutes for transfer was far too little. Ergo: trip.com sells inconnectable "connected" flights. Confronting them with the cost I incurred Booking another flight to Amsterdam, they refused any responsability.

So: never fly with trip.com

I'm trying to do the right thing and change my reservation so I don't go to the hotel sick, but trip.com has been giving me excuse after excuse saying the hotel is the one that needs to modify the reservation. I have spoken to the hotel manager multiple times. They are fine with modifying the reservation, but it needs to be done through trip.com. Trip.com insists the hotel needs to do it, now it's after the 24 hour cancellation window and trip.com is saying the hotel won't allow the cancellation or modification. I asked to speak with trip.com customer service manager but they are refusing to contact me because she is working from home and is speaking with someone else for the past 45 min. They said they would call me back, never did before, why would I believe them now. I'm writing this review while I'm on the phone waiting. I'm wondering if I'll "accidently" get hung up on

I lost a reservation at a hotel because of this website. Wanted to change departure date. Never again!