Trip.comReviews 4,820

Trip.com showed that a certain was available and I booked and paid for it and it turns out it wasn't available. Not only that, but I have to wait about 14 days to get my money back. When Trip.com sent my confirmation email for my booking, it did not include the Hampton confirmation code necessary to claim the booking I bought. I was stuck with a useless number and not able to get into a room. You can obviously imagine my buyers remorse and frustration.

Do not but from this website. The refund policy is so bad that they barely do nothing to get you a refund.

These guys had good quotes but did not refund my purchase even though I specifically purchased the proper insurance. Their website is a maze of nonsense when you have an issue. Take a hint: move away.

We were planning a trip to Switzerland, came across the website and it had great prices (should have been the red flag) booked a double room with Swiss Star through them. It was a self check-in apt-hotel. We just got a confirmation email from trip.com and never received an email with details for the check-in date. Get to the hotel try to reach out to customer service from the hotel and trip.com and nothing. Spent several hours outside the hotel with my sister trying to reach them for the lock-box code to get the key and still nothing. Watched other customers also experience the same thing we were on that very day. Finally we booked another hotel room via booking.com (more expensive but definitely reliable). Once we returned from our trip, we reached out to Trip.com for a refund and they offered to reimburse us 24euros because it was our fault we didn't check-in (we never got an email for the check in). Several phone calls later and they still won't fully refund us, with the new reason being we didn't call the hotel the day before our check-in date (even though, it clearly stated in their confirmation email that they would reach out to us with the check-in details).

حجزت و كانت عندي مشكلة احتاج اغير التاريخ
وتواصلت مع الموظف عن طريق المحادثة و تم اخباري في حال الغاء الحجز المبلغ مسترد قبل صدرر التذكرة و لم يبلغني انو الالغاء لم يتم و بعدها تواصلت مع شخص اخر و تم ابلاغي العملية قيد الانتظار و انو المبلغ محا يرجع كامل
كل شخص يقول كلام
الان احتاج حل!

IF YOU MAKE CANADIAN RESERVATION (FROM INSIDE THE U.S.) THEY DO NOT HONOR THE EXCHANGE RATE.
THEY TAKE THE FULL AMOUNT from you...THEN...THEY KEEP THE EXCHANGE RATE YOU SHOULD
HAVE RECIEVED. THEY STOLE OVER $34 FROM US. THATS quite a bit of money if you do that a few hundred times.

I made a booking and they made my wife's name inverted in reverse order. When I reach out to trip.com they came back saying it is not possible to fix it at their end and I need to reach out to Vistara (airlines). When I reached out to Vistara (airlines) they say it needs to be fixed by trip.com.
When I ask trip.com to change it, they want to me to cancel the booking and book a new ticket. Whole thing feels like a big scam. Why do I need this kind of stress couple of days before my travel. Please stay away from this site.

Thanks to Trip.com for modifying my booking schedule after more than 24 hours of making follow ups. Thanks for your kind understanding and concern to us... your customers.

I booked flights from london to cuba, connecting in madrid. The flights from madrid to cuba were cancelled by the airline (for which I have been granted), but i was told i couldnt get a refund on the london to madrid leg, despite paying for a self-transfer guarantee. I've lost £300 through absolutely no fault of my own. It feels like i've been wilfully defrauded.

Also the estimated date of my refund in 28th December! (its 2nd November today). So in the meantime i have a cash flow issue trying to rebook alternatives for my trip because now trip.com will hold onto my money for virtually 2 months.

Absolutely shameful, bunch of pirates. Never ever ever book through trip.com

I made a geniune mistake in booking a hotel room: instead of Dec 16-17 I booked the hotel for Dec 15-16. I only noticed it when I was reading the email confirmation and rang straight away first the hotel then the Trip.com "customer service".
It does say the fee is 'non-refundable' but what about cooling off period? Normal companies give at least 30 minutes to cancel your online purchase for cases like mine - a geniune error happened during online reservation.
I don't recommend this service. Avoid!

Horrible experience! Do not ever book with trip! We booked the flight and hotel bundle but to our horror our hotel confirmation was not confirmed with the hotel side! Customer service would tell us that the booking was confirmed, sent us many emails with new booking numbers and tell us to contact the hotel directly! The staff was not helpful and we encountered even staff - Bella Xia from the Shanghai branch who was yelling back at us!

Help us understand why you advertise a bundle product which we paid for in full yet we end up being penalised due to trip's lack of proper implementation

Furthermore we spoke to many staff -Weel, Realyn, Gladies- told us they would need 24 hours to investigate (not sure what they are investigating since they themselves said the booking is confirmed) but after 24 hours we were told to wait another 24 hours - make it make sense

Our trip is in two days lol wonder how many 24 hours they will make us wait

For a company that is supposedly reliable they are giving off scammer vibes tbh

I was looking at an overnight hotel stay, found through google and went I went to book it through trip.com I didn't realize they changed the dates on me. Why would it change the dates randomly? Every other website in the world takes the dates you put into google hotel finder and uses them. However, they did not. Anyways no big deal I thought I'll just have them change the dates.

So I legitimately sent in a request within 18 seconds of booking. Then 2 days later (said 1 hour btw) I got a email saying my request has been denied by their partner.

I went to get support and the person basically said (btw we use partners for everything and you're screwed!)

So I basically got a 100 dollar lesson to never use trip.com.

