On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com has a rating of 4 stars from 4,821 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Trip.com most frequently mention good experience, book flights and best prices. Trip.com ranks 5th among Hotels sites.
We monitor reviews for authenticity
The ease of dealing with Trip.com is phenomenal.
Found bargains in had no hope of finding so saved me heaps.
Will be back.
Thanks guys
On my arrival in the Hotel in Sharm El Sheikh I was asked to pay an extra for a mis-classification of the age for children (not a mistake made by me but by trip.com). Thanks to customer support services (quick and supportive) - and in particular by Vera (duty manager) - I received full refund plus a small additional sum for the pain and stressful situation. The problem was solved (and the holiday saved).
Hi Nicola C,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
Flight was rescheduled by 3 hours! But if I want to cancel or change the flight I have to pay! This is a trap - now they can constantly change flights and get additional money
Dear Lyudmila N,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
I first became acquainted with the app back in 2017 when it was still known as CTrip.com. I was new to China and some of my colleagues recommended it. I have used it for trips to Thailand, Hong Kong, Malaysia, South Korea, Vietnam, and Singapore. I've also used it for several trips back home to Canada for summer holidays. The app is also great for booking trains within China. We get great selection of flights and hotels, and also great deals. Highly recommended.
Hi Imran K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Very nice and smart.
AI model took 4 more questions to realize my flight meal requests.
But at the end it succeeded in less time and effort.
I suggest that service which is essential to be added as seat reservation.
Thanks
Hi Hussein H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
มีการแจ้งเตือนเที่ยวบินและรายละเอียดการเดินทางอย่างต่อเนื่อง
Hi Yok B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
My driver for the Great Wall of China private tour was really friendly, drove well and was very punctual. He communicated well (even though he did not know English) we used the translate app to chat during the tour. Would recommend for anyone else who wants a comfortable friendly experience
Hi Maddie S,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I've been using Booking.com for a while but I was recommended this app from a friend. I like it better and doesn't mess up languages, currencies, etc as B.com does.
Hi P P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
شكرا لكي من القلب انقذتي وضعي بعد تعرضي للاحباط والمشاكل الذي حدث داخل الفندق التي زعزت اماني وسفرتي رغم انه كان صعب حل الامر الا ان بذكاءها اوجدت حلول بديلي وساعدتني وانا ممتنه لها لان عير ذلك كنت ياطر الى حجز رحله والعوده لبلدي
عميلنا العزيز،
نحن نقدر تقييمك السخي. يلتزم فريقنا بضمان تقديم تجارب استثنائية للعملاء يوميًا. تعد ملاحظاتك مصدر إلهام لنا للحفاظ على نهجنا الأفضل وإجراء التحسينات اللازمة عند الحاجة. نحن نتطلع بشغف لخدمتك في رحلتك القادمة ونشكرك بصدق على اختيارك لنا. نتمنى لك يومًا رائعًا.
Easy to use. Fair pricing.
My flight last week was delayed and Trip.com alerted me the evening before. They kept updating me, enabling me to go to the airport without wasting too much time. Well done. Thank you!
The app is easy to use.
Hi Eric H,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
ថៃឈ្លានពានដីកម្ពុជា កម្ពុជាត្រូវការសន្តិភាព
Hi Sakrony N,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked a room at 248 street hostel and paid by bank. But the booking did not go through. When I called the call center, they could not resolve the problem. I did not get the refund.
Dear Pyae Sone P,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Whilst Trip.com's booking experience is seamless and simple to do, the true value comes in regular updates so there is confidence after online booking. In addition, it is very easy to make changes to the booking or to cancel the booking with refunds processed accurately and quickly - all with regular updates as to where your request is up to. This is better than most apps I've tried so well done.
Hi Steven G,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had a great experience with Trip.com's customer service recently. I had booked a hotel months in advance, but a sudden renovation meant I had to be moved to another property, which is never easy, especially just two months before my trip.
Jennifer from customer service and Violet from the Customer Success team were both incredibly responsive and helped me find a solution that truly worked for me. I really appreciated how they handled the situation and how valued they made me feel as a customer.
This isn't my first time using Trip.com, and experiences like this remind me why I keep coming back. The platform has been reliable for every trip I've taken so far.
Hi Putri P,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
Had a hotel try to scam me with a mandatory cleaning fee, tripling the cost of the stay. Evans was swift in helping me solve the situation
Hi Brooks T,
Thank you for your kind feedback. We are delighted to hear that you are pleased with the service we have provided. At Trip.com, we are committed to delivering exceptional customer service, and your feedback is extremely valuable to us. We are excited to continue providing you with excellent service in the future.
I would like to sincerely thank Trip.com for the way my case was handled.
My booking was affected by a force majeure situation due to severe flooding, involving public health and safety concerns for my family. Although the case was complex and required escalation, the Customer Success Team and Duty Manager handled it professionally, patiently, and fairly.
In the end, Trip.com took the initiative to protect the customer and provided a full refund. This resolution restored my confidence in the platform, and I truly appreciate the responsible and customer-focused approach.
Thank you for your support. I will continue to use Trip.com for my future travels.
Hi Nini C,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I've been using Trip.com for a long time and they consistently offer the best prices. Booking is easy, reliable, and my experience has always been great. I highly recommend them for hassle-free travel planning.
Hi Netnapha K,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I booked 2 way combination flight, PAL going to Tokyo and Zipair as return flight back fo Manila. I settled my bill through credit card. The return ticket was confirmed right away but the PAL flight was a bit challenging and after 3 days I received email offering alternative flight because the flight I originally booked is already fully booked. I didn't chose the alternative flight because I will travel with my relatives on that flight and it's my first time to travel abroad, I explained it on my email. After 2 days, I got my 2 way flight confirmation. I really appreciate it!
Hi Yves M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I have booked two flights so far, comparing multiple sites Trip.com was priced the best. Also, they are fast to issue tickets. I used a small coin loyalty balance/discount carried over from my first booking. Recommended
Hi Aaron J,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I try with your customers service through the email to update the email and phone number using in my booking to give me chance to contact with Qatar Airways but no body support me by any action
Dear Asmaa Rabie E,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pete P,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.