Trip.comReviews 4,764

"Second worst experience with Trip.com. Their customer service is comparable to a bus station at the edge of a remote terminal. They canceled my flight once in 2017 at the last moment, putting me in a very difficult situation, and now they've done it again. They canceled my flight; I requested a reschedule, they rescheduled it, and then they rejected the reschedule. I asked for a refund, and they said it would take 15 days! My recommendation: travel by boat if you must, but don't book with Trip.com."

So, got a round ticket to Moldova form the Philippines, trough Singapore and Frankfurt, the ticket's price was 74,404.00 pesos. Payed extra to get the full refund and everything. Got to Singapore they didn't let me fly to Frankfurt they apparently didn't like the visa, couldn't see black and white.
Asking for a refund, and the refund is 6,596.00
6k from 74k, nice.

Never again will I use trip.com for anything. Period. My non-cancellation booking through them cost $35.33 MORE than if I had booked it through the hotel website. The "price match guarantee" is NOT a guarantee, but you won't know that initially because you have to go down a rabbit hole to find its very narrow and restrictive terms - which no average person will do until or unless there is an issue. When you do navigate the maze and you eventually find the details, you see that you will never be refunded any difference in what you've paid money for. Instead of getting the difference refunded, should it fall through the cracks of the narrow guidelines, they will give you site restrictive, imaginary "coins" which each are only a small fractional amount of the wasted dollars you would still have by directly booking with the hotel yourself and can only be used on trip.con. I highly recommend scrolling right past trip.con to avoid the fake savings and immense frustration unless you are in an economic class that enables you to literally flush money down the toilet just because you can.

Terrible experience with Trip.com
I booked a flight from SGN (Vietnam) to YYC (Calgary).

When I arrive Vancouver (YVR), they book me a flight in a different airport which is 70km away and expect to self-transfer there which make no sense, and they don't admit it is their system issue.

I used to book flights with Trip.com, paid more than 3,500$ to this point, but I will never travel with them again going forward.

I had a deeply frustrating experience with Trip.com regarding a flight cancellation. Due to a last-minute cancellation (which was not my fault), I had to call their customer service multiple times to reschedule and later cancel my flight.
What they failed to inform me was that these calls would result in a massive €111.40 phone bill! At no point did the agent warn me that I would be charged for the calls, despite them knowing I was making and receiving multiple calls due to their service issues.
When I raised this with them, their response was dismissive. They blamed me for not knowing about my phone plan instead of acknowledging that their agent failed to disclose this important information. Their compensation offer of 20 USD in "Trip Coins" (store credit) is nowhere near a fair resolution.
This experience has completely eroded my trust in Trip.com. Instead of taking responsibility for their poor communication, they keep pushing blame onto the customer. Be warned: if you have any issues with your booking, you may be left with unexpected costs and no proper support!
I will never use Trip.com again and would strongly advise others to think twice before booking with them. If you value transparency and customer support, look elsewhere!

#TripCom #CustomerServiceFail #HiddenFees #BadExperience

Appalling service, I booked the flight through this company from iguazu to Buenos Aires, they gave us 2 connective flights. Now with only short time left they sent me an email stating the flight has been changed for one passenger for first leg. That makes us impossible to use the flight as the gap between two flights makes impossible to get to second lev for one passenger. When I try to cancel my flight, they statd there is no even refund for the flight. Total scam and rip off. Looking for another flight it will cost us a fortune. Dont trust trip.com, totally untrustworthy and you will lose your money.

I made a hotel reservation on trip.com and I will never use this again. What a mistake! I made the reservation on an incorrect date. I immediately, like less than a minute after clicking BOOK contacted trip.com to edit the date and they will not allow any edits or cancellations. They claim they are not the 'supplier' of the hotel rooms. Never ever again.

I booked, paid in full and received a confirmation for a "Junior Suite Elite" category room at El Cid Marina Hotel in Mazatlan Mexico. With follow up from the hotel the room was found to be lower category "Junior Suite". These are two completely different room as such the amenities offered are not similar. Trip.com has advised that the room is similar as they are both junior suites. I would liken it to having an "Ocean Front Junior Suite" confirmed and then being advised actually the room category is "Side View Sea Junior Suite". In all honesty would you then tell me "Its a similar room they are both junior suites"? I dont think so or at least I hope not. I have been advised that Trip.com is sorry but can do nothing for me. Dont believe trip.com "Service Guarantee".

If I could give Trip.com zero stars, I would. My recent experience with them was nothing short of a nightmare. I booked a car rental in August for €674.40, expecting a seamless experience. Instead, when I arrived at the Sixt dealership on December 20, I found out my booking had been canceled. No explanation. No prior notice. Nothing.

