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The company has garnered significant criticism for its customer service and product quality, with frequent complaints about misleading sizing guides, poor fabric durability, and complicated return processes. Customers report frustrating experiences with unresponsive support, excessive shipping costs, and a rigid return policy that lacks flexibility. Despite some positive sentiments regarding the aesthetic appeal of the swimwear, the overwhelming feedback indicates that many customers feel dissatisfied and believe the products do not justify their price. Overall, the company faces a reputational challenge, particularly in addressing customer service shortcomings and enhancing product reliability.
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I would have never made this purchase if I knew I would be charged double for "fees" that I was "clearly warned about". Customer service could do nothing more than point me to the same line over and over on their website that states there could be fees. SO DISAPPOINTING.
I paid almost $140 for this swimsuit. I dont recommend them. The size chart and people in live chat is not accurate.
I also have a triangl dupe and they almost same quality.
I've just read a few of these other reviews on here complaining about Fedex charges. The website clearly has a disclosure for this, they can't be held responsible if you order their product and you're unaware of your countries duties or taxes for online shopping. Read the terms and conditions, it's written quite simply and clearly on their website.
My package only took 6 days to arrive which was great!. The sizes are perfect! I really don't know what people are complaining about. They offer size charts in AU, US etc. If you're unsure, just measure yourself up because they offer the measurements too.
Although I knew what size I needed just by looking at their size chart, I still decided to speak to one of their lovely consultants on their chat and she confirmed my sizes.
I ordered two bikinis, a Arizona set by Milly and Cola Pop by Poppy. I ordered S++ for top which is a 8-10DD (Australian size) and a XS which is a size 6 to small 8 in my opinion (Australian size). The bottoms are a tighter fit but thats due to their material which is also stated on their website. They came in perfect condition and wrapped in a nice black box.
Overall, I'm very happy with my experience and would order from them again. I think some people just need to read the information provided to them by the website before they shift the blame to the company for their ignorance.
Very pretty but overpriced bikini BUT the real ouch factor is the absolutely horrific postage/tax from Fedex-cost 26 dollars i. E. a third of the price of the bikini.
I ordered a suit for my daughter. Long story short bottoms are way too small & also skimpy for a teenager. Which means I would have to pay for shipping back to Hong Kong I thought... Which was bad enough. But no, even though their return policy says you canreturn any piece, they say no it's not in its original condition because the shipment included two pieces. Buyer BEWARE! There is a reason they are shipping from overseas!
I purchased the pink bandeau zip bikini in March. I haven't worn it since today. The zipper does not stay up. The zipper unzipped randomly when I was in the pool opening the whole entire top of the bathing suit. The bottoms are supposed to run true but feel so small. The bathing suit easily pills. The top of the bathing suit also has wire poking out of the top scratching my chest!
I ordered a bikini from Triangl recently. Everything seemed great-came in on time, right suit, etc, but then I tried it on. Online, a sales associate told me that they would not give me the actual volume of a cup or the size of a band, but that the swimsuit I ordered, a small ++, was about a 34DD. When I got the suit, it didn't even come close. After comparing it to my 34DD swimsuit and multiple different bras, it filled in about half of the cup. I also compared it to my sister's 34C cup, and it fit almost perfectly. It is literally three sizes smaller than they say, and they are still making me pay the return shipping fee to hong kong. The size issue is absolutely ridiculous - they grossly misinformed me and are forcing me to pay for it. Though it they aren't responsable for those fees in the terms in conditions, I agreed to those assuming they wouldn't blatantly lie to me about what size of this expensive swimsuit they were sending me. Absolutely ridiculous. Don't buy swimsuits from them-you can get similar styles at more reliable stores and websites that will give you actual help.
Purchased from http://northamerica.triangl.com/
I had such a positive experience when I ordered my blue Triangl bikini. I didn't read anything just ordered my usual size and paid. They processed the order quickly and it took a bit to get to me (about a month) but once I received it I was so pleased with the quality of the garments. When I tried on I realized the top was too small so I rechecked the site and my order and it said directly on it that the size runs small and to order a size up if wanting full coverage. I emailed the customer returns email and within 5 minutes got a response. The following day I had another question and was emailed a reponse again within 5 minutes. The customer service was absolutely incredible. I will be ordering from them again.
Awful, scamy service.
Ordered a swimsuit nearly two months ago that I still have not received, the tracking number is illegitimate and no one has answered any of my emails questioning the delivery. My money was taken BEFORE the shipment of my swimsuit, but I never received any confirmation of my purchase. No phone numbers or customer service lines were provided.
Answer: The tracking number is sent in the email with your confirmation!
Answer: Across the board, the shipping is $20 and takes a few days.
Answer: Be very wary on top of $20 dollar postage we had £50 nearly 50 euro addition fed ex charges for taxes and handling. Disgrace. Whilst their website does say we are responsible for all the taxes and cost they are very very high and ultimately not worth paying for
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