If somebody reads this, please refund booking# *******7914. What a disgraceful business practice.

We booked through trip.com for this flight and were made aware that the connection in Madrid to Santiago was cancelled? We had to rebook another airline while on vacation to do the Camino and spent an extra amount that we were not prepared for. In trying to deal with trip.com they just will not help with the connection being cancelled and will not accept any responsibility! Do yourself a favour and do not book any trips through this site as they are will not reimburse for any cancelled flights.

Hello guys,
I bought a ticket from them and I was pissed off and waste my time. They have non sense all including Manager.
They are scammers and will charge you alot if your plan changed.
So I really don't recommend trip.com. Please be safe

Booked flights and paid,,airline company blocked my booking because i had booked through trip.com,,trip.com refused refund,,lost my money,,not happy

Almost 4 weeks ago I bought 2 tickets and I did a typo in each name. Within an hour I called the customer support, I send the ID card and was ready to pay the small fee it normally cost to have name changes.
I kept receiving emails from different agents, and being told I had to follow payment links, that was then send to me 3 days later and payment link sent in the middle of the night (1am and 2am in the morning) running our within 1 hour, which means every time I tried to pay in the mornings the payment link did not work and we had to start over again and again, everytime at a more expensive price! I complained and the customer again, and they seem to have found the issue, I needed to download the app, as payment could ONLY be done on the app.
I finally complained so much, that they sent a payment link that was in Chinese Yen not in Euro, and after paying 840 euro for the ticket change they inform me 5 hours later that is not possible to change the name on this flight, (something that the airline has informed them). -this is a fact that they could have informed me about 4 weeks ago, now new tickets are super expensive, no refund on the tickets (as it was work tickets I did not pay extra for a refundable ticket as we needed to go). But now Because of 3 letters the tickets are useless. I have to buy new tickets at a very expensive price, since we need to fly next week and the service has been overall unacceptable, confusing and seemed overall like a scam to just lure customers to pay more money. They also kept answering emails from different agents, using 2 different booking numbers, just to make the whole experience even more confusing.

All a scum, just bought a discounted railcard, which I never received. PLEASE STAY AWAY. Also booked a flight via these guys not long ago and that was a total disaster too as we couldn't check in... Not sure how to get my money back either grrr

Trip.com's have no ability to resolve issues or honor refund requests. Many customers including myself are left feeling helpless and dissatisfied. My experience has been a nightmare! Abandoned for 3 days with no recourse to funds for accommodation, taxi's & food and they do not care, why? Because they already have my money and lined their fat cat pockets with it.

Trip provide a sub-standard service and if you want to waste half your life, try speaking to their customer service handlers, repeat pre scripted answers and deflect the blame for their errors, refuse to acknowledge any complaint and 10 weeks on I am still waiting for a resolution and a reply from their senior escalation team as they so call it! They do call you in the middle of the night and leave garbled messages and thats the senior escalation team following up a complaint, its so bad you couldn't make it up.

So Trip, 10 weeks on and still waiting for a full refund but again all we receive are AI duplicated blurb which is neither informative or helpful. They are rude and do not read or digest anything you say or write. They lack the necessary skills, customer support, or infrastructure to meet expectations.

There should be a box for a minus star! I hope this review deters customers from being scammed out of their money. There are good travel agents out there, unfortunately I stumbled across these cowboys via skyscanner who I have found out are owned by Trip.com Group. Never again will I use either of these two!

Update: 28/10/2023 they end your chat when challenged for details of their legal department and escalated complaints! They state that neither the handlers or managers can provide you with this information as it's against their protocol, therefore, you can not speak to anyone in authority, absolute crooks!

Not only did i get the cheapest fare, i got service better than expected at this price point. Ticket was issued within 20 mins of booking on their site, and updates were prompt and timely. The information displayed was also accurate and no confusion.

I recently had an unfortunate experience with Trip.com that left me feeling extremely dissatisfied. My interactions with the platform have been marred by several issues, and I believe it's crucial to share my feedback to highlight the problems I faced in the hope of improvements.

First and foremost, I had an ongoing issue with my rail card not displaying on my Trip.com account. This issue was initially reported 15 days ago, and despite multiple attempts to seek assistance, I have received no response or resolution. The lack of communication and progress on this matter was deeply frustrating and stressful.

Furthermore, I had requested a refund for a London to Plymouth train journey, and this request was not acknowledged or processed. The absence of transparency and responsiveness on this front added to my frustration and inconvenience.

The cumulative impact of these issues on my mental health and overall experience with Trip.com has been substantial. The stress and inconvenience I endured were not at all what I expected from a reputed travel platform like Trip.com.

I believe in the importance of effective communication, quick issue resolution, and transparency when it comes to handling customer concerns. Unfortunately, these aspects were lacking in my experience with Trip.com.

I have also reached out to Trip.com via email to request compensation for the mental distress and inconvenience I experienced due to these unresolved issues. I am hopeful that Trip.com will take this feedback seriously, address the problems at hand, and consider improvements in their customer service and issue resolution processes.

While I acknowledge that mistakes can happen, the way in which they are addressed makes a significant difference in a customer's perception of a company. I hope that my concerns are taken into consideration and that steps are taken to prevent similar experiences for other customers in the future.

I eagerly await a response from Trip.com, and I hope for a prompt and satisfactory resolution to the issues I have faced.