TravelzooReviews 219

I've used Travelzoo since 2011. I have never had a bad experience. I've booked 4-5 star hotels in Hawaii, Puerto Rico, Costa Rica, Turks-and Caicos, Cuba, Barbados, Saint Lucia, Los Angelos and am looking forward to my trip to Paris. I've also dined at the finest restaurants in New York City and attended Broadway Shows and concerts in the area. I've been to lovely Tea houses all with my Travelzoo vouchers. Travelzoo is always my go to website.

Please stop posting Exoticca Vacation Deals. They have the worst customer service in which I've dealt with in 15 years. They either do not return your calls after many messages left since they indicate they are too busy to receive your call therefore the automated message requests you enter a call back number for exoticca to Return your call within 24 hours (never happened) or they don't help or guide with needing more information about the tour companies they subcontract with. I feel they are negligent with their clients and do not care about your needs or issues. They placed us In a hotel one block from the protests in Santiago... graffiti everywhere, told to stay in our rooms after 5 pm when all the protests occur, subways closed, government building barricaded with military guards w/rifles, roads closed, trash everywhere, parks destroyed, fires set by protesters in the forests, drums and loudspeakers sounds through the evening, etc. Why didn't they move us to a SAFER location?! Shame on Exoticca. I feel their profit outweighed our safety and our experience on our tour.

Oh, and by the way... if you don't book your tours prior to making final payment your are SOL (so outta luck). Exoticca's attitude is so sorry. They should've explained it immediately when making final payment.

We've always had great experiences with Travelzoo in the past. Traveling to Costa Rica with vouchers twice, using vouchers for weekends around California. I recently purchased a voucher for a hotel in Mexico. I tried emailing the hotel to book my trip, as instructed in the Travelzoo voucher. The hotel has never responded. I changed my preferred travel dates and emailed again, no answer. I contacted Travelzoo for help and they indicated the hotel replied to them and that I just needed to try different dates, but the hotel still didn't reply to my emails. I asked Travelzoo for a refund, since clearly something is wrong and Travelzoo is not backing up their service. I can't, in good conscience, purchase from Travelzoo again. And, am uncomfortable continuing to "harass" the small property with additional emails. How many emails is too much? Bad business Travelzoo. How can you not stand by your business, when the travel partner doesn't honor the vouchers?

I was planning to take my mother to China and my friend advised me to look at Travelzoo deals. I had been a Travelzoo member for several years, but never really opened their emails b/c I've heard rumors of customers running into booking issues with Travelzoo's partners and I haven't had the urge to travel in MANY years.

Anyhow, I found a great deal on Travelzoo from Sinorama Travel in February 2018. The price was ~$2400 for 2 ppl including hotel, airfare, and some "optional" activities, for visit to 4 cities in China over 10 days. Awesome deal, right?! I jumped on the deal and booked the trip for October 2018. Well...

Fast forward to August 2018 and I find out that Sinorama lost it's travel licence so turns out the trip was, indeed, too good to be true. Luckily, I purchased travel insurance...

I booked two flights (last year) for two different dates/places (in one payment). I got to the airport on the first trip and I was told that there was not a booking under my name. Never was reimbursed and the same thing happened when I went to take my 2nd trip (yes, I tried to cancel with no avail for the 2nd one). After trying repeatedly, I was told that they offered no reimbursement and that I was the one that was wrong (said I chose the wrong date). I had even forwarded the confirmation email that I received two days after booking (and not knowing there was a problem) and calling repeatedly and emailing as well. I lost 500 bucks. Lesson learned and I spread the word to everyone I knew and still do.

