TraveluroReviews 431

This booking company are crooks and robbed me. When I made the reservation their system changed my dates. Days later after traveling to our destination the Hegel desk said our dates are not for this day and to call the booking company I booked through. After calling the booking company over and over their automated system hung up on me five times until I pushed the make reservation option just for someone to answer. While talking to them the I could tell the were not going to change them or help me out after asking for a manager the refused to let me talk to one and eventually telling me they will call me back in 15 to 30 minutes and wait to look for our email around the same time. The lady. Vivian put me back on hold until she eventually drop the call on me. Stay far away from this booking company and never book with them no matter how cheap. I will be reporting them to Authorities, my bank, the hotel, the better business bureau and the state they are licensed in.

Booked for same day stay, they didn't pay hotel, and the hotel charged my card then also. I should have looked at reviews first as it's evident there are many that have had this happen as well. I've called (multiple times) and been disconnected every time (after waiting 10-20 minutes on average); the online "contact us" doesn't reply to me either. DO NOT BOOK THROUGH TRAVELURO.

I book a hotel reservation when I call the hotel they don't let me check in into after 3pm I call this company so they can help me with the check in time and they don't help me out they said depend of the hotel and probably I have to paid more money just to changed the check in time. I ask for refund so I can make a new reservation and they said no refund. I call them a few times to get help with this even when it was Christmas Day 2023. I been trying to reach them back again and the phone doesn't work it look like they block my number. This company is a scam.

I came down with COVID the week that I was supposed to travel, so I tried to push our hotel reservation back. The hotel said I had to contact Traveluro, so I first tried the website, and it said that it was non-refundable, and would not let me change the dates. So I called Traveluro and followed the prompts to talk to the right agent, and then it connected and hung up. I continued to try and, each time, it connected and I got hung up on. So I reached out to them again through the website in case it was an error, but did not hear back. I'm in the process of blocking the charge on my card because this isn't right. Big takeaway: never do nonrefundable reservations (if you can avoid it).

They are absolute con artists who are very incompetent and only game pleasure in double charging you and making your life extremely hard. Just booked through the hotel all these scam websites are horrible and are going to charge you more than thr actual hotel but this one particular is very cruel and torturous in taking my money at Christmas, double charging me and have barely given me any sort of assurance that my money will be returne. It's damn near impossible to get on the phone with anyone and when you do get somebody on the phone they do not talk to you in a way to where they want to help you and they don't give you any instructions or ways they're going to make it right. I was double charged and I feel like I was stolen from, have not received my money back yet and they are a horrible horrible business. This should never be some place that you book through ever!

Stole over $1,000 from me a hotel canceled on me they were aware that they canceled when I called to get my refund they gave me the run around stealing my money. It's my money not yours! Never will I ever buy from this site again!

Recently used Traveluro to book my stay at the Hilton in Rosemont. The booking went smoothly, and I received a voucher and everything. When I checked into the hotel, my reservation was set up, and marked as prepaid. However, Traveluro never paid the hotel. I received a call from the front desk that I had to settle the bill, as Traveluro declined my stay and canceled the transaction. Meanwhile, Traveluro stated that my stay was confirmed and active. Fortunately, I used one of my credit cards to book with them. Traveluro would not respond to my emails or calls, except to send me confirmation emails. After sending a receipt of payment where I personally paid the hotel to my credit card, the credit card dealt with Traveluro. They got me a refund, but it was only after I paid double for the room. Save time, don't use Traveluro.

I made a human error over the weekend and they act like they don't make no human errors and that they're perfect they're just a bunch of crooks that always want to throw out their policies but then I bet you when they go someplace else and people throw out their policies they try to actually get their money back it's all right this website is terrible and I hope that nobody uses this place ever again because for a place to tell us that they can't do nothing and people have human errors is not a great place to be at

We got to our room late. There was no air circulation and no working air conditioning. The doors were filthy and the room smelled stale. It was so hot we left at 0430. Called customer service to report the issue and because their terrible property manager told them there was no complaint, they are not compensating. Terrible customer service and do not recommend the hotel chain or traveluro.

They will take your money. Trust me...they will figure out a way to scam you. Traveluro scam me out of 120 dollars. Hard to talk to anyone over the phone.

Made a reservation in September for a December 1 night stay. 2 days out of my arrival I contacted the hotel to add another day and was told I had no other reservations. I was told by Hilton to contact Traveluro and after 5+ calls over 5 hours of repeating myself and hold times I continue to get the run around that I do have a confirmation and they cannot get ahold of Hilton. Long story short - I am disputing the charge with my bank as it appears to be a scam as now I have to try to find another hotel in less than 24 hours to stay at for a major event. I can't believe a business is allowed to operate like this. PAY MORE OR AT LEAST USE ANOTHER 3rd party!

This is a joke not Travel agency, They are scams and thieves Government should step up
Subject: Beware of This So-Called "Travel Agency" - It's a Scam!
This is more of a warning than a review. I want to emphasize that this is not a legitimate travel agency; it's a scam and a den of thieves! It's high time the government stepped in to tackle such fraudulent businesses.
Our experience was a complete nightmare. We made a reservation online for December 12th to 13th, but what we received in confirmation was for December 22nd! The most absurd part? We were physically inside the hotel when we made the reservation.
To make matters worse, there's absolutely no customer service or agents to assist you. All they tell you is, "We will send you an email in 30 minutes," which, of course, you'll never receive.
Beware of these scammers and avoid them at all costs.

I have never in my life dealt with such a horrible company. I can't even explain the nightmare I have had dealing with them. They lied continuously, were so unhelpful, would hang up on me before I even spoke, they basically took my money and I never even got to stay at a hotel.
STAY AWAY THERES A REASON ITS CHEAP, pay the extra 20-50 bucks and go with a legit company

Booked thru their website and put in 1 adult and the correct dates. Failed to double check the confirmation email only to realize a day too late that they reserved the wrong dates and incorrect number of people. Tried to fix it, but took forever to get a person on the phone. Got an email an hour later saying "per our policy that you agreed to we won't be giving you a refund or correcting the reservation". So I'm out money and can't travel now since I can't afford another hotel reservation.

They confirmed, charged my card, then sent me an email a few hour later it FAILED due to a 'technical glitch'! But when they charged my card, I guess there wasn't a "TECHNICAL GLITCH" then! Pffft

Xcover sells the coverage for traveling trip interruption through Traveluro. When the trip is interrupted for a serious reason they are asking for the documents which are impossible to get, the hotel would not give you those documents, they would only talk to Traveluro,, Traveluro is not answering the phone calls nor the emails and Xcover is located in Australia and keep asking by text nonsense. It is well designed conspiracy to defraud customers., pure fraud!

They advertise VERY low rates and then JUNK FEE YOU TO DEATH!

They are just scam artist preying on those who don't look closely at their bookings.

Companies like this ought to be made illegal. Absolutely horrific business practices.