TravelUpReviews 2,347

After several days of phone calls and emails I finally got through to Travelup and spoke to Kamran who is apparently dealing with my case advised that I cannot get a refund and can only reschedule which was a lie. Kamran claimed he was sat with a customer and promised he will call back soon as he is done. He must be having one long conversation because it's been 21 hours and I'm still waiting. I spoke with Emirates they have cancelled my ticket and advised the agency will refund me without charge.

Like I mentioned in my tweet if I was a betting man I would put my money on getting through to my Grandma quicker than Travelup on the phone and she passed away over 5 years ago. Travelup seen as you guys love your # please change your Profile/Bio on twitter from #ZeroFaff to #100%Faff and add another 2 #RipOff and #Fraudsters. You should keep #UpYours it's the perfect # for Travelup.

Travelup are nothing short of scammers! Do not use them! Read any of the reviews being posted and you will see that they both keep refunded money and also if you get flights cheaply will then start to up the costs until you are worse of. If anything should go wrong like it is now with Covid-19 and you have a cancelled holiday, you will either not get a refund at all, or just a tiny proportion of it to shut you up all of this will take months and months. You will see if you go on any review sites particularly at the moment as holidays are being cancelled no one is picking up the phone, they cut you off, they steal your refund from you! The best thing to come out of the coronavirus crisis is that these scammers go bankrupt!

YOU HAVE BEEN WARNED!

I am honestly very disappointed with this company and feel completely let down that skyscanner let these scammers gain customers via themselves. Me and my partner booked to go to Italy and obviously coronavirus has prevented us from going. We are now 3 days away from the departure date and have had no communication about a refund that we are entitled too. After spending hours on their phone lines at a premium rate may I add, racking up bills of over £40 just to try and speak to someone. Sending countless emails without a response and communicating with them via twitter to be fed more lies and false promises. After 3 hrs on the phone and getting cut off, I was very unhappy. When finally getting through on the phone, having someone being so blatantly rude to you and not wanting to listen to anything, wasn't the customer service I would expect for anyone. I got told I'd be called back, didn't happen. I got told I'd be priority in emails... how they can promise that I don't know but again hasn't happened. We will never ever use this company again and advise everyone against using them unless you want the stress and upset of not getting a refund, having no help or any form of customer service.

Booked cheap flights through this company to Thailand Saudi and Dubai. Due to coronavirus travel bans in place. Emailed, called this company and also tweeted. Highlighted travel dates. No response. Would have been stranded in thailand if it wasnt for Emirates helping. These guys also cancelled my flight to saudi without any contact or offers of other reporting options. Absolute joke of a company. Do not book through this company. You will regret it. Made my holiday very stressful

Currently in the midst of a GLOBAL PANDEMIC where non-essential travel is discouraged. Had trip across U.S. planned and purchased "travel insurance" with "cancel for any reason" up to 24 hours BEFORE check-in. I tried to cancel on-line within the time frame, but the website gave me a different date than the company email. I then sent a "message" and tried to wait for response to my email and... NOTHING. I then contacted them by phone and the rep said "non-refundable" to which my response was "you do realize we are in the middle of a global pandemic". The rep said "let me put you on hold and see what we can do" and then they HUNG UP ON ME. HORRIBLE, HORRIBLE, HORRIBLE customer service. What kind of ethics do you, as a company, have if you do this to customers in a public health crisis? I will NEVER use this company again.

I booked a prepaid hotel in Miami, Florida for $300 USD. Then the Coronavirus hit and now President Trump suspended all flights from Czech Republic to the US, so I cannot enter the country. I emailed and called Travelup and they said, "your room rate was non-refundable and non-changeable. So, I; m out $300 USD for something I had no control over. Technically they are right. But what about some understanding and/or empathy for the worst crisis to hit the planet in decades. Instead Travelup will make a ton of money of people having to cancel their trips. What's worse is that the Hotel was willing to refund my money, but Travelup won't cooperate. I cannot believe that Trip Advisory is allowing them to list on their website!

Today I choose to book a hotel in Vegas using this website. What a mistake or should have known when the website kicked me back twice with the wrong dates but the price made me attempt a third time. I requested a 3 day hotel stay from 4/20/20 to 4/23/20 and was booked for 4/232-4/24/20 a date I will not be there not did I request. I immediately contacted customer service who spent 5 mins on the phone telling me there was nothing they could do and to send an email. I followed the instructions and emailed the company and a rep named Danny Morrison have me nothing but a there's nothing we can do email. Disgusting company I will be reporting the to the hotel I tried to book as well as the proper channels to report fraud for unauthorized charges. DO NOT USE!

Stolen my money
Stolen my money! Due to Coronavirus, Airline advised to cancel for refund or reschedule flight, this guy who calls himself SAM! Airline confirmed they refunded the agent but agent is lying and saying this is a promotional ticket and can't be refunded!
I'll make sure these thieves are closed down and have already filed multiple complaints against them with different bodies.

Booked 2 return tickets with Qantas LHR-SIN last year for this month, but less than clear over refund policy. Qantas has exercised discretion for cancellation and has clearly authorised a full refund to their credit, but this outfit (TravelUp) just keeps prevaricating through emails which are clearly not telling the truth and are downright deceptive. Say they are currently too busy to answer queries and pretended not to to be able to find the booking, clearly they want to hold to money that Qantas has authorised them to return. Avoid at all costs unless you want to bang your head against a brick wall

Paid for a bogus booking with this agency 6 weeks in advance and surprise surprise upon arrival, the hotel had no record of any booking the informed me they were not taking reservations the time i booked with TravelUp as they were over sold. Cost the family many hours of aggravation, found a room on our own at 1am and took another day to rebook the remainder of the trip several hundred dollars more... stay away from this sham outfit.