Trip.comReviews 4,646

This website is very terrible. I followed all steps on trip.com to book airticket but I don't know why they issue airticket, my name is wrong and I ask them to amend my name. They just informed that they cannot amend my name and they didn't refund for my invalid ticket because of their mistake
I never book again
Good bye Trip.com

Do not book anything with trip.com. Your complete booking would be wrong and instead of fixing there errors they rather charge u a fee. So I did more research and this is what they do mess up your booking so they can charge you that extra fee. I'm so happy that the actual airline help and resolve my problems because if u leave it up to TRIP.COM they will leave u stranded. I'am still waiting to see if they are actually doing an investigation because if they did they would have inform me that it was taking care of but being that they didn't show me they just rather take people hard earn money please do not book with them.

With all the negative reviews, it's also important to speak up when your experience is good. I was nervous when I booked, but got a confirmation email from Trip.com after I booked, stating that I'd receive a separate email from the hotel once they confirmed. I received that email 10-20 mins later.

One week prior to my trip, I received a separate email from Trip.com with the hotel provided confirmation number, and was told to just give that number at the front desk and I'd be all set.

I got to the hotel and was checked in with no problems and had a wonderful time, at a huge fraction of the cost - thanks Trip.com!

My husband canceled his plane ticket within 24 hours of booking (2 hours after booking to be exact). The airline we booked through and the US Department of Transportation mentions that we should get a full refund under these circumstances. Trip.com sent us a confirmation email and they said we should be expecting our refund within 14 days.
14 days later, they give us an $18 refund on a $250 ticket.
They won't give us our money back because it is an airline policy' although I called The airline to discuss this same topic. The airline promises full money back within 24 hours of booking, which happened on our end. Trip.com is trying to rob us of our money.
I'll keep trying to get my money back, but after hours on the phone with trip.com, we have had no luck and are very frustrated.
Update: after countless hours on the phone with representatives, we got nowhere. They will refuse to give us our money back. They said that it's an airline policy, and when I asked for proof about that policy, they said they couldn't give it to me.' I will never recommend trip.com to anyone. Don't waste your time with this third party.

I would avoid trip.com at all costs. They failed to deliver on services we booked with them and still haven't refunded the month a month later. There is a non existent costumer care team and they don't care if they have your money will be no help what so ever if something goes wrong. Mine was a delayed flight and because we hadn't turned up within 3 hours our bookings were cancelled even though we were sitting on an airport runway waiting to depart.

This is a company based out of China. If you book hotels or anything through them and you can no longer use the services they will keep ALL of your money! No cancellation fees just keep ALL of your money. I paid for a $200 hotel stay for 2 days and was hospitalized so I called the hotel to cancel and they wanted to cancel the reservations immediately but I went through trip.com. They refunded my money back to trip.com and after sending in all verification asked by trip.com they still kept ALL of my money and said the hotel never refunded them. The Hilton Hotel said they refunded trip.com immediately. It's been a month and they still refuse to refund me any of my money. Stay far away from this company! Buyer Beware!

They mispelled my name on purpose and tried to charge us with unreasonable fees and told us to just cancel the booking which is a 95% loss!
Bought theticket for $450 and said they could refund just about $88.
THEY WILL STEAL MONEY OFF YOU AND WILL NOT HELP YOU EVEN YOU CALL A MONTH, A WEEK, A DAY OR AN HOUR BEFORE YOUR FLIGHT. SOON AS THEY CONFIRMED YOUR BOOKING THROUGH EMAIL THEY WILL NOT BE RESPONSIBLE NOR HELPFUL FOR ANY CIRCUMSTANCE. THEY WILL PRETENT TO DO SOMETHING BUT WILL LEAVE YOU ON HOLD WHILE THEY SIT THEIR ARSES WHILE THEY STEAL MONEY AND LAUGH ON HOW EASY THEY ARE GETTING MONEY OFF YOUR POCKET.
DO NOT BOOK!

I'm writing this as my flight is leaving me just because of ONE LETTER mispelling.

CTRIP SHOULD NEVER BE TRUSTED!

Booked a hotel online last week on Ctrip. Found out that we had mixed up the check in dates by mistake. There was alot of going back and forth between us, Ctrip and the Hotel that we were booking - Regal Airport Hotel Hong Kong. This is my first time dealing with Ctrip, and safe to say will be my last time dealing with Ctrip and Regal Aiport Hotel. Ctrip's customer service is bad, they do not seek alternative but instead insist that nothing can be done and request that we reach out to Regal Airport Hotel. Regal Airport Hotel insisted that we can only change our booking via Ctrip. I have dealt with Agoda and Expedia prior and have never experienced such bad and unhelpful customer service. PLEASE NEVER BOOK VIA CTRIP. (Spoke to Michelle and Ziki from Ctrip via the phone, and Win and Karen from Regal Airport Hotel).

Our flight to Beijing from Shanghai was cancelled, Ctrip informed us less than 24hours before the flight was due. I'm currently trying to get a compensation fee for the hotel and train ticket we had to book last minute due to this (we needed to be in Beijing to fly back home to Australia!) and had to contact a family member back home to do so (Coincidentally the Ctrip website AND mobile app weren't accessible at that time). Here is an email that they sent me when I asked them to assist with contacting the chinese airlines (Juneyao) to organise the compensation: Regarding your flight reservation from Shanghai-Beijing(Order No. *******299) we regret to inform you that we are unable to apply the compensation, please let your Chinese friend to apply for it, We are looking forward to hearing from you.

Side note, they refunded me for a tour that was cancelled. All they did was contact the supplier and I received the funds straight away. And now, for a flight, they're asking me to get a Chinese friend to help... I have never been so stressed in my entire life. Literally.

The bad service ever i had for online hotel booking!
I had made a hotel booking on 19 Oct 2017 and it charged to my credit card on the same day. Then i received an email about my booking was done and i have to activate my account. After that i never get an confirmation of email from Ctrip. So i checked back my Ctrip account and it shows my booking is processing before it becomes confirmed. So i think they will inform me what is the problem before my guest will check in on 26 Oct 2017. But they never inform me any until my guest is there at the reception! I called up Ctrip and the service staff told me that the room type that i booked was not available and she will help me to find another room now or another hotel. How stupid is that! And will refund me the payment within 15 days. Means they charged me without any notice that the room is available or not! I swear i will not book with Ctrip anymore..

Ctrip is a China-based booking site. I booked a 4-leg Finnair flight Milan to Beijing via Helsinki with them. The ticket price was possibly the lower available at the time on any platform. Near the end of the booking process they added RMB¥160.00 to the overall price as a flight insurance add-on, covering just the time I was to be on flight (some 24 hours all in all). I couldn't find no way to avoid it, but I was like, Ok, that's not that much. Actually, if you consider that air transportation is very safe compared to any other travel means, the money you're gonna pay (some US$24, one dollar per hour) is a bit too much. But in case of disaster, they say they'd pay back your legal heir RMB¥4,200,000.00 (some US$650,000.00), which is not bad to console your partner on your departure. This said, after completing the process, I was sent an email with the insurance contract enclosed. Only, it covered just one leg of the four, less than three hours Helsinki to Milan. On top of that, it seemed that it covered a different flight from mine. So I tried to contact them. The chat was unavailable and the contact form very poor, but in the end I was able to get all of my four insurance e-contracts at the end of the day. They sent them enclosed in a totally blank email, no Excuse me, no Thank you, no Respects. Maybe they're very busy. So I was left with the timetable problem, without the pleasure of them helping me. And here's what I've found: the insured flights look different from the ones you've booked because the times of departure and arrival are all based on the Beijing meridian. Now my question is, is this case of making you pay for four flight legs, and then forgetting about covering three out of four of them a casual error of an overworking clerk, or do they at Ctrip (actually the insurance agency is called TK.cn) regularly do business like that? Oh, and in case there's some disagreement with them, remember that the governing law is the People's Republic of China. So good luck!