To add insult to injury, I had to make a new booking directly with Sixt, costing me an additional €635.76. Trip.com failed to deliver on their contract and left me scrambling on arrival day. And that's not all: the vehicle I received was a lower category and completely unsuitable for my trip in the Colombian mountains. I originally booked an SUV (Chevy Tracker) but got stuck with a Chevy Onix unless I paid another €450 for an upgrade.

For two weeks now, I've been chasing Trip.com for a resolution, sending email after email and receiving nothing but empty promises and stalling tactics. Their so-called "Customer Success Team" has failed to take responsibility or provide a satisfactory timeline for action. The blame-shifting between Trip.com and Sixt is pathetic, and their lack of urgency is insulting.

I've now demanded a full refund of €1,124.40 (€674.40 for the original booking and €450 for the upgrade), and Trip.com has done absolutely nothing to address this issue. This is not just bad customer service—it's outright negligence and dishonesty.

Save yourself the frustration, wasted money, and endless headaches. Trip.com is unreliable, unprofessional, and untrustworthy. I'll never use their services again and strongly advise everyone to do the same.

The resort said their records showed the booking was made through trip.com, but they said after looking at the ref number it was made through one of their agencies. They could not tell us which agency, what sort of company is that. I got no conformation email on the booking. I made other bookings through booking.com and agoda, with no problems, good notifications and backup. I know never to use trip.com or any other company with the word trip first EVER AGAIN. BAD EXPERIENCES I CAN DO WITHOUT. DARYL

We were recommended to this hotel 景里亿宿 when we booked our trip to Lijiang Yunnan China via Trip.com planner. When we arrived we discovered that the hotel is undergoing renovation works. Neither did Trip.com or the hotel informed us before hand and we were being arranged into a room type which is not suitable for family, ie duplex with a bath tub in the middle of the room plus one needs to sleep on a sofa bed. We were not informed beforehand on the room change as our original booking is a room with 2 double beds. The hotel staff just said that that's the only available option for us and it's an "upgrade"!
We booked the hotel with breakfast but were told the hotel staff preparing breakfast was on leave and there will be no breakfast! Worst of all, the hot water became intermittent during shower and the next day there were no water supply at all when we return from our day activities. The hotel staff was not apologetic at all amidst all these. We decided to shift to another hotel as we were totally disappointed with the service. Trip.com arranged us to another hotel after we made a serious complaint to them.
However, Trip.com does not allow us to write a review on the hotel in their platform which is depriving consumer's right to share their true experiences and feedbacks. They appears to push the blame to the third party planner engaged under Trip.com though the contract and payment were done with Trip.com.

Just hope that our review can let others to make their judgement calls when making their trip arrangement with trip.com.

Where do I start!

We were supposed to go on a trip to Spain and purchased the recommended connection package through them. The connection between the first flight and second was just over two hours, but changed closer to the travel date. It went down to 1.5hrs.
I called and told them I was concerned if their were any delays that could be cutting it close. They reassured us it was more than enough time and to keep our flights the way they were. There ended up being a 1-hour mechanical delay and the airline told us not to get on the flight, as we would miss our connection. They offered to put us on a flight tomorrow.
We called trip in a panic and we're told to approve the change and they would help us with the last connection.
Well, once we made the change with the airline and called back, they were singing a new tune and told us it would cost us each the whole amount of our trip to change the last flight. We would have never agreed to accept the change with the airline and would have demanded a refund, while at the airport. We guaranteed would have received it, as it was happening in real time.
We ended up arguing with trip all night and the whole week we were supposed to go on our trip about refunding us for something that was out of our control. They should have changed our flight when it changed over a month ago, but lied and told us we would be ok, and if not, they would help.
Who knew that help meant charge you double for your trip or say goodbye to the money you paid.

We called the airline and told them what was happening and that their delay caused us to miss our entire trip. They said they would give full refunds if the flight offered didn't work for us, but because we booked through a third party platform, the refund had to come through trip.

We told trip this and they said they would handle it. We'll they just kept passing us on to a new person every day, not making proper notes on the situation and asking us a few times if we had gone on our trip!
I have never had to repeat myself to so many people in my life! They were completely useless and 100% relayed the wrong information to the airline, causing the airline to deny the claim. We called the airline repeatedly and were told, yes, we were entitled to a refund. It went on like this with trip for weeks. We finally gave up and contacted our bank. Trip called us every day demanding we tell the bank to take the charge back off and they would help assist with our issues. They still didn't understand that we missed our entire trip!

I will never book off a third party platform, especially Trip.com.
I have heard horror stories from other people, but never took it seriously, until it happened to us.

