TravelzooReviews 219

Mio Fratello, Selbyville, De. Wednesday night special is lobster that is served in several different dishes. My husband & I both had the lobster diablo, salad, italian bread & coffee/arnold palmer.The salad was very fresh & had a delicious vinegarette dressing. The bread was warm & very good. The main course was served with a lobster tail that had been cracked & the meat was extremely tender with a great flavor. The sauce was a marinara served over thin spaghetti. You have your choice of several pastas. We were too full to get dessert. Our waitress (Joy) was polite, knowledgeable & very attentive. The tables were coved in a white cloth. Our bill was just under $50 plus our tip. The meal was excellent. I would highly recommend this restaurant. It doesn't open until one daily.

I was recently watching a deal for Aruba on Travelzoo. It was an extraordinary deal at the Hilton in Aruba for $249/night during the winter months of 2018. I was skeptical to book with this sight after reading all these reviews. On Wednesday, August 9th, I called travelzoo twice and spoke to 2 different reps about my concerns. I explained to them that this trip was for my honeymoon and this was the only possible way we could afford trip of our dreams and stay at the Hilton. The first rep assured me the deals were going on until December 2017 and she eased some of my concerns. The second rep again relieved my concerns and I also assured me that this offer had no expiration. The other deals specifically stated expiration dates, this one did not. On August 12th I went to book my honeymoon through Travelzoo and the deal was no longer accessible! I have emailed Travelzoo with no response and have also made 3 phone calls to unhelpful reps who can't seem to differentiate the Hilton and the Hyatt! I am beyond disappointed in the removal of the offer, especially since it did not state a specific expiration date. I have called and pleaded with the reps to help me, this was my only hope for an affordable honeymoon. I have been searching for comparable offers and none compare...

I booked a two night stay at a resort in Colorado. Got confirmation number and e mail confirming the stay. Five days later my reservation got cancelled, I only noticed because my credit card had been refunded without my consent. Called Travel Zoo and no one could explain why. Tried to rebook and they said they kept getting an error with their 3rd party booking company Get a room. Meanwhile, I called my credit card company and all charges were approved and no issues on my side. I tried 2 other cards and the mysterious "error" kept coming up. I even called the hotel because Zoo told me they were the ones that cancelled it. I called the hotel and they had no record of cancelling the reservation but saw that indeed it was by the 3rd party. I took my business elsewhere, something smelled too fishy. I do not recommend trying to save a buck using this shady website. After 3 conversations with different agents, I gave up and so should you.

I had two vouchers for two restaurants in Victoria BC for Dec 2016. When we got to Victoria (from California), one restaurant was closed for a private party, the other was closed for several days before Xmas, during our stay. Neither closure was on their websites. I expected TravelZoo to refund our vouchers, since these were not able to be honored by the merchants. Instead, I got a credit for some future voucher, to be used within a year. Basically, you take your chances with TravelZoo that your purchase will be useable.
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UPDATE MAY 15,2017
With a phone call and exchange of e-mails, TravelZoo DID REFUND the amounts for both vouchers. I credit them with a correction, which is laudable.

We are happy that we choose this company and next time we 'll definitly will be a repeating customers

In the summer of 2016, hubby and I went to Washington DC for a monument/museum vacation. We purchased a bus tour package (they had a special buy 1 get 1) and we were able to get transported to and from several monuments and museums in a day. The tour was great and also has a very cordial and informative bus driver... all for the low price of $29. Most recently, we had to stay in Boston for a long weekend for business at a convention center. I wanted to stay at the hotel across the street for convenience purposes and only Travelzoo had the best prices out of all the sites: expedia, hotwire, kayak, etc. Never count out Travelzoo!

I recently purchased a trip to Paris in October through travelzoo and this company has very bad business practices. Immediately after I asked a bout trip insurance I was charged for my trip then told they don't offer trip insurance nor do they allow for cancelation or changes to reservations. The airline gives a 24 hour cancelation for any reason and the hotel gives up until the day before arrival to cancel. So what gives. I'm a very honest reviewer. You can text me at *******115 I will give you all you need to avoid these people scamming you. Worst of all when I checked the same flight with the same hotel on the same days I would have saved over $400.00 and that's leaving in October! My reservation number is *******. If I can prevent one person from getting robed. Or at least full disclosure so your fully informed about your purchase it's all worth while. Grace a Dieu!

I received an email from Travelzoo for a deal in Downtown St Louis at an area hotel at a pretty reasonable rate for Wed 11/23 for one night - there is a very large boxing fundraiser that night nearby so I thought it was perfect to stay close by. I booked it through the email giving all my information and never got any email from them confirming or saying it didn't go through - nothing - believe me I checked everywhere. I called the hotel directly they had no reservation - So a couple days before I'm supposed to stay, suddenly I get my email giving me my confirmation itinerary - so I call to see what the cancellation policy is since I would have to quickly see if I could still go this event and stay the night. As I'm inquiring with the customer service rep asking abt the policy - she 1st tells me they definitely sent me a msg right away on the 10th when I made reserv - making me sound like I was an idiot - uhm no u didn't send it until 11/20 - I explain that I don't want to cancel yet I'm just inquiring how long I have bc I never got any info from them - she proceeds to tell me she already cancelled it - I said what? I didn't ask u to do that I was inquiring - wth? She apologized all over the place and said she could call the hotel and when the cancellation came through they could ignore it - yeah like I'm trust that! I said never mind I'm done with Travelzoo. Beware - Very Poor Customer Service and obvious website problems if they're not gonna send u a confirmation or any type of email about ur reserv until a few days before.

I purchased two vouchers for a Korean Spa. When visited the business on Saturday, they wouldn't accept them due to Travelzoo system outage. I had to pay full price (almost double) because I was already there with friends and the Spa is not close to my home at all. When called customer service two days later, their first suggestion was that I could go another time when their system was on. How ridiculous? After arguing with the representative who wanted only to refund me for the vouchers and cancel them, she called her supervisor. After some wait time, I was offered by her refund of $30 and $20 credit from Travelzoo. When I couldn't use the vouchers, I had to pay full price of $50. You tell me if $20 credit is equal to $20 cash that I paid. I asked at least for $30 credit, which they actually issued to my friend earlier that day. I was transferred to a supervisor named Sean. He at first was telling me that if they give me $30 credit and refund me $30 it will cost them, to Travelzoo, $60. Perhaps he forgot that the $30 they are refunding are my money paid to them (they will cancel the unused vouchers, of course). He started arguing that I got the services. I explained that I had to pay $50 for those and I wouldn't go to that business for the full price. Then he tried playing me that he is authorized only for $20 credit and for $30 he needs to speak to his supervisor. I asked to be transferred to that supervisor of the supervisor Sean. Suddenly, he started saying that they are offsite and there is nobody above him he can transfer me. He asked me for my friend's name. I told him that I will write a consumer complain and hanged up.