TRIANGLReviews 169

I ordered 3 suits in different sizes because I did not know how they would fit on me-none of them worked and I was given a full refund by Triangl. Fedex still charged me $100 in dutes and import taxes-I have tried to fight it for almost a year-even filled out a ton of paperwork for Fedex w/copies of the returns and credit card statement showing return-Fedex would not drop charges, so I just had to pay $100 and I do not even have a bathing suit-do not order if you feel you may need to return-you will be stuck w/fees!

I ordered two bathing suits for my daughter several weeks before Christmas. A week after I ordered them, I received an email from Triangl saying they'd now run out of stock on one top and one bottom. The next day, I received an emailing saying that they'd run out of the other top. They asked what I wanted to do. I wrote back to ask them for a phone number to call because I wanted to find out at that point (one week before Christmas) if there were any options. They emailed to tell me they didn't give out phone numbers. I then emailed to ask if there were other bathing suits in full that they could FedEx me to get to me by Christmas. They said they only did Fed Ex ground and couldn't get me anything for Christmas. When I finally wrote back that my daughter would be disappointed (this is 10 days after I bought the two sets of suits and still 6 days before Christmas), they said I could expect a refund in the next week. What? The store offers terrible customer service, is disorganized, and shouldn't charge consumers unless they know items are in stock. I won't order from Triangl again.

I have read the reviews which say that the returns process is bad and that the bikinis are overpriced (which I half agree on). However, I have had a good experience with the company as I spent a lot of time researching about sizing and watching YouTube videos of people who have got Triangl bikinis and look more or less my size.

Shipping
If you read the website properly, it states that you as the customer will be liable for shipping duties/tax in your region so it is your sole decision as a customer to chose to buy the bikini, keeping in mind that YOU are responsible for extra tax. You must read the website properly before blaming the company for the mistakes that you made. I live 2 oceans away from the Triangl warehouse and the shipping took just over a week.

Sizing
The sizing chart and the Live Chat service is merely a guide to help you choose your correct size. Everyone is different and the sizing chart does not apply to everybody. So once again, you can't blame Triangl for assuming your size and you cannot rely solely on the chart to find your size. I suggest watching YouTube videos of people reviewing and trying on their Triangl bikinis.

Price
I half agree on how the bikini is expensive but it was your decision as a customer to buy the bikini. I think it is worthwhile to buy a bikini if you know that you will use it frequently and take care of it.

I never review businesses however, people considering purchasing, think twice.
Beware since there is no 1 800 number or RETURN address!
I'm waiting on a damn approval code to return the suits that I bought. I contact them daily and get the same standard return email, "please be patient as we receive overwhelming amount of emails, someone will get back to you within 24-48 hrs)
It's been a month and I still haven't been able to return since there is no return address
I don't even want Rigoberto them one star but the suits are cute if they only fit
Poor customer service!

I normally don't review items but my dealings with this company has been so problematic that I am forced to leave one. My daughter purchased a bikini set from the company. After sitting in the jaccuzzi once, the bottom color faded. When I contacted their website, they first suggested I use a paste made of baking soda. This did nothing. When I communicated this to them again, they simply chose to ignore my message repeatedly.

The company has a terrible shipping / return policy and any problem will be at the customer's expense.

Despite confirming what size to buy with their "very helpful" representative, the size did NOT fit and I had to return the product and waste more than $30 on shipping back and fourth. And question arises, if it cost me $11 to send the item back via USPS, how come they charge $20 for shipping? The product looked pretty and quality was good but this material is not suitable for anyone who has even an Oz of fat or loose skin b/c it is barely elastic at all, making all the imperfections exaggerated. I tried to speak with someone regarding waving the shipping charges since the "expert" advice on sizing was a waste of a phone call and they pretty much told me politely to go f. Myself. Never buying anything from Triangl again.

I have tried in every way to follow up on an order. The email system is ill conceived and inaffective. I have asked why I was never informed as to why my confirmed order was never sent(although charged and paid for) and why I was never notified of its sudden unavailability. I would never had ordered this for my daughter had I read this site prior. Customer service is horrific, abiguious and heartless. I will do all I can to cancel this order. Do not put yourself in this position.

No phone number to reach them only email correspondence. I ordered a suit and based the amazing off what the live chat people said. I was told to order an xs bottom and a small top. I went ahead and ordered a small in both because I knew there was no way I could fit small bottoms. The suit came was waaayyyy to small. So I went ahead and ordered a medium bottom and a small plus top. So now I had two $100 bathing suits on my card. I promptly emailed their returns department saturday so I could return the suit first thing Monday. Let's fast forward to Thursday. Still haven't received the information I need to return this suit. At this point I am beyond frustrated. They don't tell you that in the email you need to include size and style of the suit. I did however include the order number. Why can't they look it up themselves based off that? So instead of reaponding with the return code and the address for it to be shipped to they respond (3 days later) with them asking for those things. It is now an additional 2 days later and I have yet to receive his information.

This company exemplifies everything wrong with internet shopping. The company is in Hong Kong and unlike most experienced international shops, that make it clear that you will receive goods from overseas and thus incur customs charges, Triangl's site is confusing and obfuscates this fact. You pay customs even on items that you return, so eventually, your purchase is double what you paid. The site also does not work properly, especially if you are using a mobile device and the customer service is crap. I think they are juicing this trend for all it is worth and will be gone sooner rather than later. Stay away and buy from your local stores instead as this style of suit is now more laregly available.

Ordered one of their new floral top bikinis. The one I received had ZERO flowers on it. NONE. Four leaves and some beige coloration on the straps - nothing like the vibrant and beautiful bikini top advertised on their site. Additionally the size was wrong, despite going back and forth with the chat service.

In order to return you can't talk to someone, you have to go through email. Each email takes around over 2 days to get a reply to, each time being a different person. Quality of the top is garbage too, dingy, flimsy... garbage.

Now I get to spend money shipping the item BACK and don't get reimbursed the $20 in customs I spent ordering the thing. They say they are a 'small' company that can't afford the costs of covering shipping with returns and can't handle the costs of a phone service - complete lies.

Avoid.

I ordered three suits - not only did I spend a while talking to their online reps, who by the way told me the wrong sizes - fine. The real reason is this: They ship international, from Hong Kong, and not only do they charge you for international shipping (fine) and not only if you want to return something do you have to pay for international return shipping (fine, I guess) BUT two weeks later you WILL receive a bill from FedEx to pay for THEIR customs/taxes bill of $71+ dollars! Not to mention that is the cost of an entire bathingsuit, they don't build this in to the cost of their suit, say they'll take care of it, nothing. So not only was I extremely unimpressed by their customer service and lack of guest recovery, I'm out $100+ on BS - shipping charges - what a waste - DO NOT ORDER FROM THEM, you can find cute bathingsuits for low cost at many other places.

Charged 89 dollars for suit +++ 20 dollars shipping, then on arrival there was an additional 30 UK pounds for Courier service. Triangl claim it is tax and they are not responsible. Why did they not declare this before paying? And if i am paying courier, what was the 20 dollars for? Please avoid, had it not been for my daughter, there is no way I would pay this much, but to end up with the extra charge was really a con and so deceptive.