They are a money hungry company, with terrible customer service.

Trust me, do not book with them!

I booked a flight from Islamabad to Frankfurt through Trip.com (Booking No. *******0001) and had a terrible experience. Three days before my flight, I asked them to provide the "OK TO BOARD" status, which the airline can usually give within 2-3 hours. They never provided it, and I ended up missing my flight because of this.
I asked for a full refund because it was their fault, but now they aren't responding to me at all. This feels like a scam. I regret booking through a third-party site like Trip.com, and I advise everyone to book directly through the airline to avoid this kind of hassle.
Trip.com, I want a FULL REFUND for making me miss my flight!

Worst service I ever faced in 14 years. Customer support do what they can, but basically you will end up having to buy new tickets with an actual airline, thus you will lose both time and money by using their "service".
AVOID AT ALL COSTS

Unfortunately, my experience with trip.com has been very disappointing. Just a few days before I was supposed to check-in, I received a message saying there were issues with my personal data, which was highly inconvenient since I was out of town and not constantly checking my emails. What's worse is that this issue could have been avoided if they had asked for data confirmation before making the payment, instead of just a few days before the flight. This reflects poor organization and even negligence on their part.Additionally, rather than helping to resolve the issue, they simply blamed the airline without offering any solutions or assistance. This situation has caused a lot of frustration, and as a result, I cannot recommend their services under any circumstances.

Booked a short domestic flight through Trip.com. The flight was cancelled. Trip.com has refused two refund requests thus far and continued to give me the runaround. I'll most likely have to dispute the charge. Not only were my flights cancelled, but I've wasted 2 hours trying to get a refund. Personally, I'll never use them again.

Stay away from this booking platform! Prices might look more reasonable but if you run in to issues they are a complete nightmare. My sister and I took my mom on a 70th birthday trip. Purchased our seats and baggage ahead of time through trip.com. Went to check in for our flight and the seats and baggage were not showing. Called trip.com kept getting the run around, no clear solution. Was told due to time to repurchase and they would refund. Two weeks later, still no refund. I have received 7 emails saying they are looking in to it. I have spoken to someone multiple times, uploaded receipts only to be told they are looking in to it. Waiting on almost 400 dollars to be reimbursed. I am still confused on what further needs to be looked in to when receipts of the original purchase are uploaded, plus the repurchase which they directed, and now two weeks and no refund as of yet. Again, DO NOT USE this platform. Extremely poor customer service. Not worth the cheaper ticket.

0/5

I had an absolutely dreadful experience with Trip.com, and I strongly advise everyone to steer clear of this company. Here's a detailed account of my ordeal:

I booked a flight through Trip.com, which was scheduled for Thursday, June 27th, at 4:30 PM. The flight was delayed to 7:15 PM, and I received an email from Trip.com instructing me to arrive at the airport at least 2 hours before departure. Following their instructions, I arrived at 5:15 PM, only to find the check-in counter closed. This was confirmed by the photographic evidence I obtained, showing the counter closed at 5:00 PM, 2 hours and 15 minutes before the flight.

Despite my best efforts, including spending four hours on the phone with both Royal Jordanian and Trip.com, I received no help. Over the next three days, I made countless calls, often late into the night, trying to resolve the issue. I ended up having to book a new flight out of pocket, which further drained my resources as I borrowed money from friends and family to cover basic necessities.

I presented all the necessary evidence to Trip.com, only to have them fabricate excuses and outright lie about the check-in times, shifting blame to the airline. Their customer service was abysmal, with representatives like Darren and Martha refusing to take responsibility, despite their initial instructions leading to my missed flight.

Trip.com's response was to offer a measly 5000 Trip Coins as "emotional compensation," which is an insult given the financial and psychological toll this experience has taken on me. They ignored my evidence, dismissed my claims, and failed to provide a satisfactory resolution. They even had the audacity to claim that the airline's check-in system was outdated, a flimsy excuse to cover their negligence.

In short, Trip.com's lack of accountability, dishonesty, and appalling customer service has caused me immense stress, financial loss, and a significant disruption to my personal and professional life. They are unreliable, untrustworthy, and have no regard for their customers.

I will be taking legal action and ensuring that everyone knows about my experience with this disgraceful company. Avoid Trip.com at all costs – they do not deserve your business.

Ghassan Solh

Avoid trip.com while flight booking
Hi everyone,

I hope you're all well. I wanted to share a cautionary tale from my recent experience. My biggest mistake in life has been choosing Trip.com for flight booking. I would strongly advise all my friends and family to avoid using Trip.com. It turned out to be a complete waste of both money and time. Please be wary when booking your flights and look for more reliable options. Your travel plans deserve better.

Take care