TraveluroReviews 431

In November 2023, I made a week reservation through Traveluro website & I realize the hotel was too far and could not make it to my reservation time. I've decided to cancel the reservation within the 24 hours time frame and ask for my refund. Unfortunately, this process was impossible. I've been trying for the past 3 months and nothing has been resolve. I also approximately $2,500. And Please be careful these Company only care about taking your money and they have the worst customer service.

I need a proof of no show so that I can file a claim with the travel insurance I bought. I booked a hotel room but was unable to use it due to illness. I have called them 8 times and sat on hold for 15 mins only to be mysteriously disconnected. I think their call hold system automatically disconnects you after awhile. One time out of eight I did speak to someone on the phone. She was either very dense or fully aware of the scam they're running and said she needed a "supervisor" to get the proof of no show and that they'd send me an email within 2 hrs. They did send me an email that it does not even mention the proof of no show but instead mentions again that they have a "no cancellation policy." That's why I purchased the trip insurance! I'm beginning to think Traveluro AND XCover.com are apart of the same scam operation but I haven't investigated XCover yet.

This portal is a scam. Although they advertise their vouchers as total cost, destination hotels will add additional fees that are not covered by traveluro adding up to 30% of the total price. Nowhere in their website or terms is this mentioned. Avoid

I booked a hotel room through Traveluro and before canceling they stated I would get a full refund. However when I did reach out the representative said they won't refund even though they had promised I would be receiving one. I asked them to review the recordings and they stated they won't do that and kept their position. They recently started ignoring all of my emails. I have given them every opportunity to make this right and they have repeatedly shown me that they prefer to mislead and avoid any form of customer service.

UPDATE TO THE COMPANIES RESPONSE:
They finally responded to me after more than a month of ignoring multiple emails, stating they won't reach out to the hotel unless I have rewritten confirmation from the hotel they will get a refund from them. I'm asking them to send a single email that will take them less than 3 min. They offered no explanation of why they ignored multiple email and calls. They still have not refunded me even though the hotel has agreed to refund them.
Their Trustpilot response is a lie and they will continue to mislead customers. Traveluro is one of the worst companies I have ever worked with.

Do not book with this site! It is a scam. They signed up for 3 days at a hotel in the middle of nowhere. On our 3rd day, the hotel staff told us we only had book 2 days. We showed them the email booking receipt and order but they said that we ordered from a third party and they are not responsible for that.

Told us that the company we ordered from has the money from our 3 day of booking and that we should contact them to get our money back. The hotel had no vacancy's so we had to drive 3 hours at night to another hotel.

Since then, we call everyday and have emailed several times and there is never an answer, hang up on us and do not responded to emails.

DO NOT TRUST THIS SITE.

Out of panic, I had bought two hotel rooms for an event. One of the rooms was better than the one I booked through Traveluro. Didn't know I had booked a room that was non refundable or ANY modifications couldn't be made. What made it worse is trying to CALL. Don't even try. It literally leads you down a rabbit hole to put you on hold for a rep, then disconnects. Every single option to get to a rep disconnects, EXCEPT the booking line. That for some reason went almost straight to a rep, ready to take you money. They weren't clear about no modifications or non refundable. Very small print when booking. All I can say is, save your hundreds of dollars.

Do not go threw them I got a room threw this this past Saturday and the room heat didn't work,water didn't work plus the tolient Later find out the whole floor I was on had no heat && I asked for a discount or to move me or pay for another night somewhere else they refuse to do anything. Luckily after 3 days of getting the run around and them telling me what they ate going to do with my money the hotel tell lied and takes 50 dollars for parking and you can't give me a refund Even I was just wanting to be accommodated, I had to to get My enetertainment lawyer involved and let him file a dispute don't ever go threw these people there trash and do not cate about you and where you end up they don't know nothing about the hotel they just want your money. The hotel lied and said they uploaded 2000 points on a app they made me make and I checked yesterday they didn't do such a thing, so that's been the reason this 3party been telling me we aren't given you a refund bow let's see with my laywer involved what rights you have to play with someone's money.

This site offers discounted rates for reservations that are not guaranteed even though you will be given a confirmation number. After you book your reservation they offer you insurance on your reservation another scam. After my reservation was cancelled by the hotel I found out I had no coverage for that and after several attempts at reaching someone, it looks like I just made a donation to traveluro and their parent company Expedia. Maybe these types of rip offs are why Expedia is able to offer the deals they do off the backs of people they schemed on Traveluro. Smh.

I got super sick and the hotel in mexico, Fiesta Americana Cozumel, which was a horrible uncomfortable resort. It was the worst experiencr at a resort and so uncomfortable. I got supet sick and had to leave. The hotel ensured me they won't charge me and cancelled my stay. Traveluro has not answered me all year (yes, it's been 1 full year). I call and email them, but they do not answer. They stole all my money and the resort ensured me they did not get paid. Traveluro also booked through booking.com for some reason and I can't even talk to them because I don't have the booking # or PIN. These people are CROOKS.

You'll pay upfront only to find out they haven't paid the hotel and you'll have to pay again! Phone number is useless and their emails are all stall tactics!

Terrible Company with terrible rules. Do not book! Will take your money and tell you no changes no cancellations. Will give you a cheap price to attract you. Not worth it. I will give a 0 rating

Read the other reviews. But here is the request I have sent everyday for 3 days and they haven't replied.

I cant make a call. I sat on hold just to be rejected 25 minutes later now I'm getting hung up on everytime. Why won't my card work on your site? My card is good. I have money. It says declined but when I reach out to my bank your site never even tried to run it. Is this a scam site?

Absolute garbage. Do not expect to get a live person on the call. The line just cuts off abruptly all the time. We had to cancel our trip due to a medical emergency. We did have travel insurance which required confirmation from the operator that we never used the booking. Unable to get a response from them on such a simple thing.

We arrived at our reservation, waited 1 hour with a baby in the car. After traveling 11 hours to be told at security gate they don't have our confirmation. Called and was told to wait one hour did not get to go inside the building and now we are in need of a place to sleep for the night. We need a full cancellation refund due to unorganized and unprofessional service.

Had a "verified booking" and the hotel ended up being completely sold out with no room reserved for me. Traveluro "could not" get me another room at another hotel. Has been over a year since this happened and Traveluro says they are still "working on" getting me my refund - still nothing, and the customer service has now gone silent. Stay far away from this company!

As most reviews of this site, I've had a negative experience.
I chose a date on the search page, then on the confirmation change the date was different.
Instantly called to have the dates fixed (even a cheaper price) and told their policy is no change available.
I called the hotel and they said they were able to without a problem, called my bank and they reversed the charge.
Do Not Use this site

I booked and paid for my room and upon arrival was informed by the hotel that they weren't paid on their end so I was forced to pay for the room a second time.

Tried to call them. The automated system picks up, I then tried to connect to an option. It rings a few times and then disconnects. Called multiple times and same thing over and over.