TRIANGLReviews 169

I never write reviews but I feel like I have to considering how terrible the experience has been with triangl. I ordered a bikini (inesa style). After one wear in the ocean the white turned yellow as the inside lining colour bled through. I have tried multiple times to obtain an exchange through about 15 emails back and forth telling me each bikini I choose is out of stock (even though in stock on their website). I believe this is a tactic to not allow you to exchange. Way too much of a hassle! I can't get a refund either so would not purchase again.

I have ordered online from many stores before which had easy returns/exchange processes so I was unpleasantly surprised by how difficult the process was with Triangl. I never write reviews on any companies but felt prompted by my experience to write one here.

The bikini I ordered was gorgeous but the top was too small, so I opted to size up, thinking it would be a simple exchange. The top I wanted to size up to was out of stock, so I was told to basically pick out a different style that was in stock and exchange the entire set.

While this wasn't the ideal solution I was okay with it. When I picked the new style, I was then told that the sizes I'd picked were running low in stock and that there was no guarantee that they would be in stock by the time they received the set I wanted to exchange, so I was then prompted to select ANOTHER style or buy the style I wanted to exchange to (with the shipping cost waived) and send back the original for a refund.

When I went back on the website, I noticed the top that I had originally wanted to size up to was actually in stock because I was able to select it as an option. I took a screenshot and pointed this out to the returns staff about why I could select the size if I had been told that it was out of stock and they have not responded to me. This left me quite frustrated because I felt like throughout this whole experience, that customer service wasn't trying to be helpful.

Finally, after buying the new set, I was able to receive my RA number to "authorise" my return. (I'm not sure why there is even a need to "authorise" a return?) I was then told to send a snap of the postage receipt when the return was sent off and that returns could only be processed within 14 days of being provided an RA number. I'm not sure why this timeframe exists and I'm not sure if it applies to international customers, but if it does, it adds to the impression that the policy exists to make things as difficult for the customer as possible.

With that said, if you get your sizing right on the first go, then great! But if you're not sure, you'll probably be better off buying both sizes and refunding one, then going through exchanging. But if that's what you're resorting to, then there are probably many better swimwear companies to shop at.

I purchased a bunch of suits to try on and unfortunately they were all too small even though I measured. I immediately contact Triangl for a return, I didn't hear back and had to contact them again in multiple different ways. When they finally did provide return instructions, they were unclear and said that I should be receiving an additional e-mail with more information on the return. I never received it. Over the course of a month, I had to e-mail them 15+ times trying to navigate the return process. They finally told me it was too late and my return had "expired" and refused to make an exception. Now I have brand new bikinis that don't fit me and I will never shop at Tringl again!

I am virtually an exclusive online shopper and have ordered from a vast number of merchants so you can imagine my surprise and horror to learn of Triangl's unbelievably archaic and complex return "process" (as aptly named by company itself). I requested to return three suits the day after they arrived (and what's with the shipping charges? Nearly every online retailer ships for free after spending a reasonable amount) only to receive an automatic reply explaining that they are inundated with emails and promising to get back to me within four days (never mind that instruction in returns "process" boldly mentions returns cannot be accepted after 14 days of receipt! How does that happen?). When I didn't receive an RA # after numerous days, I again returned to chat with a "live" agent (I have my doubts if there's anyone with a pulse on the other end) who replied that they needed to escalate my request to the return department. After receipt of standard "out of the office on holiday" type emails, I never received an answer to my request. A "live" agent told me to check my spam (now there's an idea!) and would again pass my concerns on to someone who could help me. Wait a minute: can a return seriously be so complicated? I then asked if I could call to speak to someone who could assist me immediately only to learn the company has no direct line. Ok, that's it... As much as I liked the bikinis and initially thought to exchange them for a larger size (also why I'm giving two stars), I would never, ever, ever order from them again. There are way too many other online retailers who will make it easy and pleasant to shop from them... and here I'm still haven't managed to complete my return!

I love my bikinis. Like love them. Favourite thing to buy, and I have tried many many brands.
THIS IS THE WORST QUALITY IVE EVER PURCHASED!
Worn on two separate occasions, for only a few hours and all the threads are coming out on the tops and bottom. I'm pretty handy, and had to spend a ton of extra money on duties just to receive this bikini, and IVE SEWN IT BACK TOGETHER 2x. The wires come out consistently, even after restricting them back in because the casing is such crap quality that the wire just makes a new hole each time. I'm so wildly disappointed with this product. I was so happy to find a company that makes band sizes and cup sizes separately for proper fit, the product is just $#*!. ABSOLUTE CRAP! DO NOT BUY THIS BRAND! AND SO DAMN EXPENSIVE.
And yes, I do hand wash Gently is special soap and this still happened.

