TraveluroReviews 431

Biggest scam ever! Booked a hotel 3 months in advance. They canceled on me the day of my trip! Said they were over-booked and needed to relocate me. Never happened. Left is hotel-less on Dallas!

Over two weeks, still no refund from a trip I made and cancelled, I have all the paperwork sowing the cancellation, confirming. Also web-site screwed up dates, type of room. No replies from emails,
Then when finally, over 30 minutes on hold, talked to someone, from who knows what country, and all I get was lip service, it's been processed on our end. Well two weeks ago and still not in my bank?

I made a reservation, only to have it canceled an hour later with no explanation. Then when I tried to rebook, the rates had increased. I tried to book again only to find out that room was no longer available. When I once again tried to book, the room was once again available but at a different rate! I then tried to exit as the process was sketchy and totally unprofessional. I never received a purchase confirmation before leaving, but found a NON-REFUNDABLE confirmation in me email. Do not use this company!

They took my money in advance and won't let me change the dates even though my booking is ages away, the hotel is amenable and has availability. Hundreds of dollars scammed :(

Got an email cancellation THE DAY OF my trip. I called the hotel to see what could be done and they had NO INFORMATION about my stay. My room was never even booked! I ended up having to pay double the price than the original rate for a last minute reservation, forcing me to re-budget at nth hour for my entire vacation. NEVER AGAIN!

Do not book with this company. They work in the hospitality business and they have the worst customer service. I will never use them again. If I could, I would give them a 0.

Biggest scammers. Zero customer service. No support. Just a money-making website with no customer support and satisfaction. Listings on the site are all with fake pictures for hotels. Website never checked the authenticity of the hotels before or after listing on their platform. Above that not providing any support if the customer gets cheated on.

This is $#*!ing $#*! company biggest scam company never Book anything from this site. This company is full of scams never Book mother $#*!er company they didn't get my refund

Booked a hotel stay. Tried to cancel before free cancellation period is up. The "Manage booking" button doesn't give you "Cancel" option, instead, it gives only 3 options: Send confrimation; Send receipt; View price detail. So I called customer service that I found by googling. Guess what? Automatic disconnect after long hold. I had to call my credit card company to dispute the charge and leave a record of my calling time which is before free-cancel deadline.

I booked a hotel on Traveluro for a cheaper rate. I later found this review and was worried about the legitemacy of the service. In the end, all worked out as expected, so it's not all bad.

This site is trash got a non refundable room at travel lodge turlock and walked in it literally 10min and found it being infested with roaches called travulro asking for refund and they refused there thiefs don't use them there's plenty of sites that give u ur money back if it's cases like this no one should stay in a hotel that's infested gross

Do not use worst place to book a room online horrible service and won't help when you have a problem. Booked a room went to the motel they couldn't find our room and we Couldn't get a refund or anything seems more like a scam than an actual website.

Needed a room as my dad was having surgery. They booked the wrong date and left us stranded with no room and charged us for the incorrect date. DO NOT USE THESE CRIMINALS!

On your blasted website, you promised me a fully refundable booking with free cancellation. Since then, I've been trying relentlessly to cancel my booking, only to hit a wall every single time. Today, which happens to be the booking date, I still haven't been able to reach Traveluro.com on their customer care number for assistance with my cancellation. This is outright FRAUD! If I had known about this level of pathetic service and deceitful information just to lure unsuspecting customers into booking, I would have never chosen your sorry excuse for a booking platform. I demand my full refund immediately, and let me tell you, the mental distress this has caused me is beyond measure!

They did not have a problem charging my credit card, but they had a huge problem issuing payment to the hotel when I was checking in. It was so hard to contact their customer support. I waited for a long time. I had the hotel charge my stay on my credit card because Traveluro could not fix the issue.

Do not book anything with these scammers they will rob you of your hard earned money!
Book a simple hotel in my city and they said I didn't change the country code?! When I had proof I did! They would not refund money or reimburse the difference from American funds to Canadian
Absolutely worse ppl to deal with

Travelero essentially robbed me blind. I bought the hotel room for the wrong dates and requested. They corrected the dates. I got an email saying that they were unable to correct the date. And then somebody did correct the date long story short. I was informed I would not get a refund. And they would not honor the original date. That will tell her was booked. This company robbed me of $120. Steer clear do not ever do business with this company.