TravelzooReviews 219

For several days now, I've tried to reach Travelzoo. The phone number listed for voucher refund is not working (*******000), password reset doesn't work and I get no response from customer support. I've tried multiple times.
I purchased 4 hotel vouchers and used 3 with no problem. I'm trying to get the 4th one refunded, as it will expire in a few days and I won't be able to use it.
I'm extremely frustrated, as I thought I was dealing with a reputable company. How wrong I was!

Cancelled on line and did not get my refund. Now they will not refund. Can not use credit as the government as put a lock down on BC. DO NOT BUY UNLESS YOU CAN GO FIR SURE AND YOU THE GOVERNMENT WILL NOT PUT A LOCK DOWN ON TRAVEL. TRAVEL ZOO THE WORST COSTOMER SERVICE.

With my son and new daughter-in-law having had to re-schedule their wedding date twice before in 2020, choosing 907 Main was like it was meant to be. Everyone from Catherine at the Front Desk offering to deliver our guests gift bags for us to Liz setting up the gorgeous private dinner table were so accommodating, as were the wait staff and bartenders too! Not to mention what a beautiful job they did setting up the rooftop wedding ceremony itself - simply spectacular and breathtaking! Thank you to all at 907 for ALL you did for making N & J's wedding one we will always remember now with a smile! Mrs. B.

I have booked multiple Travelzoo vouchers. Most of them were fully refundable. I had to refund one voucher because of covid and did not have any problems at all. I had a great trip to Lago di Garda, booked a hotel in New York and tried out a few new restaurants. I never had any issues. I am a bit surprised by the negative reviews here on this website. Especially in comparison with Trustpilot for example (score 4.6/5).

We booked a hotel to Cancun through Travel Zoo. Getting a flight there is difficult and will take longer than we thought it would so we decided to extend the stay to make up for lost travel time. You can only reach your booking agent by email. You cannot extend the stay with the hotel, they refer you back to Travel Zoo. Booking agent. Has not responded. I cannot recommend using Travel Zoo. Best to book yourself or use your local Trsvel Agent.

We had a horrible experience with Travelzoo after we booked an expensive charter boat advertised by Bridge Bay of Shasta Lake advertised on Travelzoo which unilaterally cancelled our trip one day before we planned to depart and Bridge Bay refused to provide us with any refund. Travelzoo only offered to provide a partial refund. This is not only an unfair business practice, it is entirely unscrupulous, misleading, and a breach of contract.

Travelzoo books many trips from 3rd party vendors. Thus, they may play the blame game. They do not stand behind products on the site. I have attempted to get a refund for a hotel room purchased on the site. Advertisement was false. Pictures posted were not representative of the hotel. They give unverified pictures and when you arrive, it is not as advertised. Perfect bait and switch. This wonderful advertisement show a beautiful room and location. When we arrived, windows were broken, rooms were dirty and unsafe. My son was hit in the head when the shower fell on him. Advertised as close to the sites, the had to take 2 busses. Feeling stranded in Europe, we had to find an alternate hotel on our own. My daughter's dream graduation gift ruined. Still waiting on an apology and refund. Buyer beware!

I understand when pandemic hits, we are in this together. What makes me write this review for today is I hope everyone learns from me. I booked a vacation package in early December prior to the pandemic. When this happened, I waited for a long time to have agent contacted me, practically passing our travel date. In the end result, if we asked for our refund, we will lose more than 60% of what we paid for our trip, and if we decided to get travel voucher, we still lose more than 40% of total amt we paid for. Pandemic is never anyone fault, but to see how travel agency treats its customer by robbing their customers money, I absolutely do not recommend anyone to book w them. Poor practice in principle and integrity of a business. Stay away!

Travelzoo is the only company who refuses to refund me during the corona virus pandemic! I have a trip planned to Hyatt Andaz Riviera Mayakoba for June 2020 to celebrate my Anniversary. I booked this trip back in September 2019. The voucher travel dates are May 1- October 31 2020. I have no interest in going to Cancun in August, September & October because of the extreme heat as well as the fact Mexico will not be clear of the corona virus by then! The hotel has suspended normal operations and is not currently offering restaurant, bar, or other services at this time. The hotel itself is canceling reservations (including pre-paid non refundable rates). I called the hotel directly and they said there was nothing I could do other than contact Travelzoo directly since they are the ones who accepted and are holding my money! The hotel agreed with me that Travelzoo should give me a refund since that is what the hotel is doing. I have been a loyal and long time customer of Travelzoo and this is how I am treated? TRAVELZOO needs to change their name to RIPOFFZOO! Never again will I purchase from Travelzoo! I have referred a ton of friends to their website to share their great deals! I will make sure they all know to never ever use them again! Shame on you Travelzoo!

I wrote my review after a very stressful day trying to cancel travel plans. Travel zoo reached out to me and when I explained the situation and reason for cancellations they actually gave me a full refund, which I was fine with a credit too. I still want to make the trip, but due to the health hazards with coronavirus, it puts my more fragile health in jeopardy. I want to say thank you for travel zoo for the special consideration.

To those booking, proceed with caution, but that's with everything these days and read ALL the fine print. Travel zoo completely redeemed themselves and I plan to use them in the future again.