Had the most awful experience with Triangl Bikinis I will never buy them again. On top of $20 shipping (already SO much money), it took them over 3 weeks to get here because the package was held up at US Customs at FedEX for over a week - Triangl was NO help with this and I had to fill out FIVE different forms with FedEX to release the package. Then, when I needed to return the bikinis, Triangl took over a WEEK to give me the return information. But the worst and most insane part of all of this. - I just got a bill for $346.26 FROM FEDEX TO PAY FOR THE SHIPMENT AND CUSTOMS OF THE BIKINIS FROM CHINA! I messaged Triangl and was like is this serious - I would have never bought your bikinis if I knew I would be charged over THREE HUNDRED DOLLARS FROM FEDEX and WHY did you not tell girls in the US THIS BEFORE THEY BUY THEM? And they simply said essentially they had nothing to do with it and they put in their small print when you buy it that you might have to pay taxes to customs. THREE HUNDRED AND FOURTY SIX DOLLARS?

They lost my return (which I had to pay for tracking and the shipment of) - despite having a confirmed delivery one month ago. Customer service has no answers, takes 7 days to even respond with no information. This is because the "Returns Team" isn't in communication with the "Customer Service Chat Team". I have chatted and emailed daily. I am now going to have to pursue a refund through my credit card company. Horrible, disconnected communication and no professional processes in place - it's about as bad as it can get for internet purchases.

Like many other customers I was first annoyed with paying $20 shipping after having spent $200 on two bikinis. After waiting a couple weeks for arrival, the bikinis were a sick joke. The material was so thin and did not fit me at all (I have a larger bust and had I worn it outside I would be charged with indecent exposure). I contacted customer service and they gave me the run around. I eventually conceded and spent $20 to ship this stupid thing back only 30 miles to LA from where I am. The package arrived the day after I shipped it (I tracked it). Over a week later, triangl emailed me saying I had to send a copy of the RECEIPT from the post office that I sent it! Even though they already received it. I was livid and sent them the information. Has officially been two weeks since they've received my parcel and I still have not received a refund. I've emailed them and finally gave up and wrote a nasty comment on their instagram. I've never been so disappointed in a company.

When seeing all of these reviews, you think the worst of Triangl. I was in the same situation, but I was so wrong and got so scared after reading these, but for nothing, everything was at superlative. Made 3 orders, purchasing 6 beautiful swimsuits, they came in their bags and all of them are such great quality. Everyone is complaining about delivery, but mine have been delivered within a week which was absolutely surprising and amazing. Thank you so much Triangl for the best service and the most gorgeous swim pieces. Highly recommend them.

I bought 2 sets on June 9. They made me pay 20$ US for express shipping(3-5 days).
This was by far the worst experience I ever had with a company.
After 5 days, I DM'd them on Instagram because I had not received a shipping comfirmation yet. They answered me 6 hours later saying that they were sorry and that a member of their team will reach out to me via email.
The same day I got an email title « shipping confirmation» and then thought that my order had been shipped. 2 days later, I used the live chat on their website to try to get more informatin about my order beacause I had not received my tracking number. That's when I learnt that besides the tittle of the email I got, my order had not been shipped. The lady I was chatting with told me that the tittle was to inform me that they where working on the shipping of my order... Things then got worse. 3 days later, I received an email saying that one of the swimsuits I had bought was sold out (I bought it the day it launched). They then told me to chose from 3 sets on their websites and that they'll send me the one that was available. I was fuming. I sent them my choices but the next day I received a shpping confirmation... (?). My sets are suppose to arrive tomorrow now. Oh and I just had to pay 108,50$ CAD for duty fees.

Worst service ever. I would never shop again on triangl.com. For bathing suits that are made in China this is way to expensive.

I bought a bikini from triangl about 2 weeks ago even though it was a little expensive I was sure it was going to come fast that it was made in Australia... But then I got a call from fedex saying I had to pay a 70$ shipping fee. And after I payed I heard it was made in CHINA! So just saying everything they say about there brand how it's made in Australia... is fake! Plus 200$ for a bathing suit made in China that probably costs 10$ to make isn't reasonable at all!

I ordered a couple of bathing suits and waited a month for it. I frequently tracked the shipping and it seemed like it was taking a while because of COVID19, which I understood. However one day I checked the tracking on my order and it seemed like it was really close to being delivered, it was even in my town. However it send return to sender, which I was not aware of Triangl didn't even have the decency to send me an email about this I had to find out on my own, after I spent over a $100 dollars. Customer service was very nice but I am still pissed off.

I don't understand why people are giving bad reviews, Yes the swimming suits are higher price, Yes shipping is $20, BUT It's coming from halfway across the world and gets here so crazy fast, I love their suits. I had an issue with our material and the team wise of more than accommodating So the bad reviews around returns are incorrect. Their team does take a while to get back to you but they're very busy and they 100% made my issue right and I'm very thankful and love all of their products and plan to purchase much more in the future.