TravelUpReviews 2,347

I booked a flight on Tuesday, paid immediately and got my booking confirmation. 24 hrs later I got an email to say they couldn't honour the flight and I would get a refund - up to 3 days later. Obviously missed getting the flight at the low price from a reputable company as sold out by the time I was told they were advertising something they couldn't actually sell! Customer service was terrible... save yourself time, money and effort and book with a decent company that does the right thing by their customers.

I booked and paid for connecting flights in March for travel in November. In August I was notified by Travel up of a schedule change to the first of my return flights which would result in my missing the connection for the second flight. I was offered a change to the previous day or the following day but neither of these options worked for me. I asked for a rebooked flight on the same day or a refund but was told a rebooking was not possible, and due to airline rules I could not get a refund for just the rescheduled flight. I contacted the operating airline myself and was told that they would always grant a refund for a rescheduled flight. When I went back to Travel up with this inormation I was told that my ticket was issued by a third party airline and their terms and conditions applied and not the carrying airline! There is no mention anywhere in the booking process of a third party airline. Eventually after a month of frustrating communication with Travel up via a "customer service" rep with quite poor English skills, and despite having been informed by the consumer advice bureau that Travel up could not rely on the terms and conditions of a third party who were not party to my contract with Travel up, I agreed to a full refund for all the flights involved in the booking and was told it would take 6 weeks to process! When I aske for confirmation of the value of the full refund I was informed of deductions for Travel ups administration charges and that processing the refund may take 8weeks! It is now October and Travel up have been in possession of my money since last March and still no sign of my refund. It is hard to believe that any company can operate with such abysmal service levels and worse that such a blatant disregard for consumer protection law are allowed to continue. I can only say that if you have to swim or crawl on your knees to your destination it would be preferable to having anything whosever to do with Travel Up

This was the review I left before we got to the airport.
Nice and easy website to use. Best price around for what I was looking for.
This is the review I am leaving now.
A few negative reviews hit the nail on the head. When you have paid all the money you have got to do all the groundwork to try and make sure your holiday runs smoothly. I had to contact travel up prior to my holiday because they hadn't sent me and documentation for my holiday. The person I spoke to was very cocksure of himself and s$#*!ed a few time as if to say that I don't know what I was talking about. When I said to him that I hadn't received any paperwork he laughed and said there is nothing to worry about and I would receive it a week before I fly. Next minute all the paperwork came through in an email. In that email, there were my flight details. When I booked the holiday a prebooked my seats on the airplane. In the documents travel up sent me was my pre-booked seats clearly stating my seat numbers which I did on their website. We arrived at the airport on the day of our flight and when we went to check-in, the assistant from Turkish airlines said that travel up hadn't paid for the seats and we could not have the allocated seats and we would have to sit on different parts of the plane. She also said that this was a common problem with travel up. I sent travelup two emails and they replied to the second one. They told me that they don't allocate seats on their website and if I had a problem, I was to contact the airline. I then sent travelup a copy of the document that they sent me with their logo on the top of the page proving that I had prebooked the seats. I didn't get any reply, so I have sent 2 emails and still nothing. We book these travel agents to ease the stress on holiday, but it seems that they don't give a dam after you have paid the money. This is the first and last time I will use them.

Booked our hotel in Florida with travelup. With the looming hurricane was advised to cancel flights and hotel. Flight cancelled, refund given from Spirit, easy transaction. Booked with traveup for hotel which doesn't want to give me a refund! Have given me the runaround non stop even though it says on there web site to contact them for cancellations. Have a bad feeling I've lost my $$$ and it wasn't a cheap resort / hotel! Never will book with them again!

AVOID AT ALL COST, TRAVEL UP HAS RUIN MY HOLLIDAYS!
LEFT ME IN AGONY AND MY 2 KIDS DEVASTATED BY NOT BEING ABLE TO GO ON HOLLIDAYS!

I booked on a 19 August just around midnight 3 tickets (myself and my 2 Kids) for £1,100 and notices 2 hours after booking that my daughter surname was incorrect and notify straight away Travel Up to modify the name.

Travel upp has deliberately delayed dealing with this issue. They do not respond directly to emails and in order to get a response I had to send 4 emails begging them to contact the airline earlier morning on 20 August 2019 Nothing was done!

I had myself to call the airline (Iberia) the staff in London were very helpful and nice I was told that they can amend any mistake in a booking as long as it is during the first 24 hours but as I didn't buy my tickets directly with the airline that travel up should contact them directly!

When calling Travel up (please note they call are high rate) I get the phone put down on me!

When I called a 2nd time same day Someone with an asian accent told me to stop calling them 20 times a day and that Someone is dealing with it! Full stop they won't give you any information!

WORST CUSTOMERS SERVICE EVER! Iberia airline where much better, Polite and Helpful such a SHAME!

IF YOU HAVE ANY TROUBLE WITH YOUR BOOKING DON'T EXPECT TRAVELUP TO SORT YOU OUT.

ITS NOT IN THEIR INTEREST TO AMEND OR RESOLVED ANYTHING SIMPLY BECAUSE THEY WANT YOU TO PAY ANOTHER TICKET AND GET THE CANCELLATION FEES!