Zero Star I been looking to buy my tickets over 3 weeks i finally get here thinking is my best option and has been the worst so i purchased 3 tickets knowing i would do delay of 2 hrs and just one delay coming and going when i finally finished my booking it said it didnt book i called custumer service the guy says there is no booking it didnt go through im like ok let me see my email oh yes there is a booking i give him the code he says you have 2 delays coming back i said thats impossible i been looking for this for 2 week finally got one that was ok i have a 2 year old baby i cant be doing long delays or 2 for that matter then he transfers me to another department the girl tries her best to help me but she first says to cancel i have to pay $75 each im like i just booked 1 hr ago this is ridiculous then she says to get you more or less close to that date is $350 more i was like what i cant do that! For that i would've gone to avianca with nodelays where is about the price i end up paying now with 2 delays this is very sad and the fact is i paid $50 cause thats the best she could do and i would never flight here even with vouchers or anything i will do my best to spread the word this is been horrible and i would never reccomend here to anyone i have cancel many reservations in other airlines never had a problem this is just sad & top i see tax & fees after a price that was not the price i saw at the begging is all a scam im so disappointed

I have absolutely loved using Travelzoo in the past and have referred many friends and business colleagues to Travelzoo. However, my most recent vacation which was booked through Travelzoo was a disaster. I booked a trip to Bimini for my daughter and I with the goal of enjoying a relaxing, quiet time in some warm weather. From the moment we checked in, we noticed that the hotel was filled with college students who were exceptionally noisy and obnoxious. We learned from the front desk clerk that 90-95% of the guests staying at the hotel were college students who were attending all night parties that the hotel or their colleges were sponsoring. Most of these kids were drinking and were up the entire night running in the hallways, banging on the doors of the other guests, screaming, playing loud music and even breaking windows and doors. Many complaints were lodged with the staff at the hotel who confided in me that many of the guests checked out of the hotel. We didn't get any sleep the entire 4 nights we were at the hotel and couldn't enjoy the pools and grounds because they were overrun with the students. We called security many times during the night asking for help getting the kids to quite down.
We were told that even if they got the kids to be quiet, they would just resume with their loud activities a few minutes later so what was the use? Travelzoo should have posted a notice on the advertisement for this special that that spring breakers are traditionally staying at this hotel during the month of March. Had we known this, we would have stayed somewhere else. Many other travelers who booked the same trip with Travelzoo were very disappointed for the same reasons. I feel like we through good money down the toilet. This trip was a disaster!

Reading the other reviews makes me wonder...
I've used TZ for a few things locally and even used them for a travel package and have never experienced the 'horror' stories some reviewers are leaving.
Every promise made and voucher used has been honored without any problems whatsoever.
Thus, I am leaving them a good and positive review, but, based on what other info that I'm reading, I'll certainly use prudence when booking my next adventure.
Obviously, you should to.
What I am impressed with is that TZ has responded to each negative review here with a follow up response...
Candidly, a 'shady' business isn't likely to respond in any fashion.
So, in my multiple experiences with TZ, I wouldn't hesitate to recommend them at all.
Best wishes!

Paid for my son and his partner to have a meal at the Ritz as a Xmas present. He decided it wasn't for him, even though it was after the 14 day cancellation period I rang Travelzoo, bit shocked to find out it is an American company. You are told you will only be charged at UK rate. Wow, what customer service, I was refunded the full amount of the deal. The lady I spoke to was amazing. Its a shame some of our English call centres don't have the same attitude. I have bought from them before but never had to contact them, don't be afraid of using this company their customer service is second to none.

Sent to B Ocean Newly renovated Resort
Arrived to construction in main lobby and painting everywhere.
Complained to Travelzoo who said they called hotel and there was no construction.
After we sent pictures of construction and painting we were offered a $20 Travelzoo gift Cert.
We were up all nite as the stench of painting was being blown Thru the A/C. We left immediate.

Only after we disputed the credit card charge did Travelzoo offer full refund.

We will NEVER USE TRAVELZOO again

We have had great experiences with many Travelzoo bookings for hotels and meals. We had one very bad experience with a Vietnam tour package advertised through Travelzoo but the shifted in the booking to the tour company, Intertrip, with its website and agents. That was a problem. Buying a vacation package with the plane schedule determined later by the tour company means trusting the company to make a reasonable choice of tickets. Intertrips did not. Our return trip required a short early morning flight from Hue to Saigon, then a 12 hour airport stay, then an overnight flight to Tokyo, then a second 12 hour airport stay, then a second consecutive overnight flight to California. People traveling to Asia often lament the 16-20 hour trip home but Intertrips actually SCHEDULED us for a return ordeal of nearly 40 hours. I will still use Travelzoo but not companies they may have on their website and certainly not Intertrips.