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Travelzoo Reviews Summary
Travelzoo has a rating of 1.8 stars from 219 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Travelzoo most frequently mention customer service, credit card and fine print. Travelzoo ranks 197th among Travel Search Engine sites.
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They have a lot of great information and offers, but their information (at least on local deals) isn't always accurate.
They currently have a deal for "$45 - Whale Watching off San Juan Islands, Reg. $89"
The deal is false, As mentioned elsewhere on this site, always check the facts before purchasing.
The Island Mariner Corp site at http://www.orcawatch.com/ states that the normal cost is only $69.
They have an $89 offer, but it includes a dinner voutcher. I confirmed with the company that the subject offer does not include the dinner vouched, so it is really $45 for a $69 retail deal.
I don't know who provided the false information, but Travelzoo owes all current purchasers (over 2000) an explanation and an offer to cancel if desired. I've emailed and phoned Travelzoo with this information, as well as explaining the error to the Travel Company, Island Mariner Corp.
Watch out for Travelzoo's Local Deals --and maybe their other deals as well. Bought a Certificate for local deal which expressly represented Dinner with $100 Value. No way could possibly be worth $100. Very limited choices and even ordering the most expensive items permitted-- max value would be $80--but that is misleading since restaurant has much better offers (including appetizer and dessert with entree ordered) so value was more appropriately $50. Travelzoo claimed only would refund in 7 days-- but restaurant not even open then. Plus there is no 7 day limitation on Intentional Misrepresentation and possible Consumer Fraud. Restaurant claimed Travelzoo fault and Travelzoo claimed restaurant fault-- do I and the hundreds other similarly cheated need to bring out an action?
To make matter even worse, restaurant demand gratuity based on the $100-- remember sertificate did not cost $100 and we did not order $100 of food even using the theoretical total a la carte prices.
Travelzoo is a great way to search multiple sites for the cheapest airfare!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
IB g, my name is Cortni, I am a customer service representative at Travelzoo. I am sorry to hear that the value of your deal was not all you hoped, and would like to revisit your information. Please contact me at [email protected] so that I may review your details.