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From the business
Trip.com is a rapidly growing international one-stop travel service provider, available in 24 languages across 39 countries and regions in 35 local currencies. Trip.com has an extensive hotel and flight network consisting of more than 1.7 million hotels in 220 countries and regions and over 2 million individual flight routes connecting more than 5,000 cities around the globe.
Trip.com's world-class 24/7 multilingual customer support, as well as additional centres in Edinburgh, Tokyo and Seoul, help to 'create the best travel experience' for its millions of customers worldwide.
Trip.com Reviews Summary
Trip.com is a travel booking website that allows users to book flights, hotels, and other travel services. The website provides a user-friendly interface for searching and comparing prices across different airlines, hotels, and travel agencies.
This summary is generated by AI, based on text from customer reviews
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I was totally screwed about the initial booking as the system got crashed entering my details as my booking is for 4 passengers
So I started again with significant price hike and ended up finishing with higher charges
The trip.com team, Peter and Taylor, were elegant professionals. Me and my family were waiting for this vacation for months. They understood the situation where the hotel could not accommodate my confirmed booking and they made things easier, as this was a difficult cancellation.
Hi Dr Mohammed B,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
I paid for seat upgrade from HK to Fuokuka, the seats I booked was different when I did the online check in. I got a different seating with my friend and I was unable to change it. I called Trip.com but they still cannot fix it. I hope when I check-in at the counter, the Hong Kong airline can solve the problem
Dear Katy K,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Hi Nada C,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I recently booked travel for my partner and I's honeymoon through Trip.com, and the entire experience was smooth, convenient, and stress-free.
The platform is incredibly easy to navigate, with clear pricing, helpful filters, and plenty of options for flights, hotels, and activities.
We appreciated the transparent breakdown of costs and the real-time updates on booking status.
We especially loved having all my travel details in one place through their intuitive app.
We'll definitely be using it again for future travel and highly recommend it to anyone looking for great deals and a seamless booking experience.
Hi Jonathan M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It seemed pretty easy to use, but sometimes the credit card would not work and it would take a little while to go through and it was a little frustrating, but other than that, it seemed easy to read on choosing hotels or airlines and flights
Hi Marina M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Booked airline tickets for a set quoted price & after secure website payment additional fees for taxes etc were added and charged. A little dishonest and misleading, I believe. Why not just quote the total price with any additional charges in the first instance like most other booking sites. Won't be using Trip com again...
Dear Cs C,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
Trip. Com offers everything you could ever want for travelling.
I use them all the time, and recently compared their service with an actual Travel agent.
I booked premium economy seats for 4 flights over a nine month period, and the travel agent couldn't come close with the price, nor the flight schedules.
Trip.com hotel prices and airport transfers are also excellent
Highly recommended.
Hi Andrew L,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
LL is good but even after I use this app for many years with continuous using it every month still my prices is same or exp than others.
I don't want small gifts I request if can upgrade me to higher so that I get better prices as I am using this all a lot
Hi Manish M,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I initially had some reservations about purchasing my ticket through them, as I usually book directly via the airline's website. However, they offered the lowest price and promptly sent the confirmation.
Hi X X,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The service of the app is very good. I like that I can pay with Chinese apps and cards. But I fly almost every weekend. The coin rewards is tinny. Not even a free flight or a seat upgrade after spending a fortune in tickets and hotels.
Hi Perla Hinojosa P,
Thank you for your valuable feedback and for your continued support of our app. We’re pleased to hear that you find our payment options convenient.
We also appreciate your feedback regarding the rewards program. Your suggestions for improvement are important to us, and we will share them with the relevant team for future consideration as we continuously work to enhance our services and benefits for frequent travelers like yourself.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I had such a wonderful customer service experience with Shafa! She was incredibly helpful, patient, and attentive to every detail. What truly stood out was her warm and friendly approach — she made me feel valued and well taken care of from start to finish.
Shafa went above and beyond to make sure all my concerns were addressed, and her professionalism combined with her genuine kindness made the whole experience smooth and pleasant. It's rare to meet someone so dedicated and passionate about helping customers.
Thank you, Shafa, for the outstanding service. You are truly an asset to your team!
Thank you also TRIP.COM for accomodating all my sentiments! You are all great! All the team handled my situation and request were very patient and friendly. KUDOS to trip.com and shafa!
Hi Kim D,
Thank you for your kind words. We are so glad to hear that you are satisfied with our service. Here at Trip.com, we strive to provide the best customer service experience possible and your feedback is invaluable to us. We look forward to continuing to provide you with great service in the future.
From searching to booking flights or hotels, Trip.com is very user-friendly and feels like a travel companion that assists you at every step of your journey. Overall, I found Trip.com to be an excellent guide and a money-saving platform for booking flights, hotels, and trains.
Hi Shabahat A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
It was a pleasing experience being able to explore my options, and it's great to know that I can narrow down my choices by simply ticking the correct box for a cheaper rate. This is the second time I've used Trip.com, and it has never disappointed me
Hi Christine V,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
After looking at Expedia, Booking.com, and Trip.com, I have chosen Trip.com to consolidate my travel bookings. I remain impressed by their service offerings and rewards program. I wish the site wasn't as busy, and that the booking process was less cluttered with insurance options…
Hi Bk B,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I recently consolidated all of my flights and hotels with Trip.com for consistency and simplicity. However, I wish there were an option to turn off all requests for add-ons and insurance. I have already been burned by accidentally clicking on one of the add-ons. It feels like walking through a minefield when paying…
I was literally about to purchase my airfare on another site when this fare popped up. It was a good price and the right layover time with only a single stop. The airline is luxurious with leveler seats. Thank you!
Hi Ellen E,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
The thing I love the most about this application is that they respect the customers they take care of them once a flight is updated or changed then inform us immediately they issue the cancellation fees and the booking fees very quickly so recommended I never fly unless the ticket is from Trip.com
Hi Mohammad A,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Hi, I have used a number of travel apps over the years, but recent I have moved to trip.com due to my bad experience with Bookings.com of many years.
I have found this app to be excellent with constant flight up dates keeping you well informed. Hotel and flight package deals are excellent. The app rewards you well upon loyalty and the more you use it with your travel plans the better the deal.
It's easy to use and making it simple for there customers
Hi Andrew R,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
Best app i've ever used to book a flight! Has various options and full details with every destination you pick as well. I love it!
Hi Tamiah D,
Thank you for taking the time to leave us this feedback. We are delighted to hear that you appreciate the convenience our APP/Website provides to our customers. We are committed to continuing this level of service and providing even more competitive deals and offers for our customers.
We appreciate your continued support and look forward to serving you on your next journey with us. Thank you once again for choosing us.
I purchased a ticket and a few days before the flight and within 24 hours I tried to cancel or change I wasn't able to do either. I've called. I've emailed and I've got a no response responses. I guess I just lose the money great. Great customer service.!
Dear Adam A,
Thank you for alerting us to this concern. We apologize sincerely for any inconvenience caused. Please be assured that we will check it further and reach out to you directly. Your feedback is highly valued, and we are taking it seriously. We appreciate your patience and understanding in this matter.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vasantha V,
We’re sorry for the inconvenience you experienced during your booking. Please note that our prices are updated in real time based on availability and demand, which can result in price changes if a booking is interrupted and restarted. We understand this can be frustrating and appreciate your understanding.