I WAS UNABLE TO TRAVEL WITHOUT MY DAUGHTER WE LOST OUR MONEY AND NO HOLLIDAYS!

SCAMMERS TRAVEL UP SHAME ON YOU!

I used Travel up to book a hotel in Atlanta for business. I arrived at my hotel on the correct day to find the entire hotel had been shut down for legionnairs disease and had been closed for 2 weeks prior to my arrival. I spoke with the manager of the hotel and he told me they had contacted all of their 3rd party vendors and it was up to my vendor to contact me and to refund me. Travel up never contacted me to let me know my hotel was closed. I was in the city at night with no place to stay and all surrounding hotels were booked due to the busy season. I called travel up and sent emails. They refused to refund my money because they "didnt know the hotel was closed" They are based in the UK and even in the UK you have google. Even after me telling them over and over again that I could not use the hotel for the week that i had booked it for they continued to refuse to return my money. I called the hotel again and they once again reaffirmed they had contacted all 3rd party vendors. So not only was I stranded in a city with no notice my hotel was cancelled when i was 1000 miles from home but I also still ahve yet to receive my $900 refund 3 weeks later. Their customer service is rude and I would suggest paying a little bit more to use a more reputable company.

I had bought a tickets 4 multi stops from Travelup 1St time by Skyscanner. Before payment & double check the flight, date, time. After confirmation email came back to me. It's wrong with 3 differences flight & time. Call the agency at 9.15pm & booked at 9pm
The staff told me to call admin flight tomorrow 9am-6pm to help me out. Next day call the agency all day with 7-9 staff but all bull$#*! with liar. How on earth booking my flight 3 flight mistake? I will have a meeting in Taiwan at 10 am in the morning & booked my flight at 7.50am. Idiot & good excuse, bad reputation if you want to change the flight, We will charge for the fee that they make money for. Go to hell & d__k head

If I could leave 0 stars I would. Do not book with this company!

Booked my airfare home to the States with a US credit card (currently living/working in the UK and traveling home for the summer.)

Received booking confirmation details and payment authorized emails after booking. Immediately received a call from customer services checking if I wanted to upgrade my fare. No thanks - all set.

Two weeks later, receive an email saying my payment has not been authorized and my flight/tickets have been cancelled! No warning, no email, no phone call just cancelled. But the payment was taken from my credit card the day of booking. And the agents spoke to me immediately after booking to ask about upgrades! They seems happy to take my money then...

Called customer services to ask why my flight was cancelled and they said I need an authorization code from my card carrier - so I call them - internationally at my own expense. Card carrier says there is no authorization code to give, but that TravelUp has successfully received payment two weeks ago and if they have an issue to contact them for the verification code.

Call TravelUp again. After being put on hold, talking to several different agents, finally one comes on to say that without verification code, they cannot confirm my tickets. Nothing else to do - "it's just our policy."

So two weeks later, Travel Up has had my money for weeks and cancels my tickets without warning because of an inexistent code. Now flights are more expensive and I can't pay for new ones until TravelUp refunds the money they've had for weeks.

What sort of business model is this? They clearly received payment from me and sat on it for weeks without contacting me to discuss this non-exsistent authorization code. Will never book with them again and advise you not to trust this business!

DO NOT USE TRAVELUP! They are the worst. They have zero support if there are any issues, and will not provide the least in customer support. The extra dollars to book elsewhere are definitely worth it. They canceled a reservation on me when I did not want the reservation canceled and charged me a penalty fee of $300! When I called back to see if they could rebook the reservation for me, they said the Hotel would not allow it. I called the hotel and they had not heard from TravelUP, and that they would call TravelUp to try and work it out for me... obviously TravelUp was lying and just wanted the cancelation fee. This Company is basically a scam, avoid the headache and DO NOT BOOK WITH TRAVELUP!

I was charged for a hotel booking by travel up. It looked like a real bargain. I paid full fee with my credit card. Then I was informed by travel up company that the bookings didn't go through. How could a company have done this to any customer.
It is terrible for a company doing this. Anyone should stay away from travel up. Also I believe that TripAdvisor should take some responsibility for letting travel up using its website.

I would give them zero stars if I could. I booked in December for a February trip. FOUR days before they sent me a sketchy, misspelled email from an individual named "Aaron" that there was an "urgent reallocation" and they were switching my hotel. I was fine with that until I got to the hotel and they told me the agency never transferred the monies and I had to pay the entire amount for the hotel (again). It is nearly impossible to get a representative on the phone and all they ever say is they will "check with the supplier." They never refunded me my money and I had to report them to my bank as fraud. I am surprised they are still in business but BEWARE!

I booked a hotel through TravelUp for two nights. I paid cancellation insurance fee. Due to bad weather I couldn't make it to my destination for the first night. I emailed and called them( no answer but left a voice message) early in day to cancel the first night because of flight delay. When I got to my destination the following evening I took taxi from airport to the hotel only to be told my reservation was canceled because I was a no show. I called TravelUp and spoke to a gentleman who said they had notified the hotel and will work on getting my money back. Later they email me to say that the hotel will